vb.org Archive
Page 6 of 16 « First 45 6 78 Last »
Show 40 post(s) from this thread on one page

vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   vBulletin 3.5 Add-ons (https://vborg.vbsupport.ru/forumdisplay.php?f=113)
-   -   vBSupport v2.0.0 Beta 2 (https://vborg.vbsupport.ru/showthread.php?t=94023)

jimmyboy 11-25-2005 11:24 PM
good,good, thx

WAR 11-28-2005 05:28 PM
Quote:
Originally Posted by mtha
At present: No. The current version is 1.0

In the future: YES

When in the future: Not know yet.

:cheeky::D
None of the usergroup settings seem to be working with 3.5.1

Checking or unchecking the "Allowed Usergroups" and "Allowed Technician Usergroups" makes no difference whatsoever in who is allowed to submit tickets or reply to tickets or have tickets assigned to them or any of the other functions associated with ticket processing.

WAR 11-30-2005 02:02 PM
Quote:
Originally Posted by WAR
None of the usergroup settings seem to be working with 3.5.1

Checking or unchecking the "Allowed Usergroups" and "Allowed Technician Usergroups" makes no difference whatsoever in who is allowed to submit tickets or reply to tickets or have tickets assigned to them or any of the other functions associated with ticket processing.
Is anyone else experiencing this with 3.5.1 or is the problem on my end?

Daniel 12-02-2005 01:14 AM
It's now showing up in the usergroup permissions. I'm using 3.5.0. Any idea what's wrong? I rebuilt my bitfields aswell.

matthias.m 12-04-2005 11:40 AM
I have installed your Hack (the German Translation wich is v0.9b) but I have got some Problems whith the Attachments I think: They aren`t shown in the Tickets?

Is this a known Bug or a Misconfiguration from me?

Greetings
Matthias

bitblaster 12-04-2005 01:06 PM
I am using vBulletin 3.5.1.

It is not working, it will not let me save any permissions on who can use the helpdesk.

Any ideas?

bitblaster 12-04-2005 01:09 PM
Ok, just read about the bitfields... is working now.

dc3dreamer 12-05-2005 02:45 AM
[stupid idea removed!]

I love vBSupport!!!!! It's working perfectly and my users love it too.

jesse 12-09-2005 12:59 AM
Assign Ticket:
how about have a default technician so when a member post a ticket it is assigned to a certain user automatically

and make post in a category instead of no category selected

jimmyboy 12-10-2005 02:36 AM
can someone update it to 3.52?

mholtum 12-13-2005 05:14 PM
I get this when attemping to hit the VBsupport.php file:
Code:
Database error in vBulletin 3.5.2:

Invalid SQL:

                SELECT ticket.*, user.username AS assignedtechusername
                , icon.title AS icontitle, icon.iconpath
                FROM vb3_ticket AS ticket
                LEFT JOIN vb3_user AS user ON (user.userid = ticket.assignedtechid)
                LEFT JOIN vb3_icon AS icon ON(icon.iconid = ticket.iconid)
                WHERE ticket.postuserid = 1 AND open = 1
                ORDER BY ticket.replydateline DESC
                LIMIT 0, 20;

MySQL Error  : Unknown column 'ticket.assignedtechid' in 'on clause'
Error Number : 1054
Date        : Tuesday, December 13th 2005 @ 11:13:42 AM
Script      : http://www.theflyfishingforum.com/forums/vBSupport.php
Referrer    : http://www.theflyfishingforum.com/
IP Address  : 70.162.7.101
Username    : fshfanatic
Classname    : vb_database

Smiry Kin's 12-18-2005 03:34 AM
doesnt work with 3.5.2 doesnt add the user group permissions, section for them all,

please tell us how to add it manual.

thank you.

Hostboard 12-18-2005 05:54 PM
Hopefully this will get updated to work with 3.5.2

kylek 12-18-2005 09:09 PM
Quote:
Originally Posted by Neofreaks
This will get it to work for 3.5.1:

Replace the contents of includes\xml\bitfield_support.xml with the following:
Code:
<?xml version="1.0" encoding="ISO-8859-1"?>

