Is there a place that describes how to use this? I'm a little confused on the Add Category part. "Allowed Usergroups" "Allowed Technician Usergroups" It's all too confusing for my feeble mind.

Small bug:

When UPDATE a ticket, if both "Close/Open ticket" AND "Assignment" AND Category are checked, only one of them work.

I'd remove the standard_redirect in the following sections:
if ($vbulletin->GPC['closeticket'])
if ($vbulletin->GPC['openticket'])
if ($vbulletin->GPC['assignedtechid'] != $ticket['assignedtechid'])

// $_REQUEST['do'] = 'newreply';
$vbulletin->url = 'vBSupport.php?' . $vbulletin->session->vars['sessionurl_q'] . 'do=showticket&ticketid=' . $vbulletin->GPC['ticketid'];
eval(print_standard_redirect('support_rebuilt_info '));

Also, the $_REQUEST['do'] = 'newreply'; need to be replaces by

otherwise, there'll be alot of templates not cached.


Also, Close/Open and Delete ticket can not be check both at the same time. if you delete ticket, close and open mean nothing, so, you may just want to make it Radio or dropdown instead of checkboxes



In tickets list, only those who have permission to delete ticket can see the delete selected ticket options
Should have additional options to open/close tickets there, for those who has permission to mass close/open tickets.

Could you please name the files, where are these changes to do.

Not everybody here is an advanced coder.

Thank you!

I basically post the above msg for CMX, so that he can make the changes.


ok. here's what you need to do

Edit vBSupport.php

line 854 + 855:
Remove (or comment) these line:

Line 891, 892:
Remove (or comment) these line:
Line 924+925

Remove (or comment) these line:
Line 940 + 941
replace
// reshow the ticket
$_REQUEST['do'] = 'showticket';

by

I agree, for the registered users I can just as well create a private forum :ermm: ...
It seems in category permissions I can add the "unregistered" usergroup, so why can't they post?

In general helpdesk system, people usually use EMAIL and ticketid, to login and check status for some ticket.

Assume that guest can post ticket (with their email), they, at a later time, can check back the ticket, with the email they entered, and ticket id number (sent to their email).

that's the idea to go with.

Actually I don't seem to be able to post a ticket as guest :ermm:. IMHO that doesn't make sense.

I was testing this out and on install, it seems the phrases are installed, although the options do not appear when choosing a usergroup in the admin CP to edit ho can do what.

Any ideas?

This hack does not work for vBulletin 3.5.1. At least the usergroup permission system does not.

Yeah, that is what I was gathering. Imay have to check the systems. I didn't really look at the coding before checking whether it would comply with 3.5.1 or not. Needless to say, it doesn't hurt anything, it just doesn't work yet :).

Usergroup permissions are not working for 3.5.1 and I don't see the vBSupport Menu in the admincp anymore :-(

See the above, in the same boat :).

We'll see if an update is released.

Any update ??

Thanks for the mod,

I haven?t read the whole thread by now (getting waaay toooo long), but is there an option to send a email or PN to $selectedusergroups[e.g mods/admins] at the time a new ticket has been created ? So the response time could by cut down to a minimum. Today it?s like google?s "I feel lucky"-option wether you had a look into the helpdesk and found a new ticket (and had to recognize uhh..surprise, surprise - it?s two weeks old) - or not.

Is this already implemented? As it seems it doesn?t send those eMails actual (or I have done something completly wrong ;) )

Any chance to get this feature ?

Ummj just a thought but try reinstalling the product :ermm:

This will get it to work for 3.5.1:

Replace the contents of includes\xml\bitfield_support.xml with the following:

It doesn't seem to work me either, when I set the permission stuff I get a mysql error, but it says that it have saved the permission settings.

mysql_real_escape_string() expects parameter 1 to be string, array given in /includes/class_core.php on line 635

Any help is appreciated.

LiQuid ArroW: Try rebuilding bitfields.

not working. with 351.....

any one tried this solve & vbsupport works fine without any problems with 3.5.1 ?

I've got it working on 3.5.1 using the above edit. seems to work just fine. Thanks Neofreaks Check Here

Indeed, same here, works fine for me after that edit.

I installed this and followd the instructions to a T and I get this error msg:


Parse error: parse error, unexpected $ in /home/slvrra/public_html/forums/vBSupport.php on line 1034


please help

anyone wanna help?

hellllooooooooo??

anyone want to give a helping hand here?

Can I select certain usergroups to have support? I dont want everybody sending tickets.

Thanks in advance.

CMX, please put this one into a bitfield_support.xml file, and upload to your release, for vB3.5.1

https://vborg.vbsupport.ru/showpost....&postcount=176

it does work.

what does "to a T" mean?


Did you make any modification to the vBSupport.php file?

my line 1034 is like this

// check if this user is allowed to reassign tickets

thereis NO $ in there.

if you have different, you might want to download the file again, and reinstall it.


Yes, you actually have to set so that which group can do what.

still not working for me on 3.5.1 even after doing the changes in the bitfield_support.xml

Great! Finally mine works again on 3.5.1 . Big THX for the piece of code

Using vB 3.50 and the latest version (v1.0) of the mod, i get the following message everytime anyone tries to post an attachment:

"Invalid Post specified. If you followed a valid link, please notify the administrator"

I also have the PM attachments hack installed, where i changed $_pmt = 1 to a particular locked thread on the forum, so attachments could be sent. Can i do the same here, and if so where do i find the correct bit of code?

EDIT: nevermind, just edited a threadid to 1 in mysql db to get around it :)

Is this actually still the case that none registered people automatically see the register page and not the actual support system?

If so, i'm confused, why have usergroups allowed to post tickets if they can't see the the support system in the first place, it kinda defeats the whole reason for the system and why I installed it in the first place if it is the case, as I want to use it for such things as login and registration support, which would seem the obvious reason for it?

If it is the case, is there any chance this could be updated to allow guests to see the thing, so they can actually post?

Or is someone gonna put me in my place and tell me I must be doing something wrong or have this set up wrong or something?

This is awesome, thank you for sharing it with the community.! :)


There's a small typo that I noticed in your vBSupport.php file, however:
Should be:
Some of the templates also leave something to be desired.. I'll be having a play around with them later and may post them here if you're interested? I don't want to be treading on any toes..

Works Great so far.

Are they any settings in the ACP?

Installed, seems to be good.

Where are the config settings? I see the ACP setting in VBulletin Options > vBSupport Settings. Are there others? I can't send a ticket in right now... where else do I look for settings on the system?

ACP/UserGroup/edit usergroup permisison. you need to set usergroup permission to be able to create tickets

is there a newer version?????

Yes :) there's a newer version, newer than ... 'older' versions (0.9, 0.8 ...)

:devious: ....

i mean is ther gonna have 1.1?

At present: No. The current version is 1.0

In the future: YES

When in the future: Not know yet.

:cheeky::D