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-   vBulletin 3.7 Add-ons (https://vborg.vbsupport.ru/forumdisplay.php?f=228)
-   -   Add-On Releases - PS - HelpCenter (https://vborg.vbsupport.ru/showthread.php?t=176367)

inciarco 09-07-2008 07:09 PM
I Like the Mod a Lot, but There are Some Problems I've Detected:

- Any User can See Any Ticket; if I change the Number of Ticket on the Address then I can see Any Ticket even if is Private or Public from other User. :confused:

- Any User can Edit Any Ticket of Anybody, and also Open it and Close it if has Permissions for doing it, (Not Open7Close All, but Simple Open/Close). :confused:

The User Should Only be able to Access His Own Tickets and also be Able Only to Edit and Open/Close His Own Tickets, not Other Persons Tickets.

I Hope You Can Fix those Details and Bugs. :(

My Best Regards.

:)

Thijmen1992 09-18-2008 02:01 PM
Great system, thank you!

jklimczak 09-18-2008 06:51 PM
Quote:
Originally Posted by PaulSonny (Post 1597510)
Attachments and Ticket Assignment is, and will not be in the lite version.

Thanks, Paul.
is it in the pro ver

Bilderback 09-22-2008 11:05 PM
Quote:
Originally Posted by inciarco (Post 1616844)
I Like the Mod a Lot, but There are Some Problems I've Detected:
- Any User can See Any Ticket; if I change the Number of Ticket on the Address then I can see Any Ticket even if is Private or Public from other User. :confused:
- Any User can Edit Any Ticket of Anybody, and also Open it and Close it if has Permissions for doing it, (Not Open7Close All, but Simple Open/Close). :confused:
The User Should Only be able to Access His Own Tickets and also be Able Only to Edit and Open/Close His Own Tickets, not Other Persons Tickets.
I Hope You Can Fix those Details and Bugs. :(
My Best Regards.
:)
ooo - nice find. Private tickets are viewable to everyone and you can url hack to edit.
I'll come back when the permissions are setup correctly.
Nice Mod though-I'll reinstall when better.

Jacob B 09-23-2008 01:19 AM
How come when I have the standard editor enabled for quick reply (i.e. showthread) the quick reply for the ticket system shows the full editor? This is how it should appear.

https://vborg.vbsupport.ru/

inciarco 09-23-2008 01:26 AM
Quote:
Originally Posted by Bilderback (Post 1628079)
ooo - nice find. Private tickets are viewable to everyone and you can url hack to edit.
I'll come back when the permissions are setup correctly.
Nice Mod though-I'll reinstall when better.
The Mod is Really Nice but this Security/Privacy Issues are Critical when Critical Private Information is Shared.

For the Regular Forums there are Options to be Set for the Forum's Permissions to Allow or Not Users to see Other Member's Messages, that's the same Expected for this Mod, that even if a User tries to Guess someone else's Private Ticket isn't Able to See it. :confused:

Also the Public/Private Tickets of Others can be Edited by Any User, and that's not right; only the Owner of the Ticket and Admins should be able to do that, (perhaps other Usergroups set on the Mod's Options). :confused:

I also hope that the Developper can Fix this Issues, the Mod has Great Potential for Efficient Support on the Boards.

My Best Regards.

:)

jellybaby 09-28-2008 08:54 AM
Is there the option in the pro ones for emails to be sent to either members or admin/mods to notify of new posts in reply to the tickets?

orcasea 09-29-2008 05:49 AM
My First Mod!!
Thanks this is really usefull!

Hamednet 09-29-2008 09:31 AM
thanks dear

very nice !

EvilJohn 09-29-2008 10:12 AM
Thanks. Will put this to good use..

If you have issues maybe you should follow his instructions.

Quote:
If you have any feature requests please make them known at PaulSonny.
Edit: Note the attached thumbnail is in every user group permission.


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