Lol, it seems like more and more people are creating support ticket system right after I released the preview of my vBMA....

Wondering... Is a ticket viewable only by its owner and admin, or everybody sees everybody's ticket?

Great update, does help with page load time and server strain (although its only slight) :)

Nice .. :)

Here are a few suggestions, in no real order, now that I've played with it a bit .. :)

1. Ability for user to see who has taken ownership of ticket
2. Ability for admins to see all resolved items
3. Ability to delete entries/tickets
4. PM/Mail to let people know an Admin has replied/taken ownership
5. PM/Mail to let Admin know there is a new request/reply/ticket
6. Tick box by Submit Reply to close ticket as you reply
7. Departments (I know, already requested :) )
8. Automated PM/Email to say someone will be looking into your ticket soon?

*LOL* this I like I have install this nowe and thats work to vb 3.0.7

but the zip file I download say is version 1.0 are this wright version ??

It looks like you can only see tickets you've put onto the system yourself .. (admin can see all open tickets) .. not sure if one admin can see/take control of a ticket which has been "owned" by another admin ..

Even Admin at the moment can't see closed tickets .. although the user who created the ticket can ..

have try to create ticket nowe and I cant do that go for this url
http://forum.tanakawebb.com/helpdesk.php?do=newticket

have you eny iders about this ??

Can this be linked with the post report system? Then it would really rock :)

You have to be logged in to see that page, however I'm going out on a limb to say that you haven't set the usergroup permissions to create tickets yet ;)

And howe can I do that ??