The screenshoot (except the first one) are from the 3.x version. The product itself has upgraded to vb4.0.0 PL1.

Maria

Unfortunately had to uninstall this on my forum as its just about going live and I cannot have something that is not working on my forum.

Is this only happening when you reply to a ticket?

yes it is mate

Ok I will try to duplicate and find a fix since Marie is very busy with other things at the moment.

Thanks for the mod. a couple of suggestion

For guests/not logged in, the mod should ideally use a email based identifier for the user? right now it is cookie based (not sure)?

also, there should be an option to turn FAQs off (use vb's default FAQ system).

have uninstalled it until these changes are incorporated.

ndahiya

appreciate that, thanks :)

Was able to duplicate this bug. Hopefully we can find a way to fix it.

I also had to uninstall. I got database errors when I tried to add FAQs and there just seems to be too many issues at this time to have it on my live site.

Once this comes out of Beta I'll be interested. Until then it's just too many headaches.

This message hasn't any meaning of complaining for anything, neighter that I'm apologizing, but I want to make clear some things, that I thought to be self explained.

1. I know how sad is for anybody, to uninstall a module that he found usefull due to bugs. But believe me, I'm feeling also sad, as it means that I lost my attention somewhere and I brought-up a bug.
2. If you click on the word "Coder" beside my nickname, you'll see that in a duration of just 10 days since the Gold release of vB4, I've released 2 full mods, 1 addon and 6 ...toys (widgets), while other (commercial) coders have disappeared.
3. Since Oct 2006, when I released my first free mod, I've released more than 20. For all this work, I got from here just 2 donation at a total of $45. What it means? Simple that I've my own job, for which I need to take care if I want to have the money to live. And because my job is not a 9am-5pm job (I've a Travel Agency office), sometimes I need to spend more than 10 hours a day for it.
4. Coding is my hobby. I was working for my mods, even on Christmas day (to release microMEMBERS) and I met the new year's eye infront of my PC to release microAUCTIONS.
5. What I was expecting in exchange? Something very simple, something that everybody expects when is giving a gift. A simple thank you and understanding if my gift dosen't meets your expectations.
6. Don't know how you use to do in your countries, but in Greece we use to thank for the gift, and later if we find it usefull we use it, otherwise we let it at the back without to use it, but always feeling good for the person who gave us it. We don't drop it on his face, saying: "What bulshit is this...". This is humanity, this is civilazation.

I'm really sorry if this post makes some of you to feel uncomfortable, but I had to blow-out what was pressing my mind and my heart.

My warmest wishes to follow you and your beloved, for a happy, healthly and prosperous new year.

Maria Avlatzi

I did thank you for your efforts Maria, thing is because there are bugs on the hack I can't have it on a live site, I had to uninstall it, I do realise that people has a life outside this, and I run my own business as well.

Hope you have a good New Year Maria

microSUPPORT will be upgraded and released bug free FOR SURE!!!!!. Unfortunatelly it was my first attempt to vB4 that's why it has bugs, while the 3.8.x version hasn't them. vB4 is very strange. Even if a value exists, it dosen't counts it like to exist, if I don't declare it for use in the template.

Now I became much more familiar with vB. You can understand it easily by seeing microMEMBERS and mostly microAUCTIONS. You'll notice that I even found the way to "colorize" the tables something that gots me lot of time, and it dosen't exists in microSUPPORT. The only that I want is understanding from you (talking in general), that is like to learn a new programming language. So I need time and patiense. That's all. Soon, I promised it in my word, you'll find here this module 100% bug free.

Maria

Awesome Mod but I have persistent issue. When clicking "My Tickets" I recive this error.
I have tried reinstall several times and have the latest update that I have installed.

Also do you know how I can change default text color to white? The text is black and the background is dark so very hard to see...

Many thanks!!!!!

http://208.43.23.140/images/helpdesk.jpg

Maria,

First off, I want you to realize that we ALL appreciate what it is you do! Don't think because some have uninstalled that we don't like the idea or what you've done. In fact, once this goes out of Beta stage I'll most certainly be redownloading and installing it again.

As to letting it go, without feedback you have no way of knowing whether or not something needs work. I probably could have been more descriptive in what my issues were, but I got a tad lazy. I don't want you to take the wrong meaning by my post (even though I know you were talking generally and not my post specifically) and know that this is still tagged and I plan on still using this once it's done.

As I promised, I spent the whole day today, to redesign and correct everything reported as bug. I've finished 99% of it, left out for the moment, the re-open function, but I'm very tired to release it today, is better to wait till tomorrow morning.

Meanwhile, if you want, you can test the new version at:
http://www.microhellas.com/dev4/
Login: demouser / demopass
I gave technician rights, so you can test that section too.

I took care to hide in any lists products and or departments if they're not active, I changed the question field to be able to save more than 255 chars etc.

