The Support Live Chat isn't showing in the side block!

Its enabled!

I get this same error. I got it after I recently upgraded Microsupport. Is there any resolution to this yet? My version is 4.0.8 for vb.

I should have an update ready later today or tomorrow.

I know this won't be ready for the next update, but can you create a "timeout" fuction on the live chat? I've got people who are lazy and don't click logout, so they stay logged in. Its missleading for people who are wanting to use that feature that needs help.

Actually I would not want the time out. Once I am logged in and on the site, I would not want to be timed out. tell your people to stop being so lazy. :)

I have reminded them to log back in and click the log out button, so it should help. But like I said, its misleading to people if no one really is there. Or maybe not a time out, but for the administrator to "force logout" people who are not there?

Your are right this does need something that can remove members that are not there.
So we have maybe 2 options

1. a cron job that will remove everyone once every hour.
2. a function added to the live support screen that will let the admin click a name and remove them.

To remove the live support from the header of your site follow these setps.

1. login to admincp
2. Styles & Templates
3. Style Manager
4. Choose your style to change
5. open the header and microcart_header templates
6. Find
   HTML Code:

   ---

   <li>
<OBJECT classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000"
 codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=5,0,0,0"
 WIDTH=75 HEIGHT=75>
 <PARAM NAME=movie VALUE="microsupport_onoffline.swf"> <PARAM  NAME=quality VALUE=high> <PARAM NAME=bgcolor VALUE=#FFFFFF>  <EMBED src="microsupport_onoffline.swf" quality=high bgcolor=#FFFFFF  WIDTH=75 HEIGHT=75 TYPE="application/x-shockwave-flash"  PLUGINSPAGE="http://www.macromedia.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash"></EMBED>
</OBJECT>
</li>

   ---

7. Remove

Thats it and the live support thats within the header will not show.

#2 is the best option. This would make the most sense

Added this.

Thanks. I also think #2 was the better option. :-D

Installed, I see the logout this user but when I click, nothing happens. I log out, and reload and they disappear. So it works, but I was thinking of a more instantaneous removal, if possible.

Once the button to log a user out is click it does log them out right away.
This will show in the users online after 10 seconds as it takes that long before its updated.

I've been trying to get this to function but can't.

Tech signs in, client signs in, client tries to initiate tech support, client image pops up and that's it, on the tech side there's no change at all.

Its messing up my template.
i'm using completevb template: http://www.completevb.com/demovb4/forum.php?styleid=23

https://vborg.vbsupport.ru/external/2011/01/2.gif

you need to edit the header template and remove this

as this does not work in I.E

I already removed it from : microsupport_header_onoffline

anywhere else ?

yes the main header template

main header template doesn't have that code.

Then take alook within the microsupport_header_onoffline and see if its there.

Already removed it from there. its blank

Currently using this as a recruitment Q&A. Is there any way to add HTML or BBCode support to your answers, as well as change the fields that say "department" and "product" to something else, or is that a no-go?

I'm kind of new to coding, and a lot of it is self taught.

Does the latest upgrade fix my issue? Our customers can not post tickets nor can I respond to anything right now.

Have you check the usergoup options as if they are set wrong you will not be able to post any new tickets.
Also make sure you have installed this latest version as there was a problem with this in older version of this support system.

No my issue isn't fixed, actually nothing seem to have changed. I've disabled this mod for now til a new version pops up.

No it does not fix the problem. Permissions in microSupport in admincp is set to 6,7 which is administrators & moderators for admin, but nothing to show permissions for what user groups can submit tickets. However, none of us can answer a ticket nor can users post new tickets now. We are using v4.0.8 vBulletin.

We do eventually want to go to your commercial version but before I can convince the owner to invest the money, we need this working.

Users, moderators and admins get this error message when they attempt to post a ticket or reply to one:

We started getting this error as soon as we upgraded the last update you posted. I am wondering though, did you change code to make it look at user permissions or group permissions? It should be on group permissions.

If you want me to have alook for you and find out why its not working please send me admincp access and FTP login so that i can make the changes to the files if need be.

german lang needed....

See the screenshots:

So if you try it within firefox or any other system it works or not.

Great mod,but it seems to have conflicts with the spamming configuration once disabled everything works fine.Maybe that needs looking at.One problem we have is it's pulling the original default header logo for some reason, we use concepta flash logo for the header but your mod seems to be pulling the default any ideas? other than that good job...

Edit: fixed.

We've experienced a minor issue with the Live Support. When recieving a chat request from a user, you connect, but the rings will continue for up to 3 times till they stop. Then when chatting, on both ends you see a Server is Trying to Connect message, the messages go through but its quite annoying and doesn't look good. Any thoughts on how to fix?

I am having some issues with the emails being sent. Instead of going to the line, it actually write in the email body /r.

I like this mod a lot but there is definitely things that could be done to improve it and it would really be awesome.

Ophelia had some great suggestions and I agree with her that those things need to be added.

Along with what she said:
- Instead of having to enter each tech email for each category, being able to add them to each department. Maybe have a ladder: senior/junior tech etc. And then assign that whole group to one department.
- Option to list some of the FAQs under each category with "view all" or something.
- Email: maybe having a link to the support ticket in question in the email so people can click..or at the very list the title of it. This would be especially helpful for admins so they would at least know which one is being replied to.
- live support: I don't like it at all. It doesn't seem to flow with the rest of it. I think we should be able to choose the background by default and not allow users to change it. Also, we should be able to click on their username to pull up their profile during the chat. The whole live chat needs a lot of work.
- button to disable live chat all together.

I think this mod is one of the best. I would recommend you guys to send money donations. This mod works perfectly for me. You can ask and suggest for new features, but the time and energy is enormous, so be sure to donate money to the mod writer.

Hello Michael,
I think I found a bug.

I am using css-commands in the additional.css for my header-background.
Unfortunately the additional.css i not being loaded when I click on "HelpDesk". :(

Any idea?

Best regards

<a href="http://www.voltagegaming.com/forum/support.php" target="_blank">http://www.voltagegaming.com/forum/support.php</a>

Why is it the styling is all jacked up?

i have the same problem and nobody help us to fix it
http://www.pianetagay.com/forum/support.php

Im working on a fix for this at the moment and will have some new files uploaded very soon.

Sorry for the delay but have been very busy.

you have to register to see anything?..

http://www.totally-scripts.com/

yes thats right you do have to signup for my site as i dont want any unwanted people on my site adding spam and other things.
Thats why you can only see things on my site if you sign up.

<u>28th Feb 2011</u>

Fixed a problem with some styles as they were moving the headers and blocks to one side.

Upgrade for this is to just re-import the product.xml file with overwrite set to yes