I don't get any PM's hmmmm

first you have to claim the ticket - which means you are going to help and staff members won't be crossing purposes. Look under "TICKET TOOLS" in the upper right hand corner.

EDIT: I guess you got this worked out since the post I was quoting disappeared, but I will leave it in case anyone else has the same problem.

installed on version 3.08, testing now!

Yes I agree with this one. I have installed the latest version this on my test site right now and installed it in about 15 seconds. Very Awesome hack. I will be putting it on my active site in the next day or two. I am still playing with it right now. But if you could design it so that guests could use it but require them to enter their email address then it would be totally Awesome. If you could to that you could modify the CONTACT US link at the bottom of the forum pages so that it would take people righ to the help desk instead of using the Contact Us link. That would take the cake.

Just read a post further back in this thread. Something about if sites are not registered you don't see the unregistered usergroup in the usergroup settings section. Could this be why I can not see it on my test site. So if I put it on my active site that is registered will I be able to see it?

Holy Cow Batman. After reading through all the post in this thread I think I can say this question has not been asked yet.

Right now you can set who has access to the Help Desk option in you ADIMCP but choosing 5,6,7 or what ever user group you want to have access.

What if you have a couple of Admins but you only want one particualer Admin to have access to this these functions. Is there a way to set it so that User id: 3 is the only one that can access the Departments or User group settings?

In order to accomplish that for just a few admins you would have to assign those certain admins who you wish to give access to, to a new usergroup. Then you should have no problem.

Guests are not able to create tickets yet, but as I've mentioned before, 3.0.x series has stopped with development. That's one of the reasons why the 3.5 series is taking longer than I expected due to the extra features I've been adding.

I have thought of that. But if I switch them to a new user group then they will not have access to the ADMINCP. Hmm. Will have to give this more thought I think.

question

someone created a ticket last night and it sent a pm to all members why?
where can I set it to just send a ticket to admins and mods?
Is there a way to recall all those pm's that were sent to members?

Your departments aren't setup correctly. The only way would be to run a query which would delete based on the content of the PM.