<bitfields product="vBSupport">
        <bitfielddefs>
                <group name="ugp">
                        <group name="supportpermissions">
                                <bitfield name="canadminsupport" group="support_admin_permissions" phrase="support_can_admin_support_tickets" install="2,3,4,5,6,7">1</bitfield>
                                <bitfield name="cancreatetickets" group="support_admin_permissions" phrase="support_can_create_tickets" install="2,3,4,5,6,7">2</bitfield>
                                <bitfield name="canreplytoowntickets" group="support_admin_permissions" phrase="support_can_reply_to_own_tickets" install="2,3,4,5,6,7">4</bitfield>
                                <bitfield name="canreplytoalltickets" group="support_admin_permissions" phrase="support_can_reply_to_all_tickets" install="2,3,4,5,6,7">8</bitfield>
                                <bitfield name="candeleteowntickets" group="support_admin_permissions" phrase="support_can_delete_own_tickets" install="2,3,4,5,6,7">16</bitfield>
                                <bitfield name="candeleteanyticket" group="support_admin_permissions" phrase="support_can_delete_any_ticket" install="2,3,4,5,6,7">32</bitfield>
                                <bitfield name="cancloseowntickets" group="support_admin_permissions" phrase="support_can_close_own_tickets" install="2,3,4,5,6,7">64</bitfield>
                                <bitfield name="cancloseanyticket" group="support_admin_permissions" phrase="support_can_close_any_ticket" install="2,3,4,5,6,7">128</bitfield>
                                <bitfield name="canopenowntickets" group="support_admin_permissions" phrase="support_can_open_own_tickets" install="2,3,4,5,6,7">256</bitfield>
                                <bitfield name="canopenanyticket" group="support_admin_permissions" phrase="support_can_open_any_ticket" install="2,3,4,5,6,7">512</bitfield>
                                <bitfield name="canassigntickets" group="support_admin_permissions" phrase="support_can_assign_tickets" install="2,3,4,5,6,7">1024</bitfield>
                                <bitfield name="canreassigntickets" group="support_admin_permissions" phrase="support_can_reassign_tickets" install="2,3,4,5,6,7">2048</bitfield>
                                <bitfield name="canpostattachments" group="support_admin_permissions" phrase="support_can_post_attachments" install="2,3,4,5,6,7">4096</bitfield>
                                <bitfield name="canviewattachments" group="support_admin_permissions" phrase="support_can_view_attachments" install="2,3,4,5,6,7">8192</bitfield>
                                <bitfield name="canmanagecategories" group="support_admin_permissions" phrase="support_can_manage_categories" install="2,3,4,5,6,7">16384</bitfield>
                                <bitfield name="canupdatecategorytype" group="support_admin_permissions" phrase="support_can_update_categorytype" install="2,3,4,5,6,7">32768</bitfield>
                        </group>
                </group>
        </bitfielddefs>
</bitfields>
<!-- CVS: $RCSfile: bitfield_support.xml,v $ - $Revision: 1.0 $ -->
Couldn't find usergroup permissions for 3.5.2 until I reread the posts here, did the above edit and it adds the usergroup permissions section into 3.5.2.

Now to see if everything else works!!

FD929 12-18-2005 09:15 PM
Believe it or not, the only error is in includes/xml/bitfield_support.xml
<bitfields product="vBulletin"> should not be capitalized.
It should be <bitfields product="vbulletin">

This will add the options to usergroup permissions as it is intended to rather than adding another cp module.

P.S. You may need to rebuild bitfields. /admincp/index.php?do=buildbitfields

fusiongoddess 12-20-2005 12:02 PM
The category names are all showing up as the number one for me. How can I fix this?

Thanks!

Player-63 12-20-2005 09:38 PM
Quote:
Originally Posted by lsmba
I followed the install to the letter...all went find, "except" I cannot see the "permissions" area and I am getting this as I try to add categories "You are not authorized to manage ticket categories."
I also get this message and i have changed the bitfield_support file

silurius 12-20-2005 10:45 PM
Quote:
Originally Posted by Player-63
I also get this message and i have changed the bitfield_support file
Is the bitfield_support file a valid product or plugin? I get "Invalid File Specified" when I try to install it.

Wildthinks 12-21-2005 09:38 AM
Hi,

i have test under 3.52 german and it's wonderfull...but a small bugs/questions.

Questions/bugs...
1. How can all User (specificate in userperm that allow) list and search all tickets? (open/closed)
2. How can i implement that a email/pm is send to the staff which have assign to a ticket?
3. Seems a small bug, when admin open ticket the categorie and save it - cat is lost... where can i change it? In the dropdown are the default value not the selected cat...
4. Is there a plan to make a directory to select first the cat for ticket and then add a ticket... all tickets are listen for this cat and the new ticket assign automaticly the cat and a little bit better, when i set a default user - also assign the user...

