Hi Michael,

Great Mod!!!

I do have one problem. When I click on My Tickets the Live Support Box goes all the way across the header. Works fine in Firefox but not IE8.

Also note that "Important Questions" and "Latest Questions" menu's are not formatted corectly.

Example:

http://www.watchmyemployees.com/imag...New Ticket.jpg

I also want to remove the HelpDesk Navbar button without modifing your microsupport_tabmenu. Any better way to do this?

Thanks

Hi there m8

From your image i cannot see alot there as its very small and not clear
As for the live support at the top of the page this has been removed within the new files and added to the forums side bar, so that no one needs to edit the templates.

As to remove the navbar helpdesk from the navbar its easy just login to admincp->plugins & products->plugin manager

look for Product : microSUPPORT PRO then click the check box HelpDesk Tab Menu and then save and the help desk tab will not show.

Hi Michael,

How do I remove the "HelpDesk" tab, please?

And I am not getting any attachments through that were sent via the "ticket".

Your help will be appreciated.

Many Thanks.

Hi Michael,

How's that image.

I have uninstalled, removed all files, uploaded latest files. Same results.

Using VB4.1.0 Patch level 2

http://watchmyemployees.com/images/w...New Ticket.jpg

Happy new year

As to remove the navbar helpdesk from the navbar its easy just login to admincp->plugins & products->plugin manager

look for Product : microSUPPORT PRO then click the check box HelpDesk Tab Menu and then save and the help desk tab will not show.

Happy new year to you

If you would like me to take alook for you please PM me with full admincp access and ill take alook at the templates for you.

I see there is 3 downloads. Do I need to download all three? What is the easiest and best way to install this?

Thanks!

Yes all 3 zip files need to be downloaded and uploaded to your forum
then just import the product xml file and set up the usergroups thats how easy it is to set this system up.

Thanks, what do I import the .xml file into?

What exactly is this, and what should be here? I am not sure what this setting is or what it does?

Put the usergroups you would like to have access to the
admincp and live chat system.
Place usergroups in like so I.E ( 6,8,9 )

Also, what is the best way to set up all the SPAM settings?

Thanks and nice mod!