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-   -   vbulletin.com? DOWN? OFFLINE? (https://vborg.vbsupport.ru/showthread.php?t=59225)

bonnmac 01-02-2004 02:20 AM

Just wanted to say, that I sent my e-mail to support@vbulletin.com & received a reply within 5 minutes. 10 minutes after that I could access .com again. Excellent support IMO.

Exero 01-02-2004 02:32 AM

i would send my IP but Dialup IP changes....:(
i hope the attack stops...its annoying..

frozen 01-02-2004 02:38 AM

Same problem here, just emailed them. Hopefully I will be able to access the site soon. Owning Several servers and running many sites myself, I have seen the effects DDoS can have on a business, hopefully vbulletin can put a stop to it and catch the persons responsible(easier done then said).

In the time it took to write this little reply Support has responded with a solution so I can access the site. Keep up the good work :)

Erwin 01-02-2004 02:58 AM

Funny thing is I can right now access vB.org from work, but not vB.com. Weird.

aliencode 01-02-2004 03:47 AM

Quote:

Originally Posted by Steve Machol
If you are having a problem - then yes. That's the way it's normally done.

I am not the one with a problem, your company is refusing me support. They want my private information, its bad enough I had to give you my credit card now you want my IP address. What next?

Here let me quote your website Steve:
A leased license grants you the right to run vBulletin on one web server and one web site for each license purchased for 1 year from the date of order. Each license may power one instance of vBulletin on one domain. During the year, you will have unlimited access to the member area, where you can download updated versions of the software. At the end of the year, you must purchase another license in order to continue to run vBulletin.

You are not meeting your end of the agreement Steve. My access to your members area is LIMITED by giving you my IP address.

You are seriously missing the point... Why didnt your company email thier customers about the problems? Do you know how long I had to search to figure out what was going on? Come on as a customer you know you would be a little upset as well. I am understanding but you didnt even give any of us the courtesy of notification :( I dont want to lose faith in your company this is why I am in public with explaining this. Maybe Vbulletin can acknowledge the people that put food on your table.

aliencode 01-02-2004 03:50 AM

Quote:

Originally Posted by frozen
Same problem here, just emailed them. Hopefully I will be able to access the site soon. Owning Several servers and running many sites myself, I have seen the effects DDoS can have on a business, hopefully vbulletin can put a stop to it and catch the persons responsible(easier done then said).

In the time it took to write this little reply Support has responded with a solution so I can access the site. Keep up the good work :)

Thats funny they have yet to reply to my support requests.

frozen 01-02-2004 04:16 AM

Did you email them?

The problem is not affecting everyone, and DDoS isn't an easy clean up job, I imagine they are putting all their effort into stopping the DDoS so this does not affect anymore clients. If some IPs blocks were not blocked, no customers at all would beable to view the site.

aliencode 01-02-2004 04:21 AM

Yes I emailed support@vbulletin.com like they asked. I have a dynamic IP I suppose Im screwed ehh?

Just for reference there are ways to stop most DDoS attacks

Kihon Kata 01-02-2004 05:45 AM

Alien, Im with you on this. WTF! I need to access the site ASAP as I have some support (that I have paid for) questions.

It took me a while to find out the issue on whey I could not access the site.

Quote:

Originally Posted by aliencode
Yes I emailed support@vbulletin.com like they asked. I have a dynamic IP I suppose Im screwed ehh?

Just for reference there are ways to stop most DDoS attacks


Skyline_GT 01-02-2004 07:42 AM

i can't access too...


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