vb.org Archive - Major Additions - microSUPPORT (Ticketing & F.A.Q)

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vb.org Archive (https://vborg.vbsupport.ru/index.php)

- Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)

- - Major Additions - microSUPPORT (Ticketing & F.A.Q) (https://vborg.vbsupport.ru/showthread.php?t=213180)

mrtroybaker

05-22-2009 07:31 PM

Quote:

Originally Posted by MicroHellas (Post 1814664)

I just released in my site version 1.3.0 with follow features:

It will not let me d/l from your site :(

MaryTheG(r)eek

05-23-2009 04:10 AM

Quote:

Originally Posted by Brathamike (Post 1815370)

Very nice product been looking for this for a long time. Just got done testing it i love it. Only 1 thing i would love to see is some kind of notice near the ava pic under 'New Post' letting people that they got a reply on there ticket. That would be a A ++ but you get a A+

great product keep up the good work

I've marked it for next update. Please note that there is already a newer version in my site.

Maria

Trana

05-23-2009 04:29 PM

I received the following error when submitting a ticket:

Quote:

Warning: mail() [function.mail]: Failed to connect to mailserver at "localhost" port 25, verify your "SMTP" and "smtp_port" setting in php.ini or use ini_set() in [path]\support.php on line 568

Warning: mail() [function.mail]: Failed to connect to mailserver at "localhost" port 25, verify your "SMTP" and "smtp_port" setting in php.ini or use ini_set() in [path]\support.php on line 575

The proper variables are set in my php.ini

MaryTheG(r)eek

05-23-2009 04:35 PM

Quote:

Originally Posted by Trana (Post 1815836)

I received the following error when submitting a ticket:
The proper variables are set in my php.ini

Unless if it was a temporary server down (PHP) or your mailserver, it's the first time that I'm seeing a PHP configuration without (or maybe wrong configuration) mail() function. As you can see in the message, the function is correct just there is no connection to mailserver. I think is better to contact your Hosting provider.

Maria

Trana

05-23-2009 06:53 PM

Quote:

Originally Posted by MicroHellas (Post 1815838)

The server wasn't down. It is a Windows server, so maybe that is the problem? All of my other apps and hacks are able to send mail properly.

jtslater

05-23-2009 11:52 PM

I have not installed the product yet, curious to know if there is an ability to have vBulletin open a ticket in this helpdesk when a user reports a thread. Rather than sending the mod team an e-mail, would love to have a ticket opened in this helpdesk.

Trana

05-24-2009 12:55 AM

I get the following error when trying to overwrite the xml product file during an install:

Quote:

Invalid SQL:
UPDATE language SET title = title, phrasegroup_adv_gallery = 'a:186:{s:12:\"add_category\";s:12:\"Add Category\";s:20:\"add_rating_for_image\";s:20:\"Ad d Rating for Image\";s:16:\"add_to_favorites\";s:16:\"Add to Favorites\";s:18:\"additional_options\";s:18:\"Add itional Options\";s:24:\"adv_gallery_stats_closed\";s:17:\ "Statistics Closed\";s:24:\"adv_gallery_stats_navbar\";s:9:\"T op Stats\";s:24:\"alert_gallery_turned_off\";s:145:\" <div align=\"center\" style=\"color:red; background-color:white; border:1px solid black;\"><b>Alert:</b> The gallery is currently turned off!</div>\r\n\";s:22:\"allow_other_users_rate\";s:32:\" Allow Other Users to Rate ............ (it goes on for a LONG time)

MySQL Error : Unknown column 'phrasegroup_microsupport' in 'field list'
Error Number : 1054

Any ideas what the problem is?

MaryTheG(r)eek

05-24-2009 03:53 AM

Quote:

Originally Posted by Trana (Post 1816049)

I get the following error when trying to overwrite the xml product file during an install:

Any ideas what the problem is?

Seems that you messed up your system. Try to repair/optimize your database.

Maria

Charles_1

05-24-2009 08:02 AM

Quote:

Originally Posted by Andyrew (Post 1813728)

Bug: If you disable products it stops the department from working, when i disable products the display then is wrong and also departments won't show the drop down list of departments.

Yes, I can confirm this.

When I disable Product section in admincp (Use Products), then Department menu is just blank in form for new ticket and fields for Products contains: "; ".

microSUPPORT v1.2.0
vBulletin v3.8.2

MaryTheG(r)eek

05-24-2009 09:20 AM

Quote:

Originally Posted by Charles_1 (Post 1816163)

I'll check it and I'll revert later today.

Thank you
Maria

All times are GMT. The time now is 09:41 AM.

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