Hi WhSox21,

As well as my last post over the page and of the one above requesting BBCodes... is there a way to permit attachments to be made too?

Thanks

I'm having an issue, when a user submits a new ticket and i have the send email option turned on, only the submitter gets an email, i need it setup to where the department managers get an email as well.

What am I doing wrong?

Will this one be supported for VB 3.5 ?

Thanks

LMAO

Test User has been premanently banned from the demo site :P

Yes, I'm still working on it. I had to get to know the plugin system before I could actually convert this over.

No idea what you're talking about?

WhSox21 first of all its a great hack, i currently playing with it a little in my test forum, and i will install it later today i believe in the main.

Can u please tell me, the claim ownership, what its means? U let know to other admins / mods, that u are replying to this ticket? If the answer yes, how the other admins / mods know that?(i mean where it is saying that, or it is just dissapear from the new tickets?)

Thnx :)


PS

Also if u can, tell me, how can i add a small info box or even more fields, in the page that the user put a new ticket. I want there to ask the user more details about the problem, etc. Is a template i must edit?

Yes, that is a template edit and a file edit.

As for the ownership, the idea behind that is say this is installed on a hosting company's site. They have multiple support employees. They take ownership so they can figure out the problem with the ticket and then they resolve it and get credit for it. Once it has been taken ownership to, no one else should be able to see it.

Thnx for the reply, i got it now :)

Can u please tell me what template and file i must edit?

Thnx again in advance, its a great hack :)

WhSox, can you help me with my issue.... about 5 posts up...