I'm not able to access the departments, even though I'm admin... Possibly I don't have the latest version you created?

Thanks,
Paul

Only thing thats broke is Usergroup Settings > Managed > the saved settings do not display correctly, you will need to re-select each item when you make changes, the settings ARE SAVED properly.

Departments > Usergroups:
This is the ID # of the group whom you want to manage the tickets, you must have this assigned for it to work properly and you also must have 'admininister access' to view the usergroup and overall ticket settings, not the way it should be but the only way I could get it for now (cause it works fine that way for me).

If you want to add additional user groups to have access you can modify the helpdesk wrapper template looking for:
Then hard-coding your group ids, dunno if this works but something like:
That might work to hard-code the groups, I didnt want to mess with redoing to much of his original code so I just hacked it up for admins only.


IT WORKS ON 3.5.4 BUT DOES NOT 'SUPPORT' IT
I hacked it up to get it loaded on 3.5.4, wasnt to much to it but its not 100% perfect so hopefully something official will be made soon, this thing is cool as ice.

I do not see the two extra options that are supposed to appear to the left... Any thoughts?

What options are those?

I'm unable to access the usergroup settings where I can update who can do what. I'm logged in as Admin, although I don't see usergroup settings, so I can enable who can submit tickets.

Thanks,
Paul

I do not see the Help Desk catigory, or the Administer options. Only the user controls area.

Try going to them directly:
helpdesk.php?do=usergroup
helpdesk.php?do=departments

It says I do no have enough permissions to access either of these pages... My admin group is group 6, and I'm the only admin logged in.

Thanks,
Paul

Ok, the fastest solution to this is to edit:

helpdesk.php

Search for:
print_no_permission();

Replace with:
// print_no_permission();

Do that to the entire document, save it, upload it then set your permissions in user group settings for your admin group to have "yes" to everything, set your departments then undo your changes to the file, removing the // and re-uploading it.

This should get you up and going, I added my admins before I locked everyone else out with the perms.

good luck :)

Ah, thank you... Thats now working... Is it possible to remove the "Departments" thing from the New Ticket screen? If there can't be anything there, may as well remove it right?

Thanks,
Paul