How To Install I Dun SEE ANY Installl????

Sorry for not having the time to go through all 47 pages of discussion, but I have a question here.

What is the actual use of Departments? I mean I can't understand what it is used for. I understand you associate a user group with a department, but what does this mean? Is the department responsible for answering the tickets? Or is the department a designation of which usergroup the ticket was issued from?

Any clarification will be greatly appreciated, as this hack can help us solve some computer-related questions we receive.

Also, I do not see any permissions for which user group can reply to a ticket. I would like to set up my helpdesk, so that some user groups can submit tickets, and some other groups can answer them. How can I do it?

Thanks for your time.

I Cant See Any Install Buttom How To Install Help Desk???

Well, never mind my previous post, I downloaded and installed this hack, after I modified it to suit our site needs. I found several good points in this hack, but also several things I found problematic, one of which ended me sending a PM to all my members. So I guess, I should click on Install.

How To Install This Hack I Dun See Any Install

I get this error when installing

Me Also

Ok Member As the Developer Say It is Upgrading To 3.7 So It Will not Work On 3.5 And 3.6.8 AnyMore How I Wish It Work on 3.6.8....

I get the following error message when trying to install!

Fatal error: Call to a member function query() on a non-object in /home/*******/public_html/forums/admincp/helpdesk_install.php on line 66

me too!!!!

Fatal error: Call to a member function query() on a non-object in /home/******/public_html/forum/admincp/helpdesk_install.php on line 66

I used vBulletin 3.6.8 patch level 2