Yes of course I will use it and also donate...when is done...
Thomas

Player-63 12-21-2005 11:41 AM
Quote:
Originally Posted by silurius
Is the bitfield_support file a valid product or plugin? I get "Invalid File Specified" when I try to install it.
just edited the file in incudes/xml folder and reinstalled plugin and still nothink :( dont know if i done it right.

selven12 12-21-2005 05:04 PM
I can't find anyway to set the permissions!! I installed everything correctly but when I go into user group permissions there is no section for the support system. So when I try to create a new category or post a support ticket It says I don't have permission to use the support system and my members are having the same problem too!! But I can't change it!! So I really need help!! I've uploaded all files to the correct directories and everything and it still won't work!! So can someone help me??

selven12 12-21-2005 05:07 PM
Quote:
Originally Posted by selven12
I can't find anyway to set the permissions!! I installed everything correctly but when I go into user group permissions there is no section for the support system. So when I try to create a new category or post a support ticket It says I don't have permission to use the support system and my members are having the same problem too!! But I can't change it!! So I really need help!! I've uploaded all files to the correct directories and everything and it still won't work!! So can someone help me??
Never mind!! I just found out that it doesn't work with 3.5.2, That's the ersion that I have. Let me know when it is compatible with it though!!

FD929 12-22-2005 04:46 AM
Quote:
Originally Posted by selven12
Never mind!! I just found out that it doesn't work with 3.5.2, That's the ersion that I have. Let me know when it is compatible with it though!!
Note the vB 3.5.2 under my avatar. :) It works fine. I'm using it as we speak.
https://vborg.vbsupport.ru/showpost....&postcount=215

selven12 12-22-2005 06:39 AM
Hmm...then how come I can't change the permissions or anything? Nothing has changed since I uploaded all of the files. It just won't work!! Can you tell me why?? hmm??

selven12 12-22-2005 07:19 AM
Quote:
Originally Posted by FD929
Note the vB 3.5.2 under my avatar. :) It works fine. I'm using it as we speak.
https://vborg.vbsupport.ru/showpost....&postcount=215

Thanks for the new XML file!! It really helped!! Your a life saver!!

Smiry Kin's 12-22-2005 04:09 PM
wow just changed vBulletin to vbulletin, n works, cheers :)

Julie 12-24-2005 10:59 PM
Damn... For me it's still showing the DB errors specified above here somewhere... And I'm sure I've changed vBulletin to vbulletin in the xml file, and uploaded that. I even rebuilt the bitfields...

harry1951 12-25-2005 09:36 AM
I just installed it but can't create categories :(
All admin permissions are set to yes.
I added an name in the namefield, selected the userpermissions and tech's but after hitting the add button I get this errormessage:
Code:
Please complete the category name field to add a category.
Somebody any idea???

docvader 12-26-2005 04:48 AM
Quote:
Originally Posted by harry1951
I just installed it but can't create categories :(
All admin permissions are set to yes.
I added an name in the namefield, selected the userpermissions and tech's but after hitting the add button I get this errormessage:
Code:
Please complete the category name field to add a category.
Somebody any idea???
Yea, I get that also.
In the box below the supposed category name, it asks for a user admin ID. I put in "1", which is me, along with a name for the category, it's listing rank to the right, and the permissions for the groups below. Then, submit it.

You'll get the category installed, with the name "1".

OK, then edit that category, and put in the name that you want. It should load up just fine then.

Bizarre. Not sure why it does that. Seems to read the admin ID as the category name.

divided_by_fear 12-29-2005 01:25 AM
is there any plans on caching the templates? cause there is some major non cached templates going on here

Uncached templates: editor_clientscript (1)
Uncached templates: editor_jsoptions_font (1)
Uncached templates: editor_jsoptions_size (1)
Uncached templates: editor_smilie (11)
Uncached templates: editor_smiliebox (1)
Uncached templates: editor_smiliebox_row (4)
Uncached templates: editor_smiliebox_straggler (1)
Uncached templates: editor_toolbar_on (1)
Uncached templates: forumrules (1)
Uncached templates: newpost_attachment (1)
Uncached templates: newpost_disablesmiliesoption (1)
Uncached templates: newpost_errormessage (1)
Uncached templates: newpost_preview (1)
Uncached templates: posticonbit (14)
Uncached templates: posticons (1)
Uncached templates: support_newreply (1)

Hostboard 12-29-2005 11:26 AM
Have you read post #215 of this thread? This does work under 3.5.2 as long as you make the noted change in that post.

lanc3lot 12-29-2005 12:43 PM
I have an error, that as i searched this thread, occured in many ppl but there was no solution till now (strange).

