hi, I have to download 3 parts?

6.- Installation

• Upload all files to your site keeping the same structure.
• CMOD 777 directories:
  • microsupport/attachments
• Imprort product-microsupport.xml from your admincp
• Setup Usergroup permissions
• Setup General Options
• Setup Live Support Config
• Setup Spam Settings

hi michael, i'd like to ask if the updated version on 13 dec, admin can create a ticket for member?
or the feature will be on next version, thanks.

I will see about adding this to next release.

thanks michael great job! really appreciate it.

how are you suppose to install this, do you download all 3 files? Instructions are poorly written. I downloaded all 3 uploaded them, brings me to /support.php after clicking helpdesk yet i browsed all the files there is no support.php wtf. uninstalled. please provide some insight on how to install correctly.

As it stands, my advisor icon is in the top right of the header, not good for me. How do I move it to a more suitable place?

Jeff.

And thanks for continuing Maria's great mods Micheal, much appreciated.

Your welcome m8

Please download all 3 zip files and upload to your forums root dir.
Import the product.xml file
Then follow the other install options at the top of this page.

This has now been changed from the header to be placed within the forums side bar and at the side within the support system.

As you can see from the code at the top telling you how to place this within the header you can remove it from there and place it any where.

To save you from having to edit templates i added a sode bar that can be activated within the suspports settings.

Merry christmas and a happy new year to you all.

Thanks for the update Micheal. I've taken out the code in my header, all works as you say, excellent!

Jeff.

Your welcome m8 glad its all ok for you now.