vb.org Archive - Major Additions - microSUPPORT for vB4

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vb.org Archive (https://vborg.vbsupport.ru/index.php)

- Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)

- - Major Additions - microSUPPORT for vB4 (https://vborg.vbsupport.ru/showthread.php?t=230112)

MaryTheG(r)eek

01-26-2010 05:09 PM

Quote:

Originally Posted by MandachuvA (Post 1967203)

I adm, I have all the permissions and still not see the full menu
I am interested in buying the pro version before it got to test it to see their efficiency

Your screenshoot does not shows the full screen. Could you please post a fullscreen?

Maria

mrt12345

01-28-2010 11:57 AM

Hello Maria
i see that you are doing a bang up job on this script but i was reading about you other mods in the earlier version of VB on kayako support and i just so happen to have a copy . i spent some good $$$ on that script and i hate to see it go to wast , is there by any chance that you would be making a integration script for this in the future. But the really nice thing about you script here is that it is part of vb so there is no template work that is a big plus. I wish you the best of luck on this script and if you come out with a product or a pro version for some $$$ i might be very interested. and i will just try to sell off my Kayako license .
thanks
Tracy:)

MaryTheG(r)eek

01-28-2010 01:17 PM

Quote:

Originally Posted by mrt12345 (Post 1968863)

Hello Tracy,

First of all, thank you for your kind words. I totally understand you, as like you, I've spent thousant in PHP scripts (including Kayako). There is a PRO version, in my site for $50 (including Brand Free). Is not Kayako, but works fine, having the features that you'll really use and not toys to play. In addtional to Free version, it has extra ticket fields, predefinied replies, ability to post a ticket as FAQ (even in multiple categories), abitily to setup email address(es) per department (to inform for new tickets and replies), and more vB like interface.

Maria

vividbreeze

01-28-2010 11:08 PM

I bought the PRO version and I love it so far!

I do have a question though, how can I get sidebars like these: https://vborg.vbsupport.ru/attachmen...7&d=1260722783

Because I have a modified vb 4 and it does not show up in my navbar, i dont want it to.

thx!

Neptun

01-30-2010 09:58 PM

Quote:

Originally Posted by MicroHellas (Post 1968938)

Hello Tracy,

In addtional to Free version, it has extra ticket fields, predefinied replies, ability to post a ticket as FAQ (even in multiple categories), abitily to setup email address(es) per department (to inform for new tickets and replies), and more vB like interface.

Maria

I have installed this version now - and it works fine what i have tested in the short time.

What do you mean with the pro "it has extra ticket fields" -> what kinds of fields ?

What do you mean with the pro "and more vB like interface" -> can you explain this ?!

I am very interessed in a professional support ticket center for my system ;)

MaryTheG(r)eek

01-31-2010 04:10 AM

Quote:

Originally Posted by Neptun (Post 1970826)

What do you mean with the pro "it has extra ticket fields" -> what kinds of fields ?

1.- Let's say that you're runing a hosting company. You can setup extra fields to collect data like FTP username, FTP password etc

2.- On the same way, if you're operating a shop, you can collect data like order nbr, license nbr etc.

Quote:

Originally Posted by Neptun (Post 1970826)

What do you mean with the pro "and more vB like interface" -> can you explain this ?!

Nothing so special (in my opinion) but many users asked for it. I moved the menu options at navbar, I merged my navbar with vb's navbar and finally the sidebar is like vb's sidebar.

Maria

Tripolis

01-31-2010 08:22 AM

When i make a answer of a ticket, i get out of the board and must login again.

So i cant answer any ticket.
Close is going

vividbreeze

01-31-2010 12:49 PM

Maria, I still need to know how to add all the features into the sidebar instead of the navbar?

ysam	02-05-2010 10:06 PM

I found a bug that at least in my system exists. Every field that uses getRecordById() fails badly. I can't figure out why you are using direct mysql functions only in that function.

Anyway if anybody has problems not displaying Departments, Products and posters etc.. This is what you have to do.

in microsupport/includes/functions.php

replace

Code:

// Get record by Id

function getRecordById($tablename, $id, $rowname = 'id')

{

  global $db, $vbulletin;

  $result = $db->query_read("SELECT * FROM ".TABLE_PREFIX."".$tablename." WHERE ".$rowname."=".$id." LIMIT 1");

  if(!$result) return array ("id" => 0, "name" => '');

  if(mysql_num_rows($result) == 0) return array ("id" => 0, "name" => '');

  $ret = array();

  while($row = mysql_fetch_assoc($result)) {

    $ret = $row;

  }

  mysql_free_result($result);

  return $ret;

}

With..

