Hi

It's great mod

I need to know where I have to change the appeared words?
Another way, I need to translate it to Arabic, where I should start from?

Thanx :)

Would be nice if the developer would actually handle subscriptions in a timely fashion. I paid for a "pro" version, haven't heard anything from them since doing so 4 hours ago.

@wolfstream: You are a coder/designer yourself and can not imagine, that developers of small apps have nothing to do all day than to wait for subscriptions? If it would be 4 days, i would understand you, but 4 hours? Come on..

So, it's ok, in your mind to take money from individuals and not deliver product, or support? Hrrm? Of course it's not.

As a coder/designer myself, I have never, and will never setup an application to take money from someone without giving product to them immediately, unless a contracted job is necessary. That's just common decency and respect to your customers. Fraud checks should be done BEFORE payment is accepted, not delayed.

If this was a "service", then yeah, I could see waiting a bit, but it's not.
In addition, if this was not during business hours, again, I could see waiting a few hours, but once again, not so much.

Payment was made @ 1230 their time, well into the business day, well inside hours that support should be provided. Since this is a pretty reasonably known business (subdreamer), there were almost guaranteed to be people there. They just didn't want to do their jobs, and THAT is what I find fault with.

Better yet:
ziad has been online since I made my post requesting clarification as to why this hasn't been resolved yet ( a good 3 hours before I posted here). Did I get a response there? Nope.

wolfstream,

I am not taking your money, running away, and refusing to give support... lets please take a step back. It's really sad to see people blow up like this over a small mistake.

We have a system setup on livingavatars.com that will automatically setup your account as soon as the purchase goes through. For some reason, your account did not get setup correctly. It's very rare, but this happens sometimes. I'm away from my computer right now and won't be back until Sunday, but I had my accountant send you a copy of the latest version to your email.

I'm sorry I missed your post on livingavatars.com, I promise I didn't see it.

I would really prefer not to continue this on vbulletin.org, if you check your email you should have LA Pro by now, when I get back this Sunday I'll setup your account so you can use the support desk.

Sincerely,
Ziad Hilal

subduck:
I'm certainly not blowing up here, I was just responding to the individual's attack.

While I understand vacations and all, that really doesn't release the obligation of customer service and support here. Really, I understand that these things happen, but when it takes a thread like this to bring it to the attention of your company, and emails are ignored (I've sent at least one), it doesn't speak well at all.

Just a quick followup:

This was in fact resolved. Mail was sent out a few minutes before my post was made, but didn't get to me until just now.

Still not impressed with the delayed response, but it does happen.

For the record, your 1 email (sent at 6:30pm, 6 hours after the transaction) was never ignored. You created a post here complaining about us to everyone before even emailing us. Normally, I would just let this go, but it's really not nice to bad mouth us and make us look like we don't care about customers when that is simply not the case. If you would have emailed us instead of posting here, then it would have been resolved right away.

Really? Are you sure about that?? Please, don't dare try to pass this off on me not contacting you. I tried three methods, in this order:

#1 - Your forums, an hour after no email was received.
#2 - Here
#3 - Email

Now, see, you had been online on your forums between #1 and #2, you chose to ignore the thread. That's fine, but that really is a strike against you.

I absolutely agree, but guess what, sometimes what you don't see as the case isn't always so. For example, brushing off paying customers for hours, during normal business hours no less, that says the opposite of what you just said.

Sometimes it is, in fact necessary to get nasty, and while I hate to do it, I will, by no means shy away from it. Why? Because sitting around for hours, waiting for you to respond got me what?? Nothing. Posting a response in a more public forum got me nothing. Sending a nasty email (which I do hate sending), same thing.

Moral of the story? Don't ignore your customers. We do pay the bills. I understand you don't THINK you were ignoring me, but, you did, in fact login to your own forum, at least once or twice after I made the post and chose not to reply to it.

From what I can see, the product is great, but I gotta say, customer service, really leaves a lot to be desired. I shouldn't HAVE to contact CS at all, and I shouldn't HAVE to post in a public forum (or two) AND send an email just to get what I paid for, over 8 hours after the fact, ESPECIALLY when dealing with as big a company as subdreamer supposedly is.

Anyways, I'm done here. Please, the next time you try to attack your customers and accuse them of something, make sure you've got your facts straight.

I know you really believe that I saw your post on our forum and decided to ignore you, but that is simply not true. I would have replied immediately if I saw it, I don't know why you refuse to believe that but there's nothing more I can say on that matter. You have this idea that we are some big company attacking you when, but wolfstream that is not true. As time passes I'm sure you will come to realize that we are here to help you, customer support is really important to me and I promise that after being a customer you'll find out that we really do care.

I'm sorry you ended up waiting hours before being able to download our software, that of course is our fault, and I'll find out why your order didn't go through. I do apologize for that, but please believe me that you were never ignored, not even for a second.