Good Lord people! You all do realize this is your open platform to look good for customer service. Ignore the idiots already. Let the flaming go. This thread is getting eat up with it.

Can anyone tell me, what the big difference to the vBulletin Project Tools is?

I really can't see the special point. Sorry for that. :o

Because the Project Tools isn't a support ticket system. That aren't its intentions.

Yes, but we can use it as one, can't we?

I wouldn't of thought so -- it's not designed to do that.

It all boils down to support. Project tools is not going to support it's product as a support ticket system.

HelpCenter will be supported and catered as a support ticket system.

It makes all the difference in the world.

there away to make all tickets private?

At the minute no.

In RC2 I am planning to add a queries page which will allow you to execute varies queries, such as making all tickets private. Others will include all tickets closed. All tickets open.

Thanks, Paul.

not even away to remove the "Public,Private" option?

I'm afraid im not removing the option to remove the Public/Private option as this was already a request.

Another way round it would to be disable the view of Public Tickets and then it wouldn't really matter.

Thanks, Paul.