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vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   vBulletin 3.0 Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=33)
-   -   HelpDesk v1.63 (https://vborg.vbsupport.ru/showthread.php?t=77155)

MissKalunji 09-21-2005 11:35 AM
can someome help me im trying to uninstall and it says this :

Fatal error: Call to a member function on a non-object in /xxx/xxxx/xxx/xxx/xxx/helpdesk_install.php on line 1049

m_k 09-27-2005 06:18 PM
Quote:
Originally Posted by dai-kun
How do you disable the option that it pm's the mods/admins everytime a ticket is updated or new?
It's very aggravating when you have 20 PM's
Great hack btw - have been looking for something like this :-)

Could you please answer this question about PM's though? I have a bunch of mods/admins looking to lynch me due to PM overload since I installed this a few days ago... should be an on/off switch or at least a piece of code i can erase to cut off this function.

Senza 09-28-2005 05:18 AM
*clicks install*

Great hack. This will work great on my private forum where we only accept new membership via refferal from existing members. It allows my fellow admin to approve and create accounts, aswell as create a 'paper trail' of who did what. Thanks again!

m_k 09-28-2005 11:06 AM
don't know if this is totally kosher, but so far seems to solve the problem with no side effects (no more PM's to mods and admins after every ticket update)

removed the following:

PHP Code:
// send a PM to all those users
    while ($userinfo = $DB_site->fetch_array($updatequery))
    {
        sendprivatemessage ($userinfo, 'The following ticket has been updated:
[URL]'.$vboptions[bburl].'/helpdesk.php?do=ticket&tid='.$_REQUEST['tid'] . '[/URL]', 'HelpDesk Ticket Update');
    } 

Mastar 10-07-2005 02:37 PM
Installed fine but when a ticket is generated it the pm get sent to everyone instead of just the ticket creator. What do I need to do to make the pm just go to the person how created the ticket. Vb3.07

Where do I do that edit??

Hanif 10-08-2005 10:07 AM
Eagerly waiting for the 3.5 version,

any ideas whne it will be out???

Hanif

andrew67 10-09-2005 07:02 AM
Installed , thanks.

Cloud-Warrior 10-17-2005 04:18 PM
Quote:
Originally Posted by WhSox21
It's not as simple as that. I'm still in testing stages for a few things. It will be released before vB 3.5 gold or very shortly after.
Cool thanks - looking forward to it as have just upgraded to 3.5 and lots of outstanding help desk tickets...

WhSox21 10-17-2005 05:31 PM
What I think I'm going to do is release this same version for 3.5 without any of the upgraded features but there will be one small bug fix.

The development of the current help desk is taken longer than I expected. With all the new features that are being implemented there is much, much more code. The email piping feature with all the regex operations is just taking up way more time than expected.

Just to keep people happy and up to date I'll release the 3.5 version just with the updated info.

I'll keep everyone updated about this. I'll have that out no later than the end of this coming weekend depending on my schedule.

Just keep in mind that this is donating my time to the vBulletin community. I have school work to keep up on and custom paid work in order to support me and my school.

rjordan 10-17-2005 05:48 PM
Thanks, man! It is appreciated! This is one I was awaiting an update for before conversion to 3.5.0. Hopefully the new features will be added soon after, but at least we are getting what we have now!


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