vb.org Archive - HelpDesk v1.63

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vb.org Archive (https://vborg.vbsupport.ru/index.php)

- vBulletin 3.0 Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=33)

- - HelpDesk v1.63 (https://vborg.vbsupport.ru/showthread.php?t=77155)

paulfletcher

03-27-2006 08:15 PM

Just to let you know that the PM isn't quite working...

PHP Code:


		
			
// send a PM to all those users

    while ($userinfo = $db->fetch_array($updatequery))

    {

        sendprivatemessage ($userinfo, 'The following ticket has been updated:[URL]'.$vboptions[bburl].'/helpdesk.php?do=ticket&tid='.$_REQUEST['tid'] . '[/URL]', 'HelpDesk Ticket Update');

    }

I went ahead and edited it for me.

PHP Code:


		
			
// send a PM to all those users

    while ($userinfo = $db->fetch_array($updatequery))

    {

        sendprivatemessage ($userinfo, 'The following ticket has been updated:[URL]'.$vboptions[bburl].'http://xyztraining.com/helpdesk.php?do=ticket&tid='.$_REQUEST['tid'] . '[/URL]', 'HelpDesk Ticket Update');

    }

Thanks,
Paul

gcphost

03-27-2006 08:16 PM

Sweet!

Departments is used so keep it there.

paulfletcher

03-27-2006 08:21 PM

Is it possible to add any departments, even if they don't do anything permission wise, just help sort things... This question is for the forum, this one is for the site etc...

Also, after posting a ticket, can you have a thank you message appear on the screen, or forward back to the helpdesk.php file instead of staying on the same editing page?

Thanks,
Paul

gcphost

03-28-2006 12:28 AM

Depeartments work just fine, gotta have them for the ticket.

Look at line 460

$url = "helpdesk.php?$session[sessionurl]do=ticket&tid=".$_REQUEST['tid'];

This is where its going after a reply, look for something similar for after new post (might be the same).

paulfletcher

03-28-2006 12:31 AM

Sounds good. Thank you!

gcphost

03-28-2006 06:52 AM

I'm going to try and get attachments working in this thing then itd be solid, still want an official release to fix it all up :(

gcphost

03-28-2006 07:34 AM

YOU KNOW!

All this work to hack this sucker up and this whole time there was:
vBSupport! https://vborg.vbsupport.ru/showthread.php?t=94023

Um ya.. I feel bad now /me re-learns `search`

paulfletcher

03-28-2006 11:19 AM

lol...

Yeah, I just switched over to vBSupport too. It's working really well in 3.5.4.

Thanks,
Paul

KenB	05-01-2006 07:05 PM

Suggestion

Is there anyway to reply with an attachment? There are instances where a user needs a file from me. So if they just send a request, I would like to reply to the ticket with an attachment.

Otherwise, it's working great for me so far!

attroll

05-03-2006 03:08 PM

WhSox21

What the latest word on this being converted to vB 3.5?. On 25 March you said you were working on it. I am not trying to be a pest. I am just checking on the progress.

All times are GMT. The time now is 02:42 PM.

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