I think you have mis-understood.

You can make tickets either Public or Private.

Smiry Kin's wanted to remove the option to make tickets Public or Private.

Thanks, Paul.

does this new version have the ability to direct tickets to different sub forums?

Aka tickets submitted to the games department go to the games department staff forum and tickets submitted to the forum department go to the forums mods staff forum.

point being forum mods should not see game issues as their might be private information supplied thus causing legal issues?

I see sorry I was confused. :D

im having problems , when you go to create a new support ticket it doesnt matter what you put in the title all it says when you go to post the ticket is:

vBulletin Message
Please go back and enter a valid title.

any idea's? im using vn3.7.0

Hey I have a quick question.

I have updated to the gold release and I am getting the following error:

Parse error: parse error, unexpected T-String in <blah blah> /forum/admincp/plugin.php(1977) : eval()'d code.

It also says: (Powered By HelpCenter Version 1.0 Release Candidate 1) at the bottom of my Gold release install. Any ideas?

I did a fresh install. I deleted all old .PHP files and uninstalled the product and tried to do a clean install but no go.

I also had a quick question about the noticfication feature. Is there a way to let admins know there is a Help Desk ticket like there was in previous releases?

Thank you so much in advance! I really appreciate it!

-Dave

hello!

had same problem after upgrade and same error message in my admin cp !


reg

macc

We will fix these in the next update which will come very soon.

Thabk you for letting us know.

if you interrest Help Center Statistics modification for HelpCenter go here
http://www.paulsonny.com/forum/showthread.php?t=69 it's created from me

Installed perfectly, I haven't tested it out yet but doubt there will be any problems. Thanks for providing this to the vB community, it's a much needed utility that really should come standard with vB.

Fixed. Download and Install new Package.

1.This has been fixed, was due to incorrect SQL syntax.
2.Also fixed, so you can download a new Package and install.
3.It didnt quite work before, and with the new notification system thats going to be in the Pro Version there wont be a notification system in Lite.
See above.

Thanks, Paul.