check ur usergroups

Hello,

Where can i change the Departments ??

This is your opinion, and your first post. Others may not want a full CMS system and just a support ticket system.

I'm glad you like it. Thanks for your comments.

When you say they can see all tickets, what do you mean?

You need to set the Usergroup Permissions for HelpCenter.

This can be done via the AdminCP under Department Management.

Thanks, Paul.

i check Unregistered / Not Logged In usergroup

and set all help center permission to no

and the same thing

Guests are able to see there own tickets (based on their IP Address).

Thanks, Paul.

It might be my first post however if you have seen how long I've been registered for and the fact I'm still a paying customer for VB so my opinion on this still counts right? no matter how many posts someone makes right?...

And the fact i asked some important questions there mate which I'm sure others like to know the answers to if they going to choose a payed mod over a free one...

So lets try this again shale we?

What makes yours different from any other FREE ticket system out there that might have better features?


Bottom line is here you start off something given away for free that's fair enough but then later down the track you pull the plug basically begging for ppl to PAY for something extra that they might want which by all accounts would be a normal feature in any Ticket system how have totally missed the plot here?... Don't you think this a bit hash?.... I know I'm finding it hard to swallow this deception.

Regards

Cheyne

How can moderators reply to posts in the help center since they dont have access to the admin cp?

You should be able to set up permissions if I'm not mistaken for the mods able to have access to the ticket system :)

Hi Paul,

I know youve probably been busy, just wanted to see if youve had a moment to log in and check.

Thanks

Dave

Give them permission to see them and they should be able to view the tickets through the HV menu.