Maria

I did talked for anyone specific. Let's say like a monologue.

Thank you for your understanding
Maria

MicroHellas,

Thanks for the mod
Please, find in attachment the french translation
You can find the french topic for this mod here: http://forum.vbulletin-fr.org/modifi...oSUPPORT-4-3-0

Hello,

As I promised, I just released microSUPPORT ver.4.4.0, which I do believe that fixes all reported bugs. Using it, it's easily understandable that it has been redesigned from scratch. No more double navbar, no apperance of departments or products in lists, if you've turn them off.

Please pay attention to confirm that the directory microsupport/attachments is CMOD 777. Sometimes, this causes Internal server error, if its not and you're trying to upload attachments.

For those who want to use it just for FAQ, I've to say that they can do it, by setting up usergroup permissions (no ticket posting) and turning off the Reply info block, from microSUPPORT Options.

Thank you
Maria

Oh, just when we release the translation for the version 4.3.0 ^^.
So, we'll update it soon for the 4.4.0

As I forgot to use version nbr in phrases, to help you a bit, I added 12 phrases (last in queue) plus 7 in global phrases.

Maria

Ty for this nice mod.

When u say Maria is final, then i can help with an German Version :)

hm i have one little Problem

When i have an open Ticket so i can look @ To do
i used the Filter Funktion all then the Support System Show mw all Tickets but the Link (same Ticket name) has no id in URL so i get an SQL error.
When i use the pulldown view no problem

can u look at this ?

No problem, I use examdiff to know the difference between the 2 versions, but thanks ;)

Could you please try by using the attached file?

Maria

ahhhh !!!! works !!

Ty very Much

Deprecated: Assigning the return value of new by reference is deprecated in C:\wamp\www\forum\support.php on line 291

- I am new with vBulletin
- installed Vb 4.0.0 suite pl1
- imported the product
- can config product
- when clicking on de Helpdesk button in NavBar
- the above error message appears???

What do I wrong?

- Ashley

I like very much to try the microSUPPORT product. But I run in to an irritating error message:

Deprecated: Assigning the return value of new by reference is deprecated in C:\wamp\www\forum\support.php on line 291

I run vBulletin on a MS W2k3 server, WAMP, vB suite 4.0.0 PL1
I have changed the access rights on the directory "/attachments" (CMOD 777) to fullcontrol for everyone, but also get the same error message. Does somebody knows what goes wrong here?

- Ashley

Please have patience and don't double (actually triple) post. I don't know why your server has incompatibility, with a normal variable assigment. It's sotething that can't corrected from the code, as it's an important variable.

Maria

Maria,

Please find the french translation for your last version (4.4.1)

Olivier

Jusr to inform:

I am glad I have found a solution for the errormessage reported earlier - as said, I have initialy installed wamp 2.0i server (with HPH 5.3 included) - looking an googling I found a suggestion:
installing an wamp addon PHP2.9 the problem was solved. (download it from the wampserver site, install it and finaly select it as the running environment)

- Ashley

You're lucky that you found it, not only because you can use my mod, but to be honest when I seen that you've wamp server, I was nearly sure that you'll have general problems with PHP itsself.

Maria

Submit New Ticket custom fields can be added to the section?

Example Custom Fieds
product name =
ftp user =
ftp pass =
..... = ...

bla bla...

This is not a standard feature even in commercial scripts. That's why I kept it out to include it in a PRO version, that soon I'll have ready. Don't you think that is fair to get some money from my work? Current version, I do believe, that has 90% of the features that a normal support script needs.

Maria

Thank you Maria. I love the new version even better than the old version. Everything looks A-OK. Thank you for your dedication in this product.

I have installed this back on to test, and I am still getting an internal server error, its on when the user who submits the ticket replies, there is no attachment in the reply, and I have cmod the attachment file to 777, another thing is, I have renamed the HelpDesk to Forum Help, and it hasn't changed the name in the navbar, also the Technician link is showing for users despite 'Is Technician Team?' is set to no.

Sorry maria if its a lot, but I can only give the feedback that I am having at the moment, I like the way you have changed things around though, thanks for sharing :)

For NavBar you need to change the GLOBAL phrase microsupport_support.
For the Internal Server Error, sorry, I've do idea what can be wrong.
I'll check for the menu Technicians.

Maria

I upgraded and now I cant see any tickets, just FAQ.

Have you setup usergroup permissions? (even for Admins).

Maria

On your other version, you could change the name of the hack on the navbar by altering the name in the admincp.

As for internal server error, I have no idea either, I am not a coder so don't even know where to start, so i am sorry will have to uninstall again, I don't think I will ever be able to use otherwise excellent script if you don't know what the problem is either.

thanks for your help, I will continue using some of your other contributions :)

Yes, it was working on previous version.

All seems to be working fine, thanks :)