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-   -   vBSupport v2.0.0 Beta 2 (https://vborg.vbsupport.ru/showthread.php?t=94023)

CMX_CMGSCCC 08-28-2005 03:21 PM

Quote:

Originally Posted by WhisperPntr
Hey CMX,

That sounds great and it would be great to work alongside you as well as develop an extra plugin to have this interface with Ron1n's vbpurchase (a hack which I already have his permission to update and use).

Here are some screens of the changes that I've done, as well as a modification of the ticket template.

If you're interested in seeing the code changes, I'll modify the script I have to use your 0.7 version and then send the changes I added to you. They're very rudimentary and are based on the category updates.

Cheers!
~Whisper

Sounds good, I'll release v0.7 now so you can add the stuff. The other feature I want to add will take a little longer than I have today. And I'm going on a mini-vacation with the family this Monday to Thursday. So better to release v0.7 now and save the "notification per user" til I get back.

-CMX

Xplorer4x4 08-28-2005 06:09 PM

I have found a few bugs. First off if you only upload the product XML file your system will look like this:
http://img174.imageshack.us/img174/5...pimage22og.png
I uploaded all the file over writing the old ones and it fixed it.

The only other bug I see is there is no post icon asigned for a closed ticket. I just see a red X linked to www.yoursite.com/forums

Wasn;t sure if you guys were aware of that or not so figuered I would make note of it.

I would still love to see a staff notifcation method. :p

CMX_CMGSCCC 08-28-2005 08:49 PM

Quote:

Originally Posted by Xplorer4x4
I have found a few bugs. First off if you only upload the product XML file your system will look like this:
http://img174.imageshack.us/img174/5...pimage22og.png
I uploaded all the file over writing the old ones and it fixed it.

The only other bug I see is there is no post icon asigned for a closed ticket. I just see a red X linked to www.yoursite.com/forums

Wasn;t sure if you guys were aware of that or not so figuered I would make note of it.

I would still love to see a staff notifcation method. :p

The first bug was because the files were not all uploaded I would have guessed. The second was a bug in the way the double icon system was working. I have fixed that in v0.7b, and added a quick notification to notify the assigned tech that the ticket was replied to. Later on, I will make it more elaborate so each admin can choose if they want to get notified or not, and via PM or Email too.

-CMX

Xplorer4x4 08-28-2005 09:04 PM

Quote:

Originally Posted by CMX_CMGSCCC
The first bug was because the files were not all uploaded I would have guessed.

Nope all the files were uploaded as I have been runing this since version 0.5. Plus wouldn't the hack itself be usless with out all the files?

CMX_CMGSCCC 08-28-2005 09:23 PM

Quote:

Originally Posted by Xplorer4x4
Nope all the files were uploaded as I have been runing this since version 0.5. Plus wouldn't the hack itself be usless with out all the files?

Yes, but between versions sometimes the class_*.php files do not get changed unless a new feature was added to the database. So I imagine some people were just uploading the vBSupport.php file. The class_ files have been updated to add a couple new features, and to get the replydateline working as well.

Do you still have this problem with the v0.7b zip?

-CMX

WhisperPntr 08-29-2005 09:29 AM

Thanks CMX. I'll be working on the changes now and send you a zip file sometime my tonight or tomorrow. I will mark the changes I've made with either a
PHP Code:

<!-- WhisperPntr //--> 

or a
PHP Code:

##WhisperPntr 

both of which you may feel free to delete once the code is to your liking.

Quote:

Originally Posted by CMX_CMGSCCC
Sounds good, I'll release v0.7 now so you can add the stuff. The other feature I want to add will take a little longer than I have today. And I'm going on a mini-vacation with the family this Monday to Thursday. So better to release v0.7 now and save the "notification per user" til I get back.

-CMX


Xplorer4x4 08-29-2005 06:33 PM

Quote:

Originally Posted by CMX_CMGSCCC
Yes, but between versions sometimes the class_*.php files do not get changed unless a new feature was added to the database. So I imagine some people were just uploading the vBSupport.php file. The class_ files have been updated to add a couple new features, and to get the replydateline working as well.

Do you still have this problem with the v0.7b zip?

-CMX

When I said I had to reupload the PHP files I was upgrading to 6.0 or 7.0. Sorry I can't recall which one specifacly as you have released like 3 versions in the past week. It was proabbly the orignal 7.0 upgrade.

Your upgrade instructions say upload the new XML file, yet here you say we need to upload the PHP files sometimes. Make up your mind. :p

WhisperPntr 08-30-2005 12:30 AM

Quote:

Originally Posted by Xplorer4x4
When I said I had to reupload the PHP files I was upgrading to 6.0 or 7.0. Sorry I can't recall which one specifacly as you have released like 3 versions in the past week. It was proabbly the orignal 7.0 upgrade.

Your upgrade instructions say upload the new XML file, yet here you say we need to upload the PHP files sometimes. Make up your mind. :p

When in doubt upload ALL the files from the UPLOAD directory over the other ones. Also through the admin panel, choose to OVERWRITE the xml file. This is the way to update the xml file. As for "making up [his] mind" that's not particularily nice way to address this. Even if you mean no harm out of it, consider saving the developer's time when it is working well for other people but not for you.

In other developments, CMX I fixed a conditional so that pms are no longer sent to you if you are the replyer to the ticket (in other words, it doesn't send a pm about your own reply).

In addition, I am adding a very simple method of notification that is reliant on who replied to the ticket. It sends a notification pm about a non-self reply to all who replied in the ticket as well as whomever is assigned ONCE until another reply is made.

Let me know how you feel about this notification method.

Xplorer4x4 08-30-2005 06:59 PM

Quote:

Originally Posted by WhisperPntr
When in doubt upload ALL the files from the UPLOAD directory over the other ones. Also through the admin panel, choose to OVERWRITE the xml file. This is the way to update the xml file.

When I upgraded, I had no doubts because the instructions say XML file only.

Quote:

As for "making up [his] mind" that's not particularily nice way to address this. Even if you mean no harm out of it, consider saving the developer's time when it is working well for other people but not for you.
Well I personally do not find it very nice that you feel the need to criticize the way I comunicate with CMX. IF CMX feels it would of been more appropriate to simply say his upgrade isntructions were slighlty inadequate, then it his his place to do so and I aplogize.

Well seeing as I reported that with in about 30 minuetes of the hack being released, there is no need for anyone else to report it unless they have a fix correct? CMX resolved the issue.

Can we leave it at that please and move on as I was simply trying to help out you the codders?

mikexxx 09-02-2005 06:28 AM

If a user create a new ticket and no post icon is selected I get a red cross. If I look into the code there is no default icon.

<td class="alt1"><img src="" alt="" border="0" /></td>


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