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vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   vBulletin 3.0 Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=33)
-   -   HelpDesk v1.63 (https://vborg.vbsupport.ru/showthread.php?t=77155)

Challenge 03-05-2005 01:56 PM
Why can't i set the permissions to each usergroup. I've tried usergroups > Edit usergroup, and nothing's there!

WhSox21 03-05-2005 01:57 PM
Quote:
Originally Posted by Challenge
Why can't i set the permissions to each usergroup. I've tried usergroups > Edit usergroup, and nothing's there!
Because that's not added. The guy that posted that was wrong about that feature being added... Wait until the next release at some point today! ;)

Challenge 03-05-2005 02:08 PM
Okay thanks ;)
I get a big heartbeat of nervosity every time i install a hack, so i was afraid i had to "rehack" it again :D

ESADCG 03-05-2005 03:14 PM
Would be nice to offer a drop down menu populated with pre-definable cats for ticket submitters to choose from. This would be editable by the admins.

So that they could choose, Internet, Windows, Software, etc. I am looking to use this on an intranet. Don't need it so much for vb itself.

WhSox21 03-05-2005 03:15 PM
Quote:
Originally Posted by ESADCG
Would be nice to offer a drop down menu populated with pre-definable cats for ticket submitters to choose from. This would be editable by the admins.

So that they could choose, Internet, Windows, Software, etc. I am looking to use this on an intranet. Don't need it so much for vb itself.
Read the past replies... This is all being releaed today shortly... I'm just working out a few bugs now and then I need to update the install script and I'll be releasing it! :)

WhSox21 03-05-2005 05:52 PM
Version 1.50 has been released. I'll list the features below in a little bit.

Please note that when using the helpdesk, you MUST create a department before it will work properly.

WhSox21 03-05-2005 06:05 PM
Oh I forgot to mention before... STILL NO FILE EDITS! :lick:

jugo 03-05-2005 06:09 PM
OH MY GOD!!!

I feel very guilty because I installed the VBMA because it had some of the features I needed in the ticket system.

But now I am kicking myself in the ass and reinstaling YOUR Hack Instead. Sorry for ever doubting you. This is by far the most USEFUL vB Ticket System to date!!!

WhSox21 03-05-2005 06:13 PM
Wow.. If you downloaded 1.50 before this post redownload... I left out one of the most important parts of the hack... If you've already installed it's just a template edit so do this:

Find:
Code:
                <!-- / subject field -->
Add Under:
Code:
                <!-- department -->
                <tr>
                        <td class="smallfont" align="left">$vbphrase[department]:</td>
                </tr>
                <tr>
                        <td align="left">
                                <select name="departmentid">
                                        $departmentselect
                                </select>
                        </td>
                </tr>
                <!-- / department -->
Sorry about that guys. If you don't want to do this you can upload the install script and just click on the link that says install templates and it will update the template for you!

Challenge 03-05-2005 06:22 PM
Hehe, was about to go mad, couldnt find out where the tickets did go :D
But now it works, thanks a lot!
Best hack ever!

WhSox21 03-05-2005 06:23 PM
A few new screen shots uploaded... I still need to do a few more but I need to write out the feature list to let everyone know how much this hack has now! ;)

Challenge 03-05-2005 06:52 PM
How do i make to that users cant see others tickets?

WhSox21 03-05-2005 06:55 PM
Quote:
Originally Posted by Challenge
How do i make to that users cant see others tickets?
Not sure what you mean exactly. After setting the usergroup settings everything should be alright. Only usergroups that "Can ____ Any Ticket" will be able to see most of the tickets. Then you must set the usergroups who can edit the departments seperated by commas.

Every regular user can only see their own tickets.

Scutter 03-05-2005 07:01 PM
great hack, just what I needed.

1 little bug found, set in the Admin CP to PM confirmation, but it sends an e-mail instead.

WhSox21 03-05-2005 07:12 PM
Quote:
Originally Posted by Scutter
great hack, just what I needed.

1 little bug found, set in the Admin CP to PM confirmation, but it sends an e-mail instead.
I update the zip file and the version number to 1.51. I didn't think to test when I added in the feature if users don't have PM capabilities it sends an email instead. :surprised: Anyways it was a stupid mistake and is now fixed.

v1.51 Upgrade from v1.50:
You just have to overwrite your helpdesk.php file.

MissKalunji 03-05-2005 07:14 PM
THANK YOUUUUUUUUUUUU
i been waiting so long to have it for vb 3xx
wicked works perfectly if you need a site as example

http://www.dancehallareaz.com/forum/helpdesk.php

:nervous:

WhSox21 03-05-2005 07:16 PM
Quote:
Originally Posted by MissKalunji
THANK YOUUUUUUUUUUUU
i been waiting so long to have it for vb 3xx
wicked works perfectly if you need a site as example

http://www.dancehallareaz.com/forum/helpdesk.php

:nervous:
You must be registered for this version! ;)

Challenge 03-05-2005 07:24 PM
Found out... thanks ;)
(thought the department usergroups was the usergroups eho was able to use it... Dumb me :D)

MissKalunji 03-05-2005 07:32 PM
Quote:
Originally Posted by WhSox21
You must be registered for this version! ;)

im lost :nervous: :o

WhSox21 03-05-2005 07:34 PM
Quote:
Originally Posted by MissKalunji
im lost :nervous: :o
People can't check out the helpdesk on your site because it requires registration! :lick:

MissKalunji 03-05-2005 07:48 PM
Quote:
Originally Posted by WhSox21
People can't check out the helpdesk on your site because it requires registration! :lick:
oh mah bad
that means
unregistered cant use it?

