Maria,
Love your work
When I click "tickets to do" I get th efollowing error

Fatal error: Call to undefined function: getsearchstatus() in /home/content/k/a/h/kahunadog/html/support.php on line 828

When try to submitt ticket I get this
Internal Server Error

Have you updated by re-uploading function.php from microsupport/includes/ ??

Maria

I added this, and went ahead and set up all categories and so forth, but I dont see any where on my forum to go to it. I did go to mydomain.com/support.php but then it told me I didn't have permissions, which doesn't make sense since I am the administrator/owner of the forums..any advice?

This looks great. Now all it needs is a real billing and payment system!

Please tell me you will add a billing and payment system to this!?

For some reason, I just logged into a few user accounts, and none of them can access the support system.

Ok, I figured out how to make it all appear, by editing the permissions. I have departments set up, but none of them are showing up in the support system when you click on new ticket nor does priority level show up...

To solve this, click on "yes" when it says "Do you want to use products" via options in admincp.

Good mod! Definitely should come in better handy then just setting up a support forum.

How come when the support system sends out emails after someone sends a support ticket, the from email address is "the@" whatever domain name the recipient is? For instance, if someone has a yahoo email the sender will be "the@yahoo.com" but shouldnt it come from the domain the forum is on? Any way to change it?

Bug: If you disable products it stops the department from working, when i disable products the display then is wrong and also departments won't show the drop down list of departments.

Im going to do a complete removal and reload. I will keep you posted.

Love your work!!

UPDATE:
did a complete reinstall and working fine. Thank you!!!