vb.org Archive - Add-On Releases - PS

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- vBulletin 3.7 Add-ons (https://vborg.vbsupport.ru/forumdisplay.php?f=228)

- - Add-On Releases - PS - HelpCenter (https://vborg.vbsupport.ru/showthread.php?t=176367)

Quote:

Originally Posted by inciarco (Post 1628132)

The Mod is Really Nice but this Security/Privacy Issues are Critical when Critical Private Information is Shared.

For the Regular Forums there are Options to be Set for the Forum's Permissions to Allow or Not Users to see Other Member's Messages, that's the same Expected for this Mod, that even if a User tries to Guess someone else's Private Ticket isn't Able to See it. :confused:

Also the Public/Private Tickets of Others can be Edited by Any User, and that's not right; only the Owner of the Ticket and Admins should be able to do that, (perhaps other Usergroups set on the Mod's Options). :confused:

I also hope that the Developper can Fix this Issues, the Mod has Great Potential for Efficient Support on the Boards.

My Best Regards.

:)

Thats big issues. One can change the ticket ID in the address and browse other private tickets and can even close, edit that ticket :/

That turned me away from using this. Because it can make any user mess with the support system.

My helpcenter is being bombarded by spam bots.

Is there any plans to make it a bit more spam proof?

Quote:

Originally Posted by powerful_rogue (Post 1660661)

My helpcenter is being bombarded by spam bots.

Is there any plans to make it a bit more spam proof?

Same thing here, had about 30 tickets open with pr0n links and junk since yesterday. I disabled unregistered users/guests from accessing it, but then people that might have issues registering cant use it either :/

I will try and come up with a solution. I am currently working on a 1.5 edition of HelpCenter Lite. Is anybody interested in working on this with me?

Please get intouch.

Regards, Paul.

*Installed*
Just What I Need. Thanks

How can I show new helpcenter requests as part of the daily new post listing??

-PB

p.s. GREAT MOD THANK YOU :up::up:

i dont seem to be able to find the options to do it, so im assuming that you cannot restrict access to individual department tickets. eg. i want my moderators to only be able to see moderation style tickets and not the subscription/membership tickets.

If that isnt possible, this isnt very useful to me.

Can you set permissions to allow only certains usergroups to use this feature? Some forums have paid subscriptions and they might want to give support only to those members.

Great hack!

Nevermind, I just saw the editing of USERGROUPS!

omg this is awesome!

Hmmm, was looking for a mod like this as we're getting bombarded by questions about a new game release, most of them on the technical side.

So correct me if I am wrong. This mod doesn't support privacy and is leaky because it allows others to see, edit and close tickets?

I would like my members to be able to submit a ticket, have my staff take care of it and keep communication between staff and user during the whole process completely confidential.

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