WhSox21 03-05-2005 07:50 PM
Quote:
Originally Posted by MissKalunji
changing now...
You can't change that unless you edit the file. This version of the helpdesk requires registration. That's why you don't see the unregistered usergroup in the usergroup settings section! ;)

MissKalunji 03-05-2005 07:51 PM
Quote:
Originally Posted by WhSox21
You can't change that unless you edit the file. This version of the helpdesk requires registration. That's why you don't see the unregistered usergroup in the usergroup settings section! ;)
oh oops

[high]* MissKalunji feels dumb :nervous:[/high]

MissKalunji 03-05-2005 07:53 PM
Quote:
Originally Posted by WhSox21
Not sure what you mean exactly. After setting the usergroup settings everything should be alright. Only usergroups that "Can ____ Any Ticket" will be able to see most of the tickets. Then you must set the usergroups who can edit the departments seperated by commas.

Every regular user can only see their own tickets.
so about hte departement what the usergroup for?

WhSox21 03-05-2005 08:11 PM
Quote:
Originally Posted by MissKalunji
so about hte departement what the usergroup for?
The department usergroup gives those usergroups access to the tickets in the department. The usergroup settings is where you can limit the usergroups abilities.

MissKalunji 03-05-2005 08:27 PM
Quote:
Originally Posted by WhSox21
The department usergroup gives those usergroups access to the tickets in the department. The usergroup settings is where you can limit the usergroups abilities.

Thank you so much!!!!!!!!!!!!!

T3MEDIA 03-05-2005 08:33 PM
so what is new with this baby?

ChrisBaktis 03-05-2005 08:43 PM
Im getting many database errors - if I click on my tickets, or unresolved tickets, I get a database error.

Code:
Database error in vBulletin 3.0.7:

Invalid SQL: SELECT ticketid, title, postusername, dateline, lastposter, lastupdate, department FROM ticket AS ticket JOIN ticketdepartment AS ticketdepartment ON (ticketdepartment.departmentid = ticket.departmentid) WHERE open = 1 AND ownerid = 0 AND dateline >= 1110062033 AND ticketdepartment.departmentid IN (3)
mysql error: You have an error in your SQL syntax near 'ON (ticketdepartment.departmentid = ticket.departmentid) WHERE open = 1 AND owne' at line 1

mysql error number: 1064

Date: Saturday 05th of March 2005 05:42:39 PM
Script: http://rustysoaptraders.com/forums/helpdesk.php?do=newtickets
Referer: http://rustysoaptraders.com/forums/helpdesk.php?do=departments
Username: poongamer
I was able to setup departments.

Get a database error if I go to www.mysite.com/forums/helpdesk.php

WhSox21 03-05-2005 08:51 PM
Quote:
Originally Posted by T3MEDIA
so what is new with this baby?
Departments
Usergroup Settings
PM / Email on new ticket (to ticket creator).
Master Switch
Turn off accepting new tickets.
Can see resolved tickets.

Quote:
Originally Posted by ChrisBaktis
Im getting many database errors - if I click on my tickets, or unresolved tickets, I get a database error.

I was able to setup departments.

Get a database error if I go to www.mysite.com/forums/helpdesk.php
I don't see anything wrong with that. What I would do if you don't have any tickets yet is use the install script and click the uninstall link and go through everything then go back and use the install link. This should fix everything if not let me know.

gr33tz - I got an email saying you replied with a problem. Did you fix your problem?

ChrisBaktis 03-05-2005 09:00 PM
Still getting many database errors.

Only two things work:

Setting up Departments, and New Tickets under User Control - All other links generate Database error.

Mechanical Mind 03-05-2005 09:33 PM
I have the original version 1.0.0, what do I need to do to upgrade?

(You might want to add this information to the first post)

WhSox21 03-05-2005 09:33 PM
What version MySQL are you running?

WhSox21 03-05-2005 09:34 PM
Quote:
Originally Posted by Mechanical Mind
I have the original version 1.0.0, what do I need to do to upgrade?

(You might want to add this information to the first post)
I thought I said it somewhere but all you do is run the install file and overwrite the new helpdesk.php file.

rjordan 03-05-2005 09:42 PM
Just a quick note on the installer, steps 5 and 6 of new install run together. Still functions, just cosmetic.

WhSox21 03-05-2005 09:57 PM
Quote:
Originally Posted by rjordan
Just a quick note on the installer, steps 5 and 6 of new install run together. Still functions, just cosmetic.
Not sure what you mean by that exactly?

rjordan 03-05-2005 10:24 PM
When you run helpdesk_install.php, it looks like this:

Notice steps 5 and six run together. Again, just cosmetic.

WhSox21 03-05-2005 10:26 PM
Oh ok... I'll fix it and update it with next version.

rjordan 03-05-2005 10:31 PM
I searched through all of the posts and could not find the answer to this question (I hope I did not miss it!)...

For those of us who have 30+ user groups (Unusual, maybe, but it allows me to manage user groups easier. Really!), how to we easily find the usergroup IDs that go the groups? Maybe that would be a future feature request to have the checkbox options like you have when editing a user in AdminCP...

WhSox21 03-05-2005 10:40 PM
Quote:
Originally Posted by rjordan
I searched through all of the posts and could not find the answer to this question (I hope I did not miss it!)...

For those of us who have 30+ user groups (Unusual, maybe, but it allows me to manage user groups easier. Really!), how to we easily find the usergroup IDs that go the groups? Maybe that would be a future feature request to have the checkbox options like you have when editing a user in AdminCP...
I'm not sure what exactly you're asking for?

ChrisBaktis 03-05-2005 10:42 PM
Quote:
Originally Posted by WhSox21
What version MySQL are you running?
3.23.56


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