Everytime I try to create a ticket it says I dont have the rights to do so - even though I set all the rights for my usergroup.

I am using vb version 4.1.3 :(

Please make sure you have uploaded all the files to the right place and rebuild the bitfilds and it should work fine as no one else has reported this problem.

If you still cannot get this to work please feel free to pm me with your admincp and FTP login details and I'll sort this out for you.

This script have a problem in header ! it doesn't show the notifications correctly .

can you show me a screen shot and ill look into it.

Is this feature will be added?
I also need this feature.

Also i want admin to edit the replies

Thanks

Hi,

Has this been updated to support v4.1.3?

I have it working but looks like at least one page has a template issue (Submit a ticket page, livechat image and info is at the top right of the page).

A few questions:

1) Is there a way to disable livechat from showing?
2) When a technician replies to a ticket it is no longer displayed, is there a way to allow it to continue to display in the event the technician needs to reply to the ticket again?

in the commercial version you can turn on or off the live chat.
as for num 2 the tech can still view any ticket he/she wants.

When a member submits a ticket, I see it. I then reply to it but after I submit it, it disappears from view? Am I missing something?

when you click the tickets todo it will not show you tickets you have replyed to, you will need to change the Status filter to show the ones you want or just click the button filter to show all tickets.

Hope this helps you.

The filters are all set to "all" Still, the 2 tickets I replied to are MIA. If I change the filter to "progress" now I can see them. Shouldn't "all" mean just that?

Is there any chance of possibly getting the ticket list to: hot link the user who create the ticket to their profile & maybe add another column to show who was last to reply?

Also if I decide to purchase the pro version how easy is it to upgrade?

Love this addon!

Edit: Also a date and time stamp on the ticket list would be helpfull as would be a way to change the order of the tickets between oldest to newest or newest to oldest.

My members and moderators are getting this problem too. Also on 4.1.3. I get this problem as admin when I try to reply to a ticket, although I can at least get into the helpcentre.

I have checked and double checked permissions. They are all correct.

when going to the tickets todo list it will only show the tickets that have no replys to them.
Only when you click the filter will it show all tickets.

Thats a good idea to hot link to users profile will sort this out for the next release of the commercial version.
And to show who last replyed is a good idea as well.

To install the commercial version is easy just upload the files import the xml with overwrite set to yes.
The commercial version is an extention of the free version so it just upgrades.

also another good idea to be added.

Thanks for the kind words about this add-on but not all the credit can go to me as Maria did alot of this system i just updated it and added in a live support system.

Can you also add the ability for tickets to be publicly viewable. Maybe an ACP option for user groups OR maybe a simple check box some where visible on the page. My users tend to like to see if the issue has been reported and then make a note that they also have the same problem or see we are working on a resolution. Also they can view previous issues and or solutions figure out their issue on their own.

TIA

Dear I Install That But Show This Error

try re-uploading the files as this shows they were not uploaded right.

We're getting an error not having permission to view the page when submitting a ticket, (and the ticket isn't submitted), even when the usergroup permissions are set to "can submit ticket". This is on a vB 4.1.3 install.
Also there seems to be something strange with the live chat - it says all operators are busy, no matter how many are logged in. (It appears the system treats Technicians as regular users in need of support, not as Technicians...)
What are we doing wrong here? We've double- and triple-checked all settings again and again, but can't find anything amiss.
(PS. This is the same as Princesspepper posted about May 30, above.)

Do we have the option of paying for Copyright Removal?

Make sure you have uploaded all files to the right place and also run this from your admincp.
http://www.USERSITE.com/USERFORUM/ad...buildbitfields

Yes there is and you can get info about this here www.totally-scripts.com/shop/shop.html

I'm sorry, but still no joy... We reinstalled microSupport completely, double-checked file locations and permissions, run buildbitfields, but still get a VB permission error when trying to submit a ticket. (Even when an admin does it.)
Also, the live support... isn't there supposed to be an option for Technichians to log in as Technichians? As it is, there is no such option we can find, so the live chat is always unavailable, because "all advisors are in chat".
I don't know if we're just dense, but both admins have long experience from vB admin and programming. Perhaps we're missing something obvious, but we've spent many hours trying to find the issue with no success. :confused:

if you would like me to take alook then please feel free to send me a PM with ftp and admincp login details and ill sort out for you.

Not working with vB 4.14 I get permission denied on submit a ticket and this error:

Warning: Division by zero in [path]/microsupport/includes/functions.php on line 291

really great... reserved

Poohnix I have sorted out your support system now its all working.

have you got this option set

F.A.Q Columns
How many columns to use for FAQ Categories?

within the settings as you cannot have this set as 0

Is there a way of restyling this? I would prefer not to remove it, as it's pretty nifty, however at the moment it's portrait and it'd fit my forum style a lot better if I could make it landscape and re-position it.

I am fine with CSS, so if you can tell me if I can edit the templates and which ones, I'll take a look and post back if I'm successful :)

I uninstalled it and using the older version without live support and works good.

Thanks a lot!

Currently it is possible to submit a ticket without a title. Is there a way to check for entering a title prior to submission?

hi there sorry im not supporting this here any more as i dont have the time to keep checking differnent sites for posts.
i have alot of work on with the commercial versions and have to support them more as they are paying for the product.

as to your question you should not be able to submit a tickect without the title but it does happen, this is being fixed in the commercial version.

I get this error when clicking on help desk tab

Warning: require_once(./includes/functions_wysiwyg.php) [function.require-once]: failed to open stream: No such file or directory in [path]/support.php on line 59

Fatal error: require_once() [function.require]: Failed opening required './includes/functions_wysiwyg.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/netwo103/public_html/support.php on line 59

Anyone know what causes this pls.Im using 4.15

Can anyone help pls,see above post

Well perhaps you read the instructions where it clearly states, it doesnt work on on 4.1

Fatal error: Call to undefined function fetch_language_fields_sql() in class_core.php

i did not read the instructions and put ti in 4.1.5 need to remove any advice............

Put a option that Each user can post X tickets in X Hour.

Is this mod still supported

i will update this to work with the old and new editors as with vb version 4.1.4 they changed the editor and thats why you are getting this error.

i can tell you this has nothing to do with the support system,
the only thing i can sugest is to reupload the vbulletin files as it looks like one file is missing or did not upload right.

also someone asked if this is supported here well i can tell you that there is very limited support for any of my free scripts released here.

This mode havent problem with 4.1.4 .

Can you Put a option that Each user can post X tickets in X Hour?

does the paid version work with the 4.1.5?

Why invest time in using a mod, rely on its use and then find out it's not support in a new version of vbulletin?

I really honer developers of addons, have respect for their skills and devotion of helping others. But releasing a mod and then don't keep it updated with the releases of vbulletin is BAD. It's bad for the vb community.

Vbulletin should give a timespan for coders to update their addons to support (for example the 4.1.x series) within a month, and then move it to the graveyard. If this happens several times, these coders should be marked.

Don't want to sound harsh or disrespectful, but just like us (moderators/admins/owners of messageboards) you are obliged to commit yourself to the people that are depending on you.

Or learn to fix it yourself ;)

Everyone here does everything for free, so pretty greedy imho to feel they are obliged to make sure your site can upgrade. If you don't have the PHP skills to make adjustments, but a mod means so much to you, then it's simple. Don't upgrade to the next generation of vB. Releases would be more of a ghost town then it already is if the staff ever agreed to your demands. Your type of attitude is why many already have stopped public releases.