I second that motion. Some sort of notifcation system should be implied at the very least.

*instaled* :)

V0.6 already?????? That was quick. :-p

I agree, this will be nice.

Very nice script! I'm currently modifying it to include status (like pending, approved, etc) and also added the quick template organization plugin.

If you want me to show the code for adding the status, or you don't want me working on it, please pm me. :) Thanks again.

this rocks! Thank you for the time and effort of making this available to us! :D

The only thing this majorly lacks now, as mentioned above, is a system to notify the staff. An option like WhisperPntr said would be nice but a notifcation system is vital to this system IMO.

Hi there CMX, I am almost done adding a status option to the script. If you're interested in the small add ons, please pm me or post back here.

Xplorer, the staff member are notified by pms and emails last I checked.

In this game, the more eyes/help on the coding the better. I have just used the microstats plugin to see that there were a lot of uncached templates. In the v0.7 version, that will be fixed, there should be 0 uncached templates when v0.7 is out.

I'll add your plugin code to the installer for v0.7 as well. I have just changed the ticketlistbit template to show the data like this as well.

I also have done the followint stuff for v0.7:

1) Used the microstats hack to see that some templates were
uncached. Added lines to the PHP to cache them, it should
speed up the load times of 'showticket' dramatically.
2) Updated the ticketlistbit template a bit to be more useful.
a) It shows tickets with no replies in BOLD.
b) It shows the category under the ticket / ticket starter.
c) It shows the open/closed status.
d) It shows the last poster to the ticket.
e) It shows the number of replies to the ticket.
f) It shows an open/closed icon in addition to the ticket
icon. (It will use new icons if the ticket has been
updated since your last visit.)
3) It now lists the tickets in the order they have been
created / replied to.
4) Rebuild Reply Count has been changed to Rebuild Info.
a) It updates the replycount.
b) It updates the lastposter.
c) It sets replydateline to dateline if equal to 0.
NOTE: If you are upgrading, you should run Rebuild Info after
you have installed the product XML.

There are a few more things I want to get into v0.7, then a release will happen. (Like the notification thing, it will require a new flag to the "user" table so it can be enabled per user basis and not via usergroup.)

-CMX

I see that the person submiting the ticket is able to be notfied via email and/or PM but i do not get a notification when somone posts a ticket.

Hey CMX,

That sounds great and it would be great to work alongside you as well as develop an extra plugin to have this interface with Ron1n's vbpurchase (a hack which I already have his permission to update and use).

Here are some screens of the changes that I've done, as well as a modification of the ticket template.

If you're interested in seeing the code changes, I'll modify the script I have to use your 0.7 version and then send the changes I added to you. They're very rudimentary and are based on the category updates.

Cheers!
~Whisper