I'd like to change the automated email / pm message

From: The following ticket has been updated

To: The following question has been updated

However:
Languages & Phrases --> Search in Phrases --> Phrase Text and Phrase Variable Name

for: following ticket

results in: No Phrases Matched Your Query

How could this be??

I see that phrase in an automated PM that my test account received.

Where do I change it?

i dont know if this was asked before but will this work with 3.5.0?
Thx

I do not think this question can be honestly answered (for any modification) until 3.5 has been released in some form.

Could someone with this hack installed please

Search in Phrases

for: "following ticket"

and tell me if they find it?

Any guesses how I'd change that to "following question" ?

Stachel

okay sorry :o

How do I change the contained URL in the new reply PM Notification to open in _self rather than in _blank...?

Thanks....

Just searched this thread for faq.php

Looking to see if anyone has integrated the vBulletin FAQ Manager with this excellent Help Desk

If I get the courage, I'm going to try to mod this hack so that the display looks like this as in the graphic.

Goal: Encourage the user to read the FAQ before creating a Help Desk Ticket

(I already changed "ticket" to "Question" because that is what it is, and ticket sounds more jargon-ish to me.)

https://vborg.vbsupport.ru/

Stachel

that would be great!!

I'm planning on developing this hack into a plugin as soon as vB3.5 is released. What do you guys think of making it more like vBulletin's bug reporting system.

Although this hack will no longer be supported on vBulletin.org it will be supported on vBulletinplugins.com once I release it.

I'll be looking for more feedback in the coming (couple) week(s). Keep in mind this hack will stay free although it may change a little.

WhSox21,

In order to force users to see the FAQ first before entering a trouble-ticket, I decided to simply try to display it above (on top of) the helpdesk screen.

I was able to get the FAQ button to appear by adding this to template HELPDESK_SHELL below $navbar


.
.
.
$header
$navbar

<!-- faq.php button addition -->
<table cellpadding="0" cellspacing="0" border="0" width="100%" align="center">
<tr valign="top">
<td align="left" valign="top" width="67" height="31"><a href="faq.php?$session[sessionurl]"><img src="$stylevar[imgdir_misc]/hdr_nav_faq.gif" width="67" height="31" border="0" alt="" /></a></td>
</tr>
</table>
<!-- end faq.php button addition -->

<!-- table to support left column nav -->
.
.
.etc...



However, that succeed in just getting the button to appear.

What I'd really really really like is:
the content that appears when I click the FAQ button to be on top of the helpdesk content
when someone goes to helpdesk.php

Solution tried:

In template HELPDESK_SHELL, added below $navbar


.
.
.
$header
$navbar

<!-- FAQ template guts addition -->

contents of FAQ template
(excluding the $navbar and above or $footer and below because it's already in this HELPDESK_SHELL template)

<!-- end FAQ template guts addition -->

<!-- table to support left column nav -->
.
.
.


but that didn't work. It just gave me a mucked up search box and no FAQ. :disappointed:

How could that not work !?!

Any ideas for what to try?

Stachel