You can accomplish this by doing a phrase change.

AdminCP->Language and Phrases -> Search In Phrases -> Then Search for "Help Desk"

Then replace the phrase with whatever you want. I changed mine to "Support" as well.

Yes, but do you remember which one exactly? or did you just change them all?

EDIT: I just changed them all. Thanks!

I changed them all. If you only want to edit the NavTab, you can go into the actual template.

AdminCP->Style Manager->Edit Templates->MicroSupport Templates -> MicroSupport_TabMenu


Then find "{vb:var vbphrase.microsupport_support}"

and change that to whatever you want to say in the NavBar (there are 2 places you have to change in the template).

Edit= OK cool!

Nice one Maria... Installed, Nominated and Rated!

I've been using this for a bit, and I really find it to be indispensable when providing help or answers to my community. Really great stuff, awesome job Maria.

One issue: when I edit a FAQ, or a response that I converted into a FAQ, the formatting disappears, and everything turns into one long sentence. Not that big of an issue, I copy the original FAQ into Notepad++, edit it there, and copy back into your edit box. Would be nice if it kept Vbulletins edit capabilities though.

PS: I would purchase the full version from your site just to show my appreciation for what you've done for us here, but, I can't seem to figure out what it does (your site needs a little coaxing and buffing...)

Some of the templates try to use images from a "microshop" directory instead of "microsupport". Mainly in the sidebar


microsupport_important_questions:

Can a widget be done to pull the important questions and answers or latest questions with answers on the cms page along with a small pisture of the person who answered the question? Something like the widget does for new forum posts.

Tagged until gold version is released.

This is the gold version, and it works flawlessly on our forum

I had an interesting spam problem using this. Albeit, I enabled "use microsupport" for unregistered guests so that they could read the FAQ's, (but disabled the "support ticket" option). I'm not sure if that was part of the problem or not.

Now, I'm getting spam from my email address labeled support. My email address is selling everything from HGH to asian dildos.

Someone really needs to look into the security of this thing. It's a great product, but getting my domain on server blacklists is not going to be what was intended.

I'm having a bit of an issue with the style. It does NOT look at all like your screenshot. I have no member menu or tech menu and everything is on top. The same for the default style. I'm running vb 4.0.3 . Anyone has any idea what I'm missing? Ive uploaded the most recent version and imported most recent product and all plug ins are enabled. Any feedback would be a tremendous help. I'm a bit lost at the moment. Thank you all, and awesome mod, I had it for 3.8.5 and it worked flawlessly.

Look at the top. Still in beta stage.

Equinox, mine looks similar. You can have the FAQ categories in one column by altering the general settings of the mod. I don't have the tech menu either; it's in the navbar.

You're footer is off, should be centered.

Is there any way of allowing images to show in the FAQ's as images rather than links? Even when using the [img] tags it still only shows it as a link?

It's the full version with copyright link. All features are including. As for Beta, I prefer to have it stated Beta here, as it's unsupported.

Maria

Sorry no. Using vB Editor in a 3nd party module is a hell. Most of the advanced features (eg attachments) are not working, and there is no support for such questions in vB.com

I want to have vB editor working to full, but I'm not planing to spend months analyzing the core files.

I'm thinking to release a version with a 3nd party HTML editor.

Maria

Thanks for the answer Maria, if you do integrate a 3rd party editor that could support images that would be excellent as it the only thing missing imo, as images work ok in the tickets, just not in the FAQ's which is a bit annoying. But great work on the mod, it has proved extremely useful to us already

Experiencing a weird bug... My forums send out an email to the user who submits the ticket when they submit it (like I configured in the options), but it doesn't send out an email when there is a reply from a tech. I do have text in the corresponding body text box, so theoretically it should send out an email when a tech posts a reply, but it's not. I tried a test ticket with my own account... it emailed me to let me know my ticket was received and will be responded to, then I logged in as my tech test account, replied to the ticket, and waited for an email to be sent, but it never was. What's going on here?

Is there a way to change the Technician's emails when a new ticket is opened?

The default is "A new reply has been post. Please get action."

