vb.org Archive - vBSupport v2.0.0 Beta 2

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vb.org Archive (https://vborg.vbsupport.ru/index.php)

- vBulletin 3.5 Add-ons (https://vborg.vbsupport.ru/forumdisplay.php?f=113)

- - vBSupport v2.0.0 Beta 2 (https://vborg.vbsupport.ru/showthread.php?t=94023)

godknows168

01-03-2006 09:32 PM

the code to deal with the sending of the pm is buggy. It might be a good idea to use the DM.

Wildthinks

01-04-2006 10:39 AM

Quote:

Originally Posted by Wildthinks

Hi,

i have test under 3.52 german and it's wonderfull...but a small bugs/questions.

Questions/bugs...
1. How can all User (specificate in userperm that allow) list and search all tickets? (open/closed)
2. How can i implement that a email/pm is send to the staff which have assign to a ticket?
3. Seems a small bug, when admin open ticket the categorie and save it - cat is lost... where can i change it? In the dropdown are the default value not the selected cat...
4. Is there a plan to make a directory to select first the cat for ticket and then add a ticket... all tickets are listen for this cat and the new ticket assign automaticly the cat and a little bit better, when i set a default user - also assign the user...

Yes of course I will use it and also donate...when is done...
Thomas

seems nobody interest it? Can help anyone?
Thanks Tom

Xplorer4x4

01-06-2006 07:23 AM

I do not see the usergroup settings in the Admin CP on 3.5.3.

Julie

01-06-2006 11:55 AM

Quote:

Originally Posted by Xplorer4x4

I do not see the usergroup settings in the Admin CP on 3.5.3.

It should be in the actual usergroup settings, f.ex Moderators group and then at the bottom...

Xplorer4x4

01-06-2006 06:29 PM

Yes I am aware of that, and it does not show up there.

Julie

01-06-2006 08:07 PM

Try uninstalling it, and then re-installing it. That worked for me, as I had some database errors...

Xplorer4x4

01-06-2006 08:28 PM

It installs fine(no db errors), and i can acess the vBsupport.php script but i can not do anything in it because of the inability to set permisions for each usergroup.

JamesHarrison

01-07-2006 03:19 AM

Yeah, same problem here. Tried a reinstall. No errors, the table schema and data looks fine.

tomshawk

01-07-2006 11:43 AM

Quote:

Originally Posted by JamesHarrison

Yeah, same problem here. Tried a reinstall. No errors, the table schema and data looks fine.

Bitfield support

download this
https://vborg.vbsupport.ru/showpost....&postcount=215

and upload it to your includes\xml folder, then refresh the admincp

Works like a champ

rlamego

01-08-2006 06:10 AM

Installed it, changed the faulty line Tomshawk pointed and everything is kind of fine except the userid -> category name switch bug (resolved editing each category) and that category usergroup settings that are not respected.

For example, my "forums" category should be accessible to paid members only but everyone can submit a tick to it!

Xplorer4x4

01-08-2006 10:19 PM

Quote:

Originally Posted by tomshawk

Bitfield support

download this
https://vborg.vbsupport.ru/showpost....&postcount=215

and upload it to your includes\xml folder, then refresh the admincp

Works like a champ

Thanks

TeaTree

01-17-2006 01:01 PM

Okay I may sound totally stupid but how do I set permissions for it? As the options in cpanel only have four options and when I got to the forum and click on Add category it does you dont have permission to add a category :surprised:

Kmaster

01-18-2006 03:48 AM

Quote:

Originally Posted by mtha

Small bug:

When UPDATE a ticket, if both "Close/Open ticket" AND "Assignment" AND Category are checked, only one of them work.

