Hi all,

I'm sorry to hear about Don's experience with AddonChat, and would like to reiterate my previous post:

We provide full support for AddonChat. If you have any questions at all about installation, just eMail us with your account number at support@addonchat.com. We do not provide support via these forums. AddonInteractive's company forums (which also use vBulletin) are intended primarily for customer to customer support and discussion. If you'd prefer, we recommend contacting us directly at support@addonchat.com to through our support center at http://support.addoninteractive.com/

Additionally, we are more than happy to give two week trial upgrades to anyone who requests it. Just sign up for a free account at http://www.addonchat.com/ and send us an email or give us a call. The bare minimum requirements are the Professional edition with the Remote (HTTP) authentication module; but we recommend the Professional PLUS edition as you get a lot more for your money. A free trial allows you the opportunity to fully test and review our software before making a purchase. After this, we also offer an unconditional 30 day money back guarantee.

Grim I've posted 2 weeks ago a question at support forums, regarding integration with vBulletin.

I wanted to know how to enable guests to login and till today I have no answer.

Thaks in advance.

(my account is for the site xem dot cl) :erm:

I have 11 months of PRO edition remaining that I would sell to anybody who wants it. I'm telling you though, your users will not be pleased. There are just a lot of issues with this chat that will prevent an unusually high percentage of your users being unable to use it.

edenx,

Just eMail us at support@addonchat.com with your account ID number, and we'll be happy to assist. If you're using a premium edition integrated with vBulletin, we may also ask for a copy of your chat_global.php file as this is where the setting for guest access is set.

While our members chat very seldom, I have to wonder why so many have issues?

I just wanted to add a positive users two cents. Support has always been AMAZING for me, and no real issues.

Not one of our members has ever had a problem (except when I screw up the intergration. oops). I have dial up users, cable, AOL and others. I have folks on Mac, XP, windows 98 and others. Not one has had issues that haven't been very easy to solve. (most by removing the newest java release, which are usually buggy. I always recommend waiting a few months or more.)

I'm glad it is working well for you and your members. I wish the same were true for us. Even at the AddonChat forums there are many complaints about not only java problems but MSN users and Vista users. Yes, they did finally post a possible solution for Vista users that is about a full page long and requires the members to go through way too much trouble to get it to work. Many day to day users are not so experienced with making a lot of changes to their system and are simply unwilling to jump through hoops.

I actually had better luck with Flashchat. At $5.00, none of my members had a problem with it. I'm on a shared server though and the server load finally got to be a problem. Then I paid over $100.00 for a solution that is simply buggy as heck. Just my opinion and like I said, I truly glad that it is working well for you. If it had worked well for me, I wouldn't be looking for something else.

hmm I am a member of the Addon forums and don't recall a huge amount of complaints? But, then, I do tend to pay attention to just the stuff I know or am dealing with. *shrugs*

Have you actually contacted support? or just used the forums? The forums are intended for user to user support only. You may have more luck with offical support. Good luck.

I have a question.... which information do I change in the Chat_global.php file?

Should be noted that authentication goes only against the primary and not the secondary groups.

What other add-ons are there to AddonChat?