Paul thank so much. They were set to open via helpcenter admin BUT when you save it OPEN , it saves closed. There is no way to force it to save as open.

So I uninstalled everything, product and php files. Reupped the files and the product.. no fix it is worse than before, now there is no where to click on at helpcenter.php page to submit a ticket in the left column, even after opening 2 departments which will not save open.

So I uninstalled and reinstalled again. Still the same. All plugin hooks were active. All files uploaded properly and to the right place.

Helpcenter admin settings all on.

I really would like to use this :confused: There must be a glitch in the code somewhere though I'd have no idea where to look.

Send me an admin login via PM and I will have a look for you.

Thanks, Paul.

okay will do Paul

Still same issue - reported again over at PaulSonny.com :(

Jacquii.

Updated the download, I believe this now to be fixed?

Let me know if not.

Thanks, Paul.

okay will do. I never went back to my test site so I don't know if you got in. I made an account and emailed you the login info from your paulsonny.com site using the 'contact us' form.

I'll wait to hear back before I do anything so in case you fixed it there. I don't want to screw it up.

Sorry chick I didnt receive the email. I will have to check my email details on PaulSonny.

Have you managed to sort your problem yet?

Thanks, Paul.

HelpCenter Gold has arrived!

I have made HelpCenter Gold because there has been no bug reports for over a week. I have fixed some very minor issues with the code, like confirmation screens and a new usergroup permission "Can View HelpCenter".

Please overwrite all existing files and re-import new product file.

Thanks, Paul.

Very nice- So the gold version is the current upload?
Wow - Thanx so much PAUL!
When can we expect the Pro version to be released?
And how much is it going to be & What additional features will it have?
Quite excited about this = Thanx

Jacquii.

I have updated the original download to fix a SQL syntax and the title validation. There is no need to uninstall, just overwrite.

The new version available is the Gold Verison yes :)

I'm not sure about the Pro Version, but we are keeping members informed on the development process.

Price has not yet been decided and unfortunately a definite feature list hasnt been prepared. We were waiting for HelpCenter to become stable before we start work on the Pro Version.

A features that we have talked about if a notification system were you can subscribe to a ticket, very similar to a thread subscription. Attachments has been another issue and I think SPAM control is going to be a feature.

Thanks, Paul.