I'm getting this error when trying to view bookie statistics, and so are other users:


EDIT: And fixed it by doing what it says here: https://vborg.vbsupport.ru/showpost....&postcount=350

I've got a problem with two vBookie events. After the games finished, I came back to "settle the bets", but that option was gone. There are winners that deserve their points, but I can't do anything about it. Is there anyway to "unsettle" the bets so that I can fix the problem. Basically, the bets were settled with no winner chosen.

Thanks for getting back to us

Sorry - books can't be unsettled - you will need to manually calculate retruns and manually give cash to your users.

Im having a problem settling bets.

It seems that when a certain admin of mine settles bets, he does not get paid on the outcomes. This only happens when this certain admin settles bets, and only h is payouts are affected. Can you think of any reason why this would happen?

Does it say he has been paid and give you the payout figure?

yup he won multiple wagers on the book but did not receive the credits for the wins. It seems everyone else received what they were due. He is listed on the results page as being a winner.

We have been trying to trouble shoot it and it might only happen on events that he has created

I would guess a credits integration issue as I can;t think of any reason why vBookie would do this itself - are you using vbcredits version of integration, or the vbookies?

I am using vbcredits. Im not sure what you mean about integration. I have it set in the admincp section of vbookie to use vbcredits but I am not using any of the vbcredits addon things they have for vbookie.

Maybe it's karma for removing credits/copyright from a free addon?

busted i guess. i didnt read your terms obv. As you can see on my site I always keep copyrights (or buy branding free) but I have a reason (not an excuse) for removing them on vbookie. Im sure you wont care, but I removed it as I have a forum competing with me that basically rips all my ideas. Theyre a gambling forum too and this was such a success I wanted the competitive advantage. I had always planned on putting the credits back but forgot. Sorry bro.