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-   vBulletin 3.0 Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=33)
-   -   HelpDesk v1.63 (https://vborg.vbsupport.ru/showthread.php?t=77155)

PcGamer 04-15-2005 02:50 PM
Thanks WhSox21... the PM problem is now fixed with your latest version. :squareeyed:

boeserwolf 04-15-2005 03:54 PM
Hi

I have a few questions because I am not sure if this is a bug or a feature.

What I want:

If one of my Users posts a Ticket in Ticket System, I want that only the Admin (Super-Mod) and the poster can see the ticket.

I don´t want other members to be able to see the ticket or post an answer.

How can this be realised?

yours

Markus

mfowler70 04-15-2005 05:13 PM
Hmm, I just installed v1.62, logged into my test account, submitted a ticket, logged out and back in as admin, replied to the ticket, and have not received a PM for either account.

WhSox21 04-15-2005 05:49 PM
I just did a clean install and simulated what you said above. It worked fine. Anyone else have this problem?

jugo 04-15-2005 06:03 PM
Is there a way to assign a ticket to a specified person. We would like to be able to do this so that tickets don't sit unassigned and responsibility for the ticket is immediately allocated.

WhSox21 04-15-2005 06:06 PM
Users can take ownership. Or you can modify the database to do this when a ticket is submitted.

TopeeGuy 04-15-2005 06:06 PM
Quote:
Originally Posted by WhSox21
That's how it's suppose to work. Anyone in the usergroups that have access to the department where the ticket was submitted.
On every reply? Isn't that a little overkill? E.g. say a forum has 10 moderators, and a member places a ticket... then moderator number 7 replies to the ticket, 10 PMs are sent out telling every moderator that moderator 7 has replied to a ticket? Is there really a need?

Ideally, I think it should run like this:

-Member places a ticket.
-Member receives a PM saying his issue will be dealt with shortly.
-All Admins/mods who are assigned to that department receive a PM saying a new ticket has been placed.
-Moderator 7 (of 10) replies to the ticket.
-Member receives a PM notifying him a reply has been made.
-Member replies.
-Moderator 7 receives a PM telling him Member has replied (no other Mod recieves a PM).
-Moderator 9 replies now to the same ticket.
-Member receives a PM notifying him a reply has been made.
-Moderators 7 and 9 (or if that cannot be done, at least just 9) receives a PM notifying an update has been made (no other Mod recieves a PM).

Etc.

What do you think?

mfowler70 04-15-2005 06:17 PM
Quote:
Originally Posted by WhSox21
I just did a clean install and simulated what you said above. It worked fine. Anyone else have this problem?
I did get the PM. The problem was I was looking for the email notification that I have received a new private message. Also, the popup doesn't appear when browsing the forums and a PM comes in. Are those two notification methods in the works?

Another problem. I created a ticket with another account, logged back in as admin, claimed the ticket and other members of the usergroup are still able to reply to the ticket. Is that intentional? If so, then it will become confusing quckly as more PM's come in and you have no idea of the current status of the ticket. Once a ticket is claimed, only that member should be getting PM's along with the person who submitted it.

Also, would it be possible to have the ticket title, sender's username, and current status of the ticket show up in the PM you receive?

Lizard King 04-15-2005 08:03 PM
When I was trying to update I got the following error. I was upgrading from 1.55

Code:
Database error in vBulletin 3.0.7:

Invalid SQL: INSERT INTO phrase (phraseid, languageid, varname, text, phrasetypeid) VALUES (NULL, '0', 'helpdesk_auto_response', '$vboptions[bbtitle] Auto Response', '4000')
mysql error: Duplicate entry 'helpdesk_auto_response-0-4000' for key 2

mysql error number: 1062

Date: Friday 15th of April 2005 05:02:40 PM
Script: http://forum.ayyas.com/admincp/helpd...upgrade&step=2
Referer:
Username: Lizard King
IP Address: ******
After this I uninstalled and re-installed without any problem. You may need to check with the upgrade problem.

Lizard King 04-15-2005 08:19 PM
Right now when I try to create a new ticket I get the following error

Code:
Database error in vBulletin 3.0.7:

Invalid SQL: SELECT DISTINCT userid FROM user AS user, ticket AS ticket LEFT JOIN ticketdepartment AS ticketdepartment ON (ticketdepartment.departmentid = ticket.departmentid) WHERE ( FIND_IN_SET(, membergroupids) OR usergroupid = ) AND (userid = 4 OR ticket.postuserid = 4)
mysql error: You have an error in your SQL syntax.  Check the manual that corresponds to your MySQL server version for the right syntax to use near ' membergroupids) OR usergroupid = ) AND (userid = 4 OR ticket.p

mysql error number: 1064

Date: Friday 15th of April 2005 05:15:06 PM
Script: http://forum.ayyas.com/helpdesk.php?do=ticket&tid=1
Referer: http://forum.ayyas.com/helpdesk.php?do=newticket
Username: Lizard King
IP Address: ******


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