Not this one. There is a seperate version for vB3.x

Chris

Why not post details here?

Almost appears this software is abandoned. No updates in a long time. Any plans on it?

Please stay away from this developer, he is always posting as may addons as possible but no support.

The samething happens with maria (who deveploped the classifieds and sold it to this developer?)

I hate devs that make awesome plugins then abandon them.

Sucks but hey.

Anyone know of an alternative to this one?

To be fair there is some unneeded comments in here and both Micheal and Maria have been a good help in the past to me with there mods and also the Community as a whole.
Maria I think was very Ill which is why she passed up on her mods in the end and Micheal also says at the very top in the mod details its not supported.

As you see above there is an offer to help people use this on the latest 4.2Versions by other members so be thankful we have the mod in the first place Free of charge

I am not slamming the developer. Problem is there is no other vb integrated support ticket system out there. I only wished the vB staff would release their system as a mod. Least the support would be there on that one.

Developers get something called code block after a while, and eventually they walk away from projects they did out of waning interest and other reasons.

As for offers to help people make it work on 4.2, I would rather see the code fixes posted.

Yeah can understand that Point mate!

Heres a free open source Ticket system which is easy to run alongside Vbulletin and Works Great so may be of use for some People looking
http://osticket.com/

Thanks, but I need one like microSupport that is integrated into vBulletin. It kind of sucks that mods that start out so well tend to die before they reach full potential.

Just use Project Tools: https://vborg.vbsupport.ru/showthread.php?t=270346

This can't is NOT a helpdesk or ticket support solution. And I don't have time it takes to learn how to integrate another one into vbulletin on my own.

Then download the one which is this Modification, and then add links which are missing from the nav bar.

Then again, you need it working on a version before 4.2.0 to know which links to add.

I paid for this Modification from a site, then just followed what this guy did, I won't post about it, but PM me if anyone wants this working for all versions from vb 4.1,5 to 4.1.12 then to 4.2.0

I have tested and got it working on all versions, but as I say, I won't post everything up as it cost me to get it working and to follow what someone did for me, but I will help out via PM.

Project Tools is a project management add-on for vBulletin, providing issue tracking and assignment functionality there is no integration. Upload the files, install the XML and configure accordingly.

JelSoft (pre IB & Jira) used it as a reporting feature which by definition is a help desk.

First, I have this mod installed and had it working. Second, I don't PM anyone for things on a free mod that should be public, unless I am dealing with one of the coders I have doing work for me.. The links needed are in the script, no need to have another one up just for that. Everytime I had someone suggest we PM them for a fix to this or that, it turned into $$$ or otherwise illegal copyright infringement, so I don't do that. Sorry. But if you were to take over development of this mod, then things would be different. I deal with the mod developers direct where I can and never someone else.

Even if did meet the technical definition, it does not come close to what this one did. There is a reason why Jelsoft went on to something else.

Question I have so I can rebuilt the menu myself is what are the menu items under "Technician" in the main menu? A screen capture would help. If you know which files the menu items are pointing to, that would help. When I get mine done, I will post the results on how to make this work for vB 4.2+. It's actually quite easy and should be posted publicly. So if anyone posts that info, I will return it with a fix to this mod.

Working fine on 4.1.2

All you need to do is:

open support.php:
replace all instances of: 'functions_wysiwyg.php' with 'class_wysiwygparser.php'

Good luck!

@all i will pickup development of this plugin for future versions. Will be upgrading to 4.2.x this weekend and I will modify it to work and then post whatever changes are required!

If the dev doesn't mind offcourse. I would like to keep this plugin alive! (and free of charge!!!)

support.php?do=tickets
support.php?do=addeditfaq
support.php?do=faqs
support.php?do=addeditpre
support.php?do=listpre
support.php?do=livesupportpopup


good luck ;)

I like the idea of it, but Michael makes money off his Pro version and makes very little effort to maintain this one. This makes me reluctant to try the paid version too, and I generally buy the pro version if one exists after I try the free version first. I would love it if he releases it to you though. If not consider looking at osTicket and porting it to work with vBulletin. Be careful about just taking it over without a formal release however, as the idea of this free one really is to get you to go to the developers site and by the pro version. I miss it when Maria was in here because she supported both.

Results in this when I try to add a FAQ item:
Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in /......../support.php on line 272

Does a class object have to be declared somewhere?

This is a great mod.

I wish instead of departments receiving emails, you could designate a user group to receive PM's when a ticket is created.

how do I use the live support system? How do I add the advisor?

their are missing links here is the full

support.php?do=main F.A.Q Categories
support.php?do=tickets Tickets
support.php?do=newticket Submit Ticket
support.php?do=addeditfaq Add/edit questions
support.php?do=faqs All FAQs
support.php?do=addeditpre Add/Edit Predefinied Reply
support.php?do=listpre List Predefinied Replies
support.php?do=livesupport Live Support
support.php?do=mytickets My Tickets

and also their is an update to thumbnailviewer.js
which can be downloaded http://www.dynamicdrive.com/dynamicindex4/thumbnail.htm
which fixes IE9 issues

anyone can send a correct edit to make it works on vb 4.2.0

That will be realy helpfull because this mod is realy crazy :)

Thanks if someone will help

the Navbar does not work on 4.2.0

the coder needs to create navigation in Navigation Manager with all the correct permissions, then release a new version for 4.2.0

i create my own menu for this which works fine, basic links are shown my my website
technician links are shown after mods/admin logs in

has anyone got the fix for

Fatal error: Call to undefined function convert_wysiwyg_html_to_bbcode() in support.php on line 272

i installed but then did n,t work my vb4.1.2.. so i deleted it

Is this mod now un-supported? I found an SQL injection in it.. Hopefully OP will respond to my PM. :)

This actually looks a really nice mod, however seems to have been abandoned.

i doubt that, i think the developer will be working on VB5 version

How can i completely remove this addon ?

Haven't seen support since the previous developer gave it up. If you go to website, many questions there remain unanswered.

nice mod with no support :/

support is only available in his website

Hello Simon,

Which vB version are you using? This function is calling if the version is lower than 4.1.4 when vB changed the editor and removed the file includes/functions_wysiwyg.php

Chris

its now changed to class_wysiwygparser.php
in 4.2.0 PL2 - PL3

I know it. I asked in case that there was a conflist, with old files. The full code there must be like:

so does it work on 4.2?!

As code should works 100%. The only missing part which needs update is the navigation menu. This can be done automatically with an update from author, or manually by you if you write down the links and then build the navigation menus.

Chris