I'd remove the standard_redirect in the following sections:
if ($vbulletin->GPC['closeticket'])
if ($vbulletin->GPC['openticket'])
if ($vbulletin->GPC['assignedtechid'] != $ticket['assignedtechid'])

// $_REQUEST['do'] = 'newreply';
$vbulletin->url = 'vBSupport.php?' . $vbulletin->session->vars['sessionurl_q'] . 'do=showticket&ticketid=' . $vbulletin->GPC['ticketid'];
eval(print_standard_redirect('support_rebuilt_info '));

Also, the $_REQUEST['do'] = 'newreply'; need to be replaces by

PHP Code:


		
			
//    $_REQUEST['do'] = 'newreply';

$vbulletin->url = 'vBSupport.php?' . $vbulletin->session->vars['sessionurl_q'] . 'do=showticket&ticketid=' . $vbulletin->GPC['ticketid'];

    eval(print_standard_redirect('support_rebuilt_info'));

otherwise, there'll be alot of templates not cached.

Also, Close/Open and Delete ticket can not be check both at the same time. if you delete ticket, close and open mean nothing, so, you may just want to make it Radio or dropdown instead of checkboxes

In tickets list, only those who have permission to delete ticket can see the delete selected ticket options
Should have additional options to open/close tickets there, for those who has permission to mass close/open tickets.

I hope mtha can show a way how to make "In tickets list, only those who have permission to delete ticket can see the delete selected ticket options"

Thanks in advacne

Kmaster

01-19-2006 05:35 AM

Quote:

Originally Posted by cd1986

Using vB 3.50 and the latest version (v1.0) of the mod, i get the following message everytime anyone tries to post an attachment:

"Invalid Post specified. If you followed a valid link, please notify the administrator"

I also have the PM attachments hack installed, where i changed $_pmt = 1 to a particular locked thread on the forum, so attachments could be sent. Can i do the same here, and if so where do i find the correct bit of code?

EDIT: nevermind, just edited a threadid to 1 in mysql db to get around it :)

It seem I got same prolbem like you, can you share how get this solve?

ndahiya

01-20-2006 09:31 PM

Wonder if this can be extended to process Emails as well ? (eg: email based support questions to a pre-specified email address)...

TIA.

CMX_CMGSCCC

01-22-2006 06:04 AM

I'm not sure how to set it up to receive emails as replies to the tickets, if some Advanced Coders have some ideas on how to do it, maybe it could be done.

Also, I'm looking into replacing the insert private message script with the Data Manager version.

As far as that bug in the attachments, I'm unable to replicate it, so I cant figure out what is causing that bug.

-CMX

LiQuid ArroW

01-22-2006 09:35 AM

Great job, finally working properly for me ;).

Kmaster

01-22-2006 10:21 AM

thanks for updated.
is it possible add an feature for doing quick post reply at same time also closed the ticket by doing only one click, save my time come back again update ticket options.

ndahiya

01-22-2006 12:01 PM

Quote:

Originally Posted by CMX_CMGSCCC

I'm not sure how to set it up to receive emails as replies to the tickets, if some Advanced Coders have some ideas on how to do it, maybe it could be done.

-CMX

This hack (for an older version for vb) could process emails. maybe this can give you some idea ??

https://vborg.vbsupport.ru/showthread.php?t=77155

akanevsky

01-22-2006 12:37 PM

Very nice hack, installed.

puertoblack2003

01-22-2006 04:43 PM

upgrade with no proms...thanks :rolleyes:

HO3R	01-22-2006 05:55 PM

Great work bro

Will install this tomorrow, but will already click install ;)
Great work

Greetz

CBE	01-22-2006 07:54 PM

thank u for the very nice hack,,,
i have some quistion plzzz::

1- How can I turn of the private message for the support system (when there is a reply)
2- How can I make the post more then 5000 letters
3- i got this error if i enable the attachment to any usetgroup

Quote:

Database error in vBulletin 3.5.3:

Invalid SQL:
UPDATE ticketreply SET attach=0 WHERE ticketreplyid=81;

MySQL Error : Unknown column 'attach' in 'field list'
Error Number : 1054
Date : Sunday, January 22nd 2006 @ 01:50:11 PM
Script : http://***************/vb/vBSupport.php
Referrer : http://***************/vb/vBSupport....cketreplyid=80
IP Address :
Username : CBE
Classname : vb_database

CBE	01-25-2006 05:24 PM

no body gonna reply to us ???

Derekclarke

01-27-2006 11:53 PM

When i try to add Catagorys i get.

You are not authorized to manage ticket categories.

When i try to send a new ticket i get.

You are not authorized to create tickets.

