Thank you for your bug report, but as for the suggestions I've to say the same as a previous post. This is the way that ticketing is working. Nobody can edit/delete something if you really want to have a reable and trusted support. All posts/replies must remain untouched to avoid arguments like ..."I didn't said it... I said that".
That's why (and only in support script as I know), instead of "Delete", there is "Close" option.

Maria

Ok, thank you for this reply, Maria. ;)

The only that I forgotten to add, is that a technician to be able to change Department/Product. I'll add it with some extra features that I've in mind (eg predefinied replies), but only for members like you. You know what I mean.

Maria

When I close a ticket with a comment I end up with an 500 internal server error, what could that be, I see no clue on my screen.

Does anyone know how the priority in the permissions is suppose to look, or be set? do we put 1,2,3,4,5 in there? Can we only use 1 or 4 or do we put all levels in there????

I have a problem...I think the functions.php just broke my board..I have blank everything..

Unlike other mods that let members assign a priority (99% of them assign "Emergency") and loose the sense of this feature, I moved the prioriy to usergroups. So, let's say that you've a paid subscription. It's logic to assign to that usergroup, Level1, which means that their tickets will appear always on the top. On the same meaning you can assign tickets from Moderators Level 2, tickets from register member Level3 or Level 4 ect.

As a single word you'll assign 1 number in range 1-5

Maria

That's impossible. Have you got any error message?

not a sausage..i'm not saying it's the mod at the moment just that everything went blank once added..And we are struggling to get a back up on..

Not when we back up before we install...

Marked as installed but will really install it in a couple of days.
I was waiting for something like this.:)