Does this script work with 4.1.x?

Yes this does as i have tested it on 4.1.x

Hi,

Great Mod!!!!

where can I change the text?: "A new ticket has been opened. Please get action" (Mail)
and "A new reply has been post. Please get action" (Mail) for Austrian Language

This is a great start, but there are some things that it needs in order to be more usable. I would like to see it more in line with osTicket.

• There needs to be a way to assign a ticket to a person. This should work off of the user list that is already in vBulletin.
• There needs to be a way to view which tickets are assigned to you.
• There needs to be a way to reassign the ticket to a different department/product.
• There needs to be a way to send a tech a private message as well as the email.
• The department/products should have the ability to say "this department is handled by X" and have it instantly assigned to X (a technician).
• Delete ticket should only be available based on the usergroup.

You can change the text by going to admincp->Languages & Phrases->phrase manager->

Then choose within this Phrase Type: microsupport and all the phrases are there for you to change.


These things will be added but its going to take time as i have other mods to sort out as well.


I have just added within the new files the ability to add a forum block its all done for you, just import the new product.xml file and it will install the forum side block for you.

It is working now as should.

Some suggestions /issues:

1. - The version number is not changed in ACP plugin manager (still 4.6.3.)
2. - The 'Live Support' window should be somehow made to be integrated as with the same colors as per the style used...
3. - There are too many (in my opinion) Login necesary to start a chat. I belive that could be directly connected if the users belongs to the specific group!

1. - The version number is not changed in ACP plugin manager (still 4.6.3.)

Looking into this as it should have updated.

2. - The 'Live Support' window should be somehow made to be integrated as with the same colors as per the style used...

Am working on a new version that will be able to import the users style but may take some time to sort out.

3. - There are too many (in my opinion) Login necesary to start a chat. I belive that could be directly connected if the users belongs to the specific group!

There are only 2 logins one for the forums and one for the live support system other than that you dont need to login to the help desk for any thing else.

Have sorted out the product.xml file should install fine now and update version.

how to remove word for HELPDESK AT NAVBAR for my forum
cutimalaysia.my

Login to admincp goto Languages & Phrases -> Phrase manager
then in the Phrase Type: find microsupport all the phrases are there.