Code:

// Get record by Id

function getRecordById($tablename, $id, $rowname = 'id')

{

  global $db, $vbulletin;

  $result = $db->query_read("SELECT * FROM ".TABLE_PREFIX."".$tablename." WHERE ".$rowname."=".$id." LIMIT 1");

  if(!$result) return array ("id" => 0, "name" => '');

  if($db->num_rows($result) == 0) return array ("id" => 0, "name" => '');

  $ret = array();

  while($row = $db->fetch_array($result)) {

    $ret = $row;

  }

  mysql_free_result($result);

  return $ret;

}

This is for 4.4.2 free version.

-Yiannis

below sea level

02-12-2010 06:22 PM

Quote:

Originally Posted by taffy056 (Post 1936660)

Okay Maria that fixed that problem - thanks :)

But have another now, you know when you go to the ticket in the todo section, when you reply to the ticket I get a

500 Internal Server Error

when I refresh the message it is there

I installed version 4.4.2 today and I'm also getting this problem. The ticket actually submits, but I get the error when the browser tries to go to the next page. Any ideas?

Neptun

02-12-2010 06:48 PM

i have not any problem with this hack - you did all steps exactly like in the install instructions ?!

meschiash

02-12-2010 07:09 PM

Full polish translation for microSUPPORT

below sea level

02-12-2010 08:22 PM

I followed all the steps as per the instructions. It is refreshing to know somebody has had the same problem though.

sqzdog

02-15-2010 05:47 PM

I am thinking of dumping Kayako. Any want to import the kbase to vbulleting? It would be in xml format.

Thanks

iHatton

02-16-2010 09:13 PM

Great modification, but I am having some problems. Once on the main page of microSUPPORT, all I can see is this:

http://img153.imageshack.us/img153/6064/capturejk.png

Cannot create tickets, view open ones, nothing. I have installed various times aswell, done the usergroup permissions correctly and configured the general settings.

balu84

02-22-2010 06:00 PM

After installing the addon, the Average Responce Time shows an indicated value of -351908 Hours : 15 Minutes.
Has anybody the same problem or a solution for fixing it?

Trek	02-22-2010 06:15 PM

Quote:

Originally Posted by balu84 (Post 1988967)

After installing the addon, the Average Responce Time shows an indicated value of -351908 Hours : 15 Minutes.
Has anybody the same problem or a solution for fixing it?

Same problem here. I mentioned it, but I've never seen a response about it or a fix.

OPsNaStYM0FO

02-23-2010 01:48 AM

Also I noticed no one has noticed that "Responce" is spelled wrong "Response"

apietersen

02-23-2010 06:42 AM

Had this problem too. Strange negative response time. Even after some upgrades.

Finaly I deleted all (test) tickets and created a new ticket from scratch, now it shows normal positive response timing again.

apietersen

02-23-2010 08:12 AM

Oeps, just checked again my response time, again a negative response time. Sorry for the confusion. Problem still exists. Hope microHellas can solve this.

iDrapes

03-01-2010 08:40 PM

hey after i installed this plugin my forum is getting an error

HTML Code:

Fatal error: Call to undefined function fetch_language_fields_sql() in /home/wizta/public_html/defeatthesystem.com/includes/class_core.php  on line 3557

mrt12345

03-06-2010 06:59 PM

Any word on a upgrade to 4.0.2 yet and the payed version?

E.T.	03-20-2010 09:36 AM

Hi,

Is it possible to hide the HelpDesk button in the NAVBAR for users who are not allowed to create tickets ?

So that only users in a special membergroup are seing the HelpDesk button.

thanks in advance.

Regards,
Marcel

mp3u	03-21-2010 02:20 PM

Hi,
i'm interested in buying the Pro version - or at least in getting some more information about it. I tried on of the links you posted and got a broken link, when I go to www.microhellas.com I have to register before I can see any information about any products - however the register link just takes me to a broken page.
Hope to hear back from you, this is something I am interested in.
Regards,
D

kf4eok

03-23-2010 06:14 AM

I like this idea, looks and works great.
thanks for tho effort put into this.

Sascha Henken

03-23-2010 08:45 AM

I just found this Addon and i?m pretty impressed with this neat little tool :up:

However I have an issue which is so far only charismatic:

When i?ve created a Ticket and i?m watching the Ticket afterwards under "My Tickets", I cannot see the Product and/or Department info, nor the Ticket Title at all. However i?ve specified a Product and Department and i?ve enabled those options as well.

Any clue on this?

I?m using vB 4.0.2

Thank you!

MaryTheG(r)eek

03-23-2010 10:46 AM

Quote:

Originally Posted by Sascha Henken (Post 2008654)

I've corrected it since the early days. Wondering if I haven't released the update here. I need to check my files.

Maria

Sascha Henken

03-23-2010 12:43 PM

Thank you Maria. Short update of my post earlier:

The Title is being displayed. Only the Department and Product is not being displayed when you watch the submitted Ticket under "My Tickets".

