no worries, l know how busy things can get when running two or three communities with 10,000 plus members most of which want to email me.. hence why a mod such as this will allow me to spread work through the mods, the main reason l want a system such as this.

FYI, I replied to your bug report on PS.

well lve had to uninstall this hack completely... it started messing up my plugins, for some reason it disabled Inferno VBshoutbox, even tho HelpCenter was disabled it turned off all the plugins for Inferno VBshout and it disappeared off the forum, what was worse is l couldnt turn the plugins back on until help center was completely removed.

what l dont get is why it conflicted with Inferno VBshoutbox

Are you sure it's not this hack? Did you disable the plugin/hook system globally?

If you provide me admin and ftp access to your forums via a pm, then I'll take a look and see where it is conflicting.

technically l dont have the power to allow that, however l will ask my friend whos the owner and see whats we can sort (lm just the guy who helps out most of the time :))

Is there any ability to assign individual users to be in charge of a particular department? Maybe a usergroup in charge of a department? How about email or pm notification of a new ticket or ticket update?

Just a feature request. Would we be able to have the option to display the number of open tickets in the notifications list for administrators?

Can i communicate via e-mail with the HelpCenter such as those Open-Source-Projekt "Open Ticket Request System (OTRS)"?

greeting Indy

No, there isn't. Sorry. Again, notifications will be in the PRO version, however, I am not allowed to mention third party products here. Please see: www.paulsonny.com

I'm hoping to add a few more features here and there in the next lite version.

-- Jason

any idea why my version keeps showing as level 1.0?

is it not supposed to be 1.1?