^ In the "HelpCenter Permissions" category I set all moderators permissions to "yes" but they still can't view it. :confused:

I'm not looking to get into any arguments over this so this will be my final reply on the matter.

At the end of the day, alot and I mean alot of effort goes into these types of modifications both coding and support.

We are not pulling the plug on anything, where have you got this assumption from? We have been honest and clear from the start as to what our intentions will be.

We are not requiring anyone to pay for this modification, it is based basically upon choice, you either want to, or you dont, and can you please provide me with a link to a post/comment where I have begged for people to PAY?

Some of the features in the pro version of HelpCenter you might/might not find in other support ticket systems. To be honest I dont care what features others have, this is mine and Jase2's modification and we will put into it what we think it needs, as we already have put alot of the suggestions people have mentioned, more than we should have!

AND finally, I dont appreciate you accusing me of deception and trying to deceive people, like I have said above, myself and Jase2 have been clear from the start about what our intentions are.

You have to give moderators the permission to manage all tickets, are you having problems with other usergroups and their permissions?

Sorry I have not been in touch sooner, I have just started work on MyCart and got really carried away and totally forgot about the PM I received. I will be home in around an hour and will have a look.

My apologises and thanks, Paul.

Sorry, I just had to comment on this. FYI, the lite version is so users could get a feel of what the basics of HelpCenter is about. In the paid version, there is going to be even more features, with the same great support!

Really, have we begged users to pay? I don't think so. Get your act right before you start jumping to conclusions. vBulletin had a lite version... hmmm, but you still paid for vBulletin paid ? Yes!

I don't mind answering questions, but when someone doesn't think before they ask or accuse, then I really cannot be bothered with them. Good bye!

As much as I would love to be a coder, its never going to happen. Some people have it and others dont.

I can tell that a lot of time and effort has gone into this mod and the support offered is second to none.

Im more then happy to pay for the premium version when it comes out. If it keeps Paul and Jase rolling out top quality mods like this then that cant be a bad thing.

Ive been after a support mod for a long time, and had to settle on a php script that looks clumsy and takes members away from the forum. Having eveything in one place like this mod does is great.

Plus, you dont have to buy the premium product, all the features you need for a basich help desk are included in the lite version.

Sorry to jump in on an argument thats nothing to do with me, it just winds me up when people complain about having to buy a full version. I own a car, however I dont expect Fiat to do the services and supply all the extras for free.

thanks for your reply

i understand now

bec i make the ticket via username

and enter as guest and see my ticket

so if there r many users have the same ip (shared internet)

so they will see ticket of each other

and no privacy

so please can you change this

and make it via username only not by ip

Some suggestions for future releases, if not already implemented or mentioned:

1) A pull-down textbox on the ticket response screeen with "Close this ticket" (and other variables) so that the ticket can be closed upon responding.

2) reCAPTCHA field for certain usergroups (unregistered, awaiting email confirmation, etc) when submitting a ticket. Deters spam, obviously.

3) Perhaps some aesthetic designs or graphics. Not essential, but might make things look spiffy.

This is a very good and professional mod. Thanks for all the hard work I know you put into it.

Well said, I couldnt of put it better myself!

Thanks for your comments, much appreciated.

I agree this is an error, I will fix for RC2.

1) You can already close a ticket from the Ticket Options menu with the correct Usergroup Settings.

2) This has already been suggested and Jase is implementing into the paid version.

3) Can you please confirm what you mean? Graphics for where?

Thanks, Paul.

Just to say thanks once again Paul for sorting that problem out for me. Ive finally been able to get rid of that horrid support system I was previously using and put this one live on the forum :)

Ive had problems with a few mods in the past, some free and some paid and the support didnt come close to what you have offered. Thank you once again :)

Ive also got a couple of suggestions for maybe a furture version. When you have it set to create a thread when a ticket has been created, maybe have a link in that thread that will take you straight to the ticket in question.

The other suggestion relates to unregistered members creating tickets. Im presuming one of the main reasons they will create a ticket is because:

1. They are having problems registering or
2. They have been banned.

Maybe an option for them to enter an email address rather then basing it on their ip. They can then either log into the help center using their email address or have the reply emailed to their email account.

Keep up the good work guys.

Dave

I kind of feel like now that I am on the team, I need to say something here.

1. Support - You talk about these free mods. What would you do if the mod is not supported. I use Joomla on my site and I have yet to find a mod like this that is supported. And if I did find one, it probably isn't as supported as much as our mods. I am personally not a regular coder on this mod, but I am a member of the Development team. I even chime in and answer questions and such. That alone shows that we do offer top notch support. And when we release MyCart, We will show that mod just as much support.

2. Integration - You talk about bridges. There are some bridges out there. Joomla has one, but for most people, it takes hiring someone to get it installed. Even then you have to worry about that mod being supported. If it is not supported then there is a good chance that there are bugs and holes in it. You also have to think about upgrades. If you use Joomla, then you know that 1.0 is a bit different then 1.5. Most of the mods that work on 1.0, don't work on 1.5 and even some of them that do work, are screwed up. Again, I use Joomla, and personally, if I had the time to go through and import that database into vbadvanced and vbulletin, I would. Joomla is sloppy in my opinion, and most of the mods made for it are sloppy as well. Now wouldn't you rather have a mod that is so easy to install and set up, that you do not need to hire someone to do it for you. Even then, if you do need help, we have great support. Also on a smaller note, if you install a whole cms then you have to worry about styling. If you get our mod, then the styling is already done for you. No need to look into getting a skin for the cms you only got because you needed a support ticket system.
Another thing to look at it users. If you get a cms for the support system and you dont want to hire someone to bridge it with vB, then you have to worry about two sets of user tables. Because personally, I don't like spam, and if you don't require registration, then you will probably get alot of unneeded tickets. Our mod uses the already established vBulletin user table.

So if you look at this, If a complete noob, that knows nothing about skinning, or doing anything with any system other then vbulletin, comes here and needs a Support Ticket system or a shopping cart, then its probably going to be cheaper to just buy our mod.

On a last note, because I can't think of anything else to say really, All this will go for MyCart also.

No one is implying that you are being forced to pay, but I think we're disappointed that a modification with such potential is this has features reserved for those who pay.

Take ibPro Arcade, for example - no paid version. I guess it could be argued that the support takes time, but money won't buy time, and there is the option to leave a hack unsupported, as well as a donation option, which I know is used.