vb.org Archive
Page 4 of 11 « First 23 4 56 Last »
Show 40 post(s) from this thread on one page

vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   vBulletin 2.x Full Releases (https://vborg.vbsupport.ru/forumdisplay.php?f=4)
-   -   vBHelp Desk (https://vborg.vbsupport.ru/showthread.php?t=48469)

kalin_AR 02-05-2003 11:08 AM
Hi

This hack looks good but I have a question.

I want to set up a user group for each of my customers. Each user group has its own set of private forums.

I would like each user group to be able to creat a ticket only in their forums and not in a public area or someone elses forum.

This was each customer can only see the tisckets relating to them.

Another question.

I would like to be able to allocate one OR more support people to each ticket to make them responsible for the life of that ticket.

And then of course to be able to view by support person the tickets assigned to them and their status.

And then to report by tickets by customer and support person by status too.

Of course it may be easier to pull a report from the database but howfar will your hack go?

Do you want to take it as far as I've listed and how much do I need to pay you to get it this far?

Sorry but I dont have time to beat about the bush here.

Thanks

Kalin

alkatraz 02-06-2003 01:38 AM
Great!!!

rrnolan 02-06-2003 12:51 PM
In the instructions it says to:

goto the option page and find the help desk settings section
now type the number we called x earlier in this box and hit submit.

I dont see any place to set this? I looked in Vbulliten Options and I looked on the left menu I dont see any help desk setting section. Can someone help me with this. I running version 1.1

rrnolan 02-06-2003 01:19 PM
for some reason the last two lines of the sql query were wrong

wajones 02-06-2003 02:46 PM
zajako

Thanks for the hack, I haven't tryed it yet but it may be just what I need with a few little enhancements to manage some of my headaches at vbportal.com, I'll let you know how it goes.

N9ne 02-06-2003 06:40 PM
Have the hardcoded font tags been fixed? Are there hardcoded colours in this hack? Have you made full use of vBs replacement feature?

GoTTi 02-07-2003 12:52 AM
found a error in the instructions:

PHP Code:
admin/index.php

Find:
makenavselect("Options","<hr>");

Add Below:
makenavoption("Open List","adminhelpdesk.php?action=tickets&action2=open","|");
makenavoption("Closed List","adminhelpdesk.php?action=tickets&action2=closed");
makenavselect("Help Desk Tickets'");
makenavoption("Add","adminhelpdesk.php?action=cat&action2=add","|");
makenavoption("Modify","adminhelpdesk.php?action=cat&action2=list");
makenavselect("Help Desk Catagories");
makenavoption("Add","adminhelpdesk.php?action=status&action2=add","|");
makenavoption("Modify","adminhelpdesk.php?action=status&action2=list");
makenavselect("Help Desk Status'");
makenavoption("Add","adminhelpdesk.php?action=priority&action2=add","|");
makenavoption("Modify","adminhelpdesk.php?action=priority&action2=list");
makenavselect("Help Desk Priorities'"); 
first 2 lines should be:

makenavoption("Open List","adminhelpdesk.php?action=ticket&action2=ope n","|");
makenavoption("Closed List","adminhelpdesk.php?action=ticket&action2=clo sed");

not

makenavoption("Open List","adminhelpdesk.php?action=tickets&action2=op en","|");
makenavoption("Closed List","adminhelpdesk.php?action=tickets&action2=cl osed");

ticket(S) is causing a wrong read error. S needs to be removed.

GoTTi 02-07-2003 01:00 AM
also, in the helpdesk template:

PHP Code:
    <a href="helpdesk.php">HelpDesk Main</a> | <a href="newticket.php">New Ticket</a> | <a href="http://www.tfogame.com/main/member.php?&action=logout">Log Out</a> 
http://www.tfogame.com/main/ needs to be erased for users to logout from that page.

lalo landa 02-12-2003 04:58 AM
ALSO In your adminhelpdesk.php

change
<td><div align=\"center\"><a href=\"../members.php?action=

to
<td><div align=\"center\"><a href=\"../member.php?action=

vortech 02-12-2003 03:45 PM
Is there any way to do email to ticket in this hack. If so it would be a GREAT system then.


All times are GMT. The time now is 04:58 AM.
Page 4 of 11 « First 23 4 56 Last »
Show 40 post(s) from this thread on one page

Powered by vBulletin® Version 3.8.12 by vBS
Copyright ©2000 - 2025, vBulletin Solutions Inc.

X vBulletin 3.8.12 by vBS Debug Information
  • Page Generation 0.01167 seconds
  • Memory Usage 1,748KB
  • Queries Executed 10 (?)
More Information
Template Usage:
  • (1)ad_footer_end
  • (1)ad_footer_start
  • (1)ad_header_end
  • (1)ad_header_logo
  • (1)ad_navbar_below
  • (2)bbcode_php_printable
  • (1)footer
  • (1)gobutton
  • (1)header
  • (1)headinclude
  • (6)option
  • (1)pagenav
  • (1)pagenav_curpage
  • (4)pagenav_pagelink
  • (1)post_thanks_navbar_search
  • (1)printthread
  • (10)printthreadbit
  • (1)spacer_close
  • (1)spacer_open 
Phrase Groups Available:
  • global
  • postbit
  • showthread
Included Files:
  • ./printthread.php
  • ./global.php
  • ./includes/init.php
  • ./includes/class_core.php
  • ./includes/config.php
  • ./includes/functions.php
  • ./includes/class_hook.php
  • ./includes/modsystem_functions.php
  • ./includes/class_bbcode_alt.php
  • ./includes/class_bbcode.php
  • ./includes/functions_bigthree.php 
Hooks Called:
  • init_startup
  • init_startup_session_setup_start
  • init_startup_session_setup_complete
  • cache_permissions
  • fetch_threadinfo_query
  • fetch_threadinfo
  • fetch_foruminfo
  • style_fetch
  • cache_templates
  • global_start
  • parse_templates
  • global_setup_complete
  • printthread_start
  • pagenav_page
  • pagenav_complete
  • bbcode_fetch_tags
  • bbcode_create
  • bbcode_parse_start
  • bbcode_parse_complete_precache
  • bbcode_parse_complete
  • printthread_post
  • printthread_complete