What i get when i hit vbsupport.php is:

Code:
Database error in vBulletin 3.5.0:

Invalid SQL:

                SELECT ticket.*, user.username AS assignedtechusername
                , icon.title AS icontitle, icon.iconpath
                FROM vb3new_ticket AS ticket
                LEFT JOIN vb3new_user AS user ON (user.userid = ticket.assignedtechid)
                LEFT JOIN vb3new_icon AS icon ON(icon.iconid = ticket.iconid)
                WHERE ticket.postuserid = 597 AND open = 1
                ORDER BY ticket.replydateline DESC
                LIMIT 0, 20;

MySQL Error  : Unknown column 'ticket.assignedtechid' in 'on clause'
Error Number : 1054
Date        : Thursday, December 29th 2005 @ 04:37:11 PM
Script      : http://www.gamers.gr/forums/vbsupport.php
Referrer    :
IP Address  : 62.1.106.241
Username    : lancelot
Classname    : vb_database
Can anyone help of what to do?

divided_by_fear 12-29-2005 02:14 PM
Quote:
Originally Posted by Hostboard
Have you read post #215 of this thread? This does work under 3.5.2 as long as you make the noted change in that post.

what does post 215 have to do with cached templates? i have it working... i made the change i read before i post... i was wondering if they plan on cacheing it.... or if someone has already....

obsidian 01-02-2006 04:39 AM
I am not seeing the issue with uncached templates on mine. I just installed on 3.52 with no issues after making the bitfield_support.xml change listed on the previous page.

I did have to edit the category the category name after creating it because it takes the userid instead of the name I put in.

Great hack though. Perfect for use during an upgrade.

lanc3lot 01-03-2006 08:45 AM
Apparently, there is no fix for my prob yet, :(

Snake 01-03-2006 12:07 PM
What a hack!

Thanks.

FD929 01-03-2006 04:06 PM
Quote:
Originally Posted by lanc3lot
I have an error, that as i searched this thread, occured in many ppl but there was no solution till now (strange).

What i get when i hit vbsupport.php is:
1 - Do you have access to phpmyadmin? If so, verify that the tables ticket, ticketcategory, and ticketreply exist.

lanc3lot 01-03-2006 05:35 PM
Hello again, yes the tables u mentioned, exist.

Any more hints?:D

lanc3lot 01-03-2006 06:00 PM
Hm, uninstalled and installed again and it fixed:)

Strangeeeeeeeeeeee

Anyway, thnx:)

Julie 01-03-2006 08:56 PM
When you set the usergroup permissions, it would be great if it overwrote the ones in the AdminCP. I've made a test category, and allowed almost all usergroups in it, and Admins as tech groups. But when I try to log in as a Full Member (which should have access according to vbsupport.php, categories, permissions there), it says I'm not authorized.

It would be good if the permissions you set up on vbsupport.php overpowered the ones on the AdminCP.

Other than that, *installed* :)


All times are GMT. The time now is 01:58 PM.
Page 6 of 16 « First 45 6 78 Last »
Show 40 post(s) from this thread on one page

Powered by vBulletin® Version 3.8.12 by vBS
Copyright ©2000 - 2025, vBulletin Solutions Inc.

X vBulletin 3.8.12 by vBS Debug Information
  • Page Generation 0.01811 seconds
  • Memory Usage 1,850KB
  • Queries Executed 10 (?)
More Information
Template Usage:
  • (1)ad_footer_end
  • (1)ad_footer_start
  • (1)ad_header_end
  • (1)ad_header_logo
  • (1)ad_navbar_below
  • (5)bbcode_code_printable
  • (12)bbcode_quote_printable
  • (1)footer
  • (1)gobutton
  • (1)header
  • (1)headinclude
  • (6)option
  • (1)pagenav
  • (1)pagenav_curpage
  • (4)pagenav_pagelink
  • (1)post_thanks_navbar_search
  • (1)printthread
  • (40)printthreadbit
  • (1)spacer_close
  • (1)spacer_open 
Phrase Groups Available:
  • global
  • postbit
  • showthread
Included Files:
  • ./printthread.php
  • ./global.php
  • ./includes/init.php
  • ./includes/class_core.php
  • ./includes/config.php
  • ./includes/functions.php
  • ./includes/class_hook.php
  • ./includes/modsystem_functions.php
  • ./includes/class_bbcode_alt.php
  • ./includes/class_bbcode.php
  • ./includes/functions_bigthree.php 
Hooks Called:
  • init_startup
  • init_startup_session_setup_start
  • init_startup_session_setup_complete
  • cache_permissions
  • fetch_threadinfo_query
  • fetch_threadinfo
  • fetch_foruminfo
  • style_fetch
  • cache_templates
  • global_start
  • parse_templates
  • global_setup_complete
  • printthread_start
  • pagenav_page
  • pagenav_complete
  • bbcode_fetch_tags
  • bbcode_create
  • bbcode_parse_start
  • bbcode_parse_complete_precache
  • bbcode_parse_complete
  • printthread_post
  • printthread_complete