I tryed the send ticket with a user (Not Admin) and still get the same.

Any suggestions.

I am using vb 3.5.3

lanc3lot

01-28-2006 07:59 AM

Go to your admincp, and add in your usergroup the right to make changes :)

Derekclarke

01-28-2006 09:28 AM

Sorted Thanks.

Is their a way for it to tell you how many tickets are still open or new next to the relevent text i.e list all tickets, list new tickets, List open tickets etc so it is easier to see if their are tickets awaiting help?

@ CMX_CMGSCCC

Can I change this so the bit in the Navbar says SWS Support.?

Thought id ask before doing it.

Thanks
Derek

biagrin

02-06-2006 05:34 PM

this is an amazing hack and its perfect for my site.

however if anybody could do a little extra code for me id be very grateful.

ill use an example: lets say there are 4 usergroups assigned to be working the support system. 1, 2, 3 and 4. in each group lets say there are 3 people. so thats 12 people working the support system. my question is how do you set it up so that when somebody opens a ticket for usergroup 2 then the ticket is automatically sent to one of the users in that group instead of each ticket having to be assigned indvidually.

if that cant be done how would i set it up so that the drop down menu displays which user group each support group member is part of. or even better - rather than having to go into each ticket individually to asign it - could i set it up so that a drop down box displaying the members in each support usergroup would be shown on the ticket title area and then mass processed by clicking assign at the bottom of the page

does any of that make any sense????

Derekclarke

02-09-2006 10:55 PM

hi,

when someone submits a ticket can it be set so the admin or a Mod gets a P.M informing that a Support ticket has been submitted.
Also when a ticket is assigned to a Mod, this could do with a P.M informing the Mod.

I thought as it was P.M Bassed it would do it as std, but i have tested it with a test username and it does not send a P.M

biagrin

02-11-2006 07:37 PM

i have a bit of a style problem.

on the vbsupport main page ( forum/vbsupport ) the list where the tickets appear is black because the code uses the table border for the colour. i need to keep the table border black otherwise the skin looks stupid so ho do i change where the vbsupport calls the colour from. (if that makes sense)

Allan

02-11-2006 07:51 PM

Thanks :)

click Install ;)

File Attach: French Language (By Nerilka)

MorrisMcD

02-11-2006 11:32 PM

Works for me except one small thing.. Not really minor though...

On the ticket list, I see everything fine, except, what should probably be buttons for actions, I only see one button without anything written in it.. When I click it, it deletes the ticket.. No button for closing or reassigning or whatever..

Any ideas?

ndahiya

02-12-2006 12:59 AM

Installed... Thanks!!!

but one small prob (?)

CMX_CMGSCCC : when a unregistered user creates a ticket, the ticket is visible to ALL unregistered users ??? Also, an unregistered user does not have an email address in the db, so can it ask for one ?

ndahiya

02-12-2006 01:02 AM

Feature Request: When there are tickets waiting, can there be a alert like the new PM alert on the mainpage??? will be greatly helpful to the mods.

Bigasses

02-14-2006 08:32 AM

Very nice, would be even nicer if it did a bit of email alerting when someone gets assigned a ticket.

Derekclarke

02-14-2006 09:21 AM

Quote:

Originally Posted by Bigasses

Very nice, would be even nicer if it did a bit of email alerting when someone gets assigned a ticket.

iirc this was suggested before, and it was said it would be difficult as the system is PM based.

However, i am sure one of the coders can do it so you recieve a PM and in turn a PM should send you an email alerting you of the PM.

I want this too as, i keep forgetting to check for tickets.

Derek

Poggyuk

02-14-2006 05:17 PM

When i turn on the unregistered access, it displays this messsage "You are not authorized to create tickets." - and thats when im logged in as an admin!

mholtum

02-14-2006 05:28 PM

Have you checked your usergroup permissions?

MorrisMcD

02-14-2006 10:38 PM

Quote:

Originally Posted by MorrisMcD

Does anyone have any ideas about my problem? I really want to use this :(

---MAD---

02-18-2006 10:58 AM

Quote:

Originally Posted by nine45

The phrase is in the error messages phrases

can you add some screen shots please?

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