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-   vBulletin 3.0 Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=33)
-   -   HelpDesk v1.63 (https://vborg.vbsupport.ru/showthread.php?t=77155)

evenmonkeys 07-02-2005 10:48 PM
When a user responds to a ticket that I have already responded to, it sends a PM to me from user ID 1. Is it possible to turn this off? If so, how might I go about doing that?

The following ticket has been updated:
http://forums.site.com/helpd...o=ticket&tid=11

N2activeWeb 07-06-2005 02:02 AM
Before I install I was wondering if it was possible to create a ticket by an email? This way I could have a test user as a moderator who gets the report email then have it send it to the helpdesk. Or is there an easier way a report from the forums opens a ticket? Or can it be added some way? Just curious :)

WhSox21 07-06-2005 02:05 AM
Quote:
Originally Posted by N2activeWeb
Before I install I was wondering if it was possible to create a ticket by an email? This way I could have a test user as a moderator who gets the report email then have it send it to the helpdesk. Or is there an easier way a report from the forums opens a ticket? Or can it be added some way? Just curious :)
This is coming in the 3.5 version. ;) I'm no longer going to develop for 3.0.x and keep working on 3.5.

MissKalunji 07-06-2005 02:31 AM
Quote:
Originally Posted by WhSox21
This is coming in the 3.5 version. ;) I'm no longer going to develop for 3.0.x and keep working on 3.5.
*clap hands* im just waiting on your hack, article from cinq and arcade to upgrade :nervous:

Immortal 07-06-2005 09:31 PM
I installed it very nicely done! :)

Is it possible to send a PM or email to X usergroup/user when a new ticket has been opened or replied to?

yellowchaser 07-07-2005 01:58 PM
Ok, I installed everything with no problems. Set the admin group in Admincp to be the only one able to alter depts and usergroup permissions. I created two new departments and assigned groups. I went into usergroup settings and did that stuff.
My problem seems to be, I created a test ticket, was able to take ownership, but when I try to reply to the ticket and hit submit it tells me I do not have access to the page, almost like a permission problem, but I have tripled checked all usergroup and permission settings.

By the way I am doing this as a member of the admin group on a 3.0.7 board

G0F0RBR0KE 07-09-2005 09:44 PM
I did everything correct, set up department and usergroup. Problem is this
Quote:
There seems to have been a slight problem with the Mystic Gaming v1 database.
Please try again by pressing the refresh button in your browser.

An E-Mail has been dispatched to our Technical Staff, who you can also contact if the problem persists.

We apologise for any inconvenience.
Quote:
Database error in vBulletin 3.0.7:

Invalid SQL: SELECT DISTINCT userid, username, pmpopup FROM user AS user WHERE ( FIND_IN_SET(Administrators, membergroupids) OR usergroupid = Administrators OR userid = 1) AND userid <> 1
mysql error: Unknown column 'Administrators' in 'where clause'

mysql error number: 1054

Date: Saturday 09th of July 2005 06:37:53 PM
Script: http://mysticgaming.net/forum/forum/helpdesk.php
Referer: http://mysticgaming.net/forum/forum/...o=ticket&tid=2

WhSox21 07-09-2005 10:07 PM
You're using the usergroup names rather than the usergroup ids. You need to change the departments usergroup access from Administrators to most likely 6.

G0F0RBR0KE 07-09-2005 10:17 PM
I put department "Administator" and the UserGroup "Register Users" can you take a screenshot how you set it up. Still trying to fix it

WhisperPntr 07-14-2005 02:56 AM
Not to rush as this system looks amazing for my needs as is. However I'm wondering if you can give a estimate of how much you have done for 3.5.

In addition, Ii'm not going to use this for a helpdesk but a web design/illustration project management script and changing the titles.


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