vbplugins!?!?!

i cant wait!!

In pictures,


From doing:

In template HELPDESK_SHELL, added below $navbar


.
.
.
$header
$navbar

<!-- FAQ template guts addition -->

inserted here all contents of FAQ template
(except the $navbar and above or $footer and below because it's already in this HELPDESK_SHELL template)

<!-- end FAQ template guts addition -->

<!-- table to support left column nav -->
.
.
.


Any ideas for how to get to the goal of the contents of FAQ.PHP always being on top?
Stachel

First off. You will need to add the FAQ phrases to the phrasegroups array by adding this to the end of the array:
, 'fronthelp'

So it should look like this:
$phrasegroups = array('posting', 'search', 'fronthelp');

That will at least get you the phrases on that page.

That will probably only add the search fields. You will then have to include the required php file in the helpdesk along with the php code to pull the FAQ info out of the database. If you're not sure how exactly to do it I can help you out tomorrow. Just let me know if you don't fully understand what you're doing.

I?m testing the helpdesk and I?ve created a ticket and then tried to replied but it showed me this error:
The problem seems to be that the variable $tug in line 422 of helpdesk.php is empty...

Anyone can help me with this?

Tnx in advance.

Psico.

Did you create your department and did you set usergroups to have access to the departments?

Ohhhhhhhhhhh - I was thinking because the template headers and footers are almost identical, it should work!!

But the other difference is what includes and things that the PHP files calling the template has already declared, right? **click**

because faq.php calls the FAQ template
and
helpdesk.php calls the helpdesk template

Aha !!!

So if I just put all the includes and instantiations from FAQ.php into HELPDESK.php, it shoudl work right? :squareeyed:

I'll try that when I get home from work tonight.

Thanks !!

Stachel

WhSox21,
it's an icredible hack. Maybe it is what I was looking for a long time ago!
I will wait for vB 3.5 PluGIN for installing it!
Thanks a lot for your great support!

WHSox21

Did you see my last request which has now dissapeard onto the previous page...? Simply asking for how to open the Ticket URL sent in PM in the same browser window instead of new browser window.

Thanks....

Affirmative.

Have tried to make the result of clicking the FAQ button appear above the HelpDesk for 2 nights now.

Still am only seeing the results shown in the lame attempt picture above.

I copied just about everything that seemed relevant from

faq.php --> helpdesk.php
and
FAQ template --> HelpDesk Shell template

Stachel

WhSox21 : how can i fix the code so i can use BBCODE in help desk? thanks