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-   -   HelpDesk v1.63 (https://vborg.vbsupport.ru/showthread.php?t=77155)

Neal-UK 07-15-2005 01:02 PM

How can I change the user id from 1 to 2?

I had an admin account that i merged into my main one with user id 2. However, PM's now show as from no user (Which I suppose is good as users have to reply via ticket system).

Will it cause any errors having the main admin as user id 2 and not having a user id 1?

yoyoyoyo 07-15-2005 03:00 PM

I am never getting any PMs sent when a ticket is submitted, and I do have the usergroup settings set for admins to handle the tickets. The auto-response PMs are going out fine, but the admins never get notified. Is this a feature that is missing, or maybe I don't have it installed/configured correctly?

G0F0RBR0KE 07-15-2005 06:39 PM

yea, i also don't get noticed when someone makes a ticket nor can't view it

yoyoyoyo 07-16-2005 12:42 PM

Quote:

Originally Posted by EvilAkuma
yea, i also don't get noticed when someone makes a ticket nor can't view it

I can view the tickets. but since no PM is sent I must always be checking the help desk, which is no fun. Is there supposed to be a PM sent to the admin/user/usergroup set to handle the tickets? If not, can this feature be added? Without that feature the Help Desk is more of a thorn in my side than it is a help.

ExpertDomino 07-16-2005 02:16 PM

I got the new ticket on "yes" but it wont allow for new tickets to be submitted thoughts?

G0F0RBR0KE 07-16-2005 06:00 PM

Quote:

Originally Posted by yoyoyoyo
I can view the tickets. but since no PM is sent I must always be checking the help desk, which is no fun. Is there supposed to be a PM sent to the admin/user/usergroup set to handle the tickets? If not, can this feature be added? Without that feature the Help Desk is more of a thorn in my side than it is a help.

Well if you know how to add it or how to work it. Could you help me?? If you have AIM or MSN please tell me

csidlernet 07-20-2005 08:28 AM

sweet thanks man this'll help.

evenmonkeys 07-21-2005 02:37 AM

Is it possible for someone to create a page that would list out all permissions for existing usegroups? It's hard to keep track when you have over 200 usergroups.

DougM 07-21-2005 02:59 AM

Install didn't create the 'ticketdepartment' database table?

-------------------------------------
Invalid SQL: SELECT usergroups, departmentid FROM ticketdepartment ORDER BY displayorder
mysql error: Table 'kenmarki_talk.ticketdepartment' doesn't exist
-------------------------------------

Any ideas as to how to resolve this one? Any help most appreciated.

Thanks

DougM 07-21-2005 05:31 PM

I figured that out, just reinstalled and it worked ok.

Now I am trying to link the username of the ticket creater to their profile page. I know I'm close but can't get the userid number to show up. Here's what I'm using:
Code:

<a href="$vboptions[bburl]/member.php?$session[sessionurl]u=$ticket[postuserid]">$ticket[postusername]</a>
Can anyone tell me why the userid is missing from this link?

I think u=$ticket[postuserid] is wrong.

Thanks.


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