Everyone that has had trouble give me some time. I'll go back through the thread and reply to each and every one of you. I'll be releasing a small update tonight and possibly a larger one depending on the time I have. I'll let everyone know.

I updated the script to allow the selection of usergroups access. I also added a install text file for people to help them get the hack installed. The install script now also uses the table prefixes when creating the tables.

Anyone thinking about upgrading hold off until I update the install script!

Can u tel me howe I can unistall this whit all off the error I get please so I can uppdate this to my vb 3.0.7

I get this error when I reinstall helpdesk howe can I fix this ??

Database error in vBulletin 3.0.7:

Invalid SQL: CREATE TABLE `ticketreply` (
`replyid` int(10) unsigned NOT NULL auto_increment,
`ticketid` int(10) unsigned NOT NULL default '0',
`username` varchar(50) NOT NULL default '',
`userid` int(10) unsigned NOT NULL default '0',
`dateline` int(10) unsigned NOT NULL default '0',
`pagetext` mediumtext NOT NULL,
`ipaddress` varchar(15) NOT NULL default '',
PRIMARY KEY (`replyid`),
KEY `userid` (`userid`),
KEY `threadid` (`ticketid`,`userid`)
) TYPE=MyISAM AUTO_INCREMENT=1
mysql error: Table 'ticketreply' already exists

mysql error number: 1050

WHSox, I want to thank you for this.

It would be cool to add notification when a new ticket is entered.

and to be able to assign the tickets to a certaing person or department.

Install script upgraded.

This is going to be in the near future. I wanted to release this so people could decide who had access and it had a bug fix in the install script.

computer1 -
Do you have phpMyAdmin access? If so drop those tables and run the install again. Actually, to think about it. I'll just upgrade the install script again.

EDIT: Install script has been updated. Try running version 1.02 rather than 1.01!

Awesome Hack.....And Thanks to Cry for letting you set it up on his board (great guy).

Let me know when the new installer is ready, I want to upgrade it to version 1.02 so I can assign who can and can't enter Tickets.

WhSox21
I dont have phpmyadmin howe can I do that nowe ????

It's ready. This requires a file edit of the helpdesk.php file though. Trying to stay away from vbulletin file edits for the early versions. Either way, it's ready.

computer1 - Just download the new version and install the hack again.

So is this somewhere, because if it is, I may have missed it.

The Groups that put into the helpdesk.php file are the ones allowed to Administer the tickets. I want to only allow a certain group to enter tickets....is THAT possible??