I can't find it in phrases and would like to change it.

wow very good

How can I get rid of the empty space when there isn't any sub categories

In the main template it uses vb:raw horizontalcategories which is wrapped with a br before and after the call to create the categories.
To do this it points to the microsupport_horizontal_categories template
This then uses the microsupport_horizontal_categories_bit template to create each category

The problem is if you are viewing the FAQ in a category and there are no sub categories there is a big blank space displayed where they would be if there were any.

I can't figure out how to create an "if" conditional in the main template to wrap around the vb:raw horizontalcategories call to not process it if there isn't any sub categories to display.

Any suggestions?

I need advice from the wizards here. I don't want to wrongly condemn this script, so I show to you the problem that I have. I am not suggesting that this script is at fault; but I think it's important to investigate this. The emails all come from Support, which is what I renamed the title of this script in my forums.

Since installing this script, I have been bombarded with spam from Sevastopol, Ukraine, Russia. Here's the typical header:

(My email addresses go into my gmail account to clean out the spam. I've replaced my relevant IP references with CAPITAL LETTERS)

From this, I'm assuming that the script was not hijacked in any way, to send out spam??? I really don't want to be annoying anyone with spam, which is why I've temporarily uninstalled this apparently great script.

Any advice would be appreciated.

Maria
Great concept and thanks.

I have spent nearly 2 days fixing a lot of this script up:
- Spelling mistakes
- Incorrect image locations in the code
- Adding vb:raw headinclude_bottom to most of the templates
- Customising it to look and feel the same as vb

But, there are 4 things that I can't do and are desperately needed - as soon as these are fixed please PM me and I will send you my money as a registered user of it. They are - in order of need:
1. Fix up the vb breadcrumb in this mod
2. Include the vb Human Verification in the Submit Ticket for unregistered users
3. Remove the category space when there are no more sub-categories left in the tree (see 2 posts above)
4. Get the vb editor attachments working

These 4 things are what is stopping me from paying for a good mod so hopefully you can steal some time Maria to get these done - thanks again.

I reinstalled this hack, thinking that my allowing unregistered users to view the HelpDesk (support) area triggered the spam.

I hate to beat a dead horse about this, but after re-uploading the script files, my server host sent me an email which states the following:

Anybody care to comment about the security of this? It's a great hack, one which I find very useful, but having my site send out spam to the world is not exactly one of my goals in life.

nice reserved

hello ihave installed the pluging but me and the users cant see the page

1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.

any idea?

Go to usergroups, and set the permissions for each group to see or use the HelpDesk system.

I would not recommend opening it up to unregistered user groups. I think that's what triggered all the spam I was dealing with

hm ok done it , and i got this error lol

Fatal error: Call to undefined function getverticalcategories() in /home5/elielbco/public_html/forum/support.php on line 83

any idea please

Did you go to admincp / microsupport, and create categories? Set up the script in the admin area first??? (microsupport has it's own admin cp area).

πολύ καλή δουλειά! :) great job, thanks! :)

Would be nice if technicians could always see the tickets even after replied to it , Because that way you can review the ticket and decide if you need to close it or if its finished . ANy ideas on how to do this ?

You can do it, you need to filter for tickets 'In Progress' then they'll show up

Be sure to set the 'Close tickets after reply by technician' setting to 'No'

I would install this but as docvader is pointing out.

It appears that there might be a security flaw or a hack to send out spam. Until this issue is at least responded to, or cleared I cant install.

Not had any issues with it sending out spam on our boards

MicroHellas, can you please let me know if you plan on updating this mod for the latest version of VB?

Just found a few bugs:

Did you found any incompatibility on latest vB version? At least till version 4.0.4 works fine, except an arrow witch walks around on the top-right side in front end:-)) (I've fixed it, but haven't released it yet).

Check again what you wrote there and you got those warnings. This mod works fine since first release of vB4.

Maria

This mod works perfectly with the latest version of VB, aside from those errors. Please note that you only get these error messages when you click the "Save Display Order" when no categories exist.

Can you please resolve this issue?

Is there a way to:
1. disable FAQ
2. support.php default viw should list all my tickets