Another thing i?ve noticed:

I?m running my forum in english (USA) language. In the Options I can specify an own text for submitted ticket, updated ticket and closed ticket. Regardless what i?m entering there, it is not displayed in the emails at all. Just a standard english text. Is this normal?

Another side question:

Are you probably going to enhance this product so that Ticket Numbers will be generated? And is it possible that probably the person who submitted the Ticket will be notified via either Email or PM or probably both? Or if that is not an option, is it possible to have a visual information visible on the Forum Home when you login such as "Your Ticket Has been updated" or "Please check your Tickets"?

Sorry to bother you with so much info :)

Sascha Henken

03-25-2010 06:55 AM

Quote:

Originally Posted by MicroHellas (Post 2008680)

I've corrected it since the early days. Wondering if I haven't released the update here. I need to check my files.

Maria

Do you have any news on this? I have unininstalled the mod and rebuilt all styles. Then i?ve reinstalled the Mod again but still have the issues. I know this is Beta of course so I shouldn?t ask for support anyway :)

But it would be nice if there is something else on my forum that probably messes up your Mod. And why do I use Departments if I cannot assign a newly submitted Ticket to a particular Helpdesk Person? Or is Departments just charismatic?

Don?t get me wrong Maria. I?m just trying to understand you Mod and it?s way of operational tasks :)

Thank you!

McAtze

03-27-2010 04:16 PM

Hi,

a big thanks for this good work.

I've one question:

I've translated this AddOn into german, can i postet it to vbulletin-germany.org with a referal link to this thread?

thx a lot

w-elbalad.com

03-28-2010 12:13 PM

thank u Maria
can i tranz it for arabic ?

w-elbalad.com

03-29-2010 01:42 PM

can u do that for me :)?
http://img697.imageshack.us/img697/1003/marye.png

E.T.	03-30-2010 05:27 PM

Quote:

Originally Posted by E.T. (Post 2006962)

Could someone please answer this ?

valendono

03-30-2010 10:31 PM

Quote:

Originally Posted by ysam (Post 1975663)

Code:

// Get record by Id

function getRecordById($tablename, $id, $rowname = 'id')

{

  global $db, $vbulletin;

  $result = $db->query_read("SELECT * FROM ".TABLE_PREFIX."".$tablename." WHERE ".$rowname."=".$id." LIMIT 1");

  if(!$result) return array ("id" => 0, "name" => '');

  if(mysql_num_rows($result) == 0) return array ("id" => 0, "name" => '');

  $ret = array();

  while($row = mysql_fetch_assoc($result)) {

    $ret = $row;

  }

  mysql_free_result($result);

  return $ret;

}

With..

Code:

// Get record by Id

function getRecordById($tablename, $id, $rowname = 'id')

{

  global $db, $vbulletin;

  $result = $db->query_read("SELECT * FROM ".TABLE_PREFIX."".$tablename." WHERE ".$rowname."=".$id." LIMIT 1");

  if(!$result) return array ("id" => 0, "name" => '');

  if($db->num_rows($result) == 0) return array ("id" => 0, "name" => '');

  $ret = array();

  while($row = $db->fetch_array($result)) {

    $ret = $row;

  }

  mysql_free_result($result);

  return $ret;

}

This is for 4.4.2 free version.

-Yiannis

thanks buddy, solved my problem

MaryTheG(r)eek

03-31-2010 10:08 AM

1.- Version 4.6.0 *** NEW FEATURES ***

Predefinied Replies
Add a Ticket to F.A.Q (even to multiple categories)
Technician's emai address for notification moved from General options, to Departments. So now, you can assign per Department, as many email addresses as you like, to be informed for the new tickets and/or replies
Technician's email reply to member, now contains the reply text.
Fixed all reported (in my site) bugs.

2.- Upgrade to 4.6.0 from 4.4.2

Download and unzip microsupport.zip
Upload support.php to destination, overwriting the old one.
Import product-microsupport.xml checking to overwrite

Please note that support is limited to installation issues only!!

Mrwill

03-31-2010 02:14 PM

Is it possible to post a forum topic of every ticket? (Like Helpcenter)

Mrwill

03-31-2010 02:38 PM

I receive the below error

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@internetforce.org and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

MaryTheG(r)eek

03-31-2010 04:48 PM

Quote:

Originally Posted by Mrwill (Post 2013498)

Have you cmod 777 the folder microsupport/attachments ?

Maria

Chuta

03-31-2010 06:32 PM

Thanks Maria for the update, I love your product :D. Working fine on Soporte - vBHispano- vBulletin en Espa?ol ;)

It would be great to include a feature that allows editing of messages. :rolleyes:

Thanks again
Best regards.

Ata123

03-31-2010 10:01 PM

My custom style didn't seem to work on the microsupport pages. Adding

HTML Code:

{vb:raw headinclude_bottom}

right before

HTML Code:

</head>

in the

HTML Code:

microsupport_main

template fixed this.

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