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vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   Modification Graveyard (https://vborg.vbsupport.ru/forumdisplay.php?f=224)
-   -   Major Additions - microSUPPORT (Ticketing & F.A.Q) (https://vborg.vbsupport.ru/showthread.php?t=213180)

Sofia 05-11-2009 05:56 AM
Just a strange thing, Maria :

When a member add a new ticket, he can add (of course) a description in the ticket. But after, when a technician replies to the ticket, the original description (added by the member) disappears and the original description is replaced by the technician response.

Is it normal?

MaryTheG(r)eek 05-11-2009 06:09 AM
Quote:
Originally Posted by Sofia (Post 1808424)
Just a strange thing, Maria :

When a member add a new ticket, he can add (of course) a description in the ticket. But after, when a technician replies to the ticket, the original description (added by the member) disappears and the original description is replaced by the technician response.

Is it normal?
Of course is NOT normal:confused: But it's so starnge too, as there is no any logic way to do something like this, just because original ticket (text) goes to different table (microsupport_tickets), while all replies are storing to microsupport_ticket_replies.

Give me some time to check it, maybe I did code overwrite in my last release yesterday. But as I can see in the screenshoots above, the texts are different on all posts. Maybe have you confused from the listing? At the top appears the original ticket and below you can see a listing of all replies. At the end is the editor to add reply. Can you see them?

Maria

Sofia 05-11-2009 06:19 AM
Yes, see the attachment in my post.

The lats reply is "ouuuuusdssdfdsfdsffsd" and now, description is "ouuuuusdssdfdsfdsffsd".

MaryTheG(r)eek 05-11-2009 06:47 AM
Quote:
Originally Posted by Sofia (Post 1808431)
Yes, see the attachment in my post.

The lats reply is "ouuuuusdssdfdsfdsffsd" and now, description is "ouuuuusdssdfdsfdsffsd".

As I thought... It doesn't actually replaces the data but rather is SHOWING wrong data. I'll fix it within an hour.

Thank you for posting it:)

Maria

MaryTheG(r)eek 05-11-2009 07:29 AM
This is a Bug fix release


1.- Version 1.2.0 Bug fixes
  • In ticket view the data of original post were wrong. Fixed.
  • When a ticket was closed View and Close appeared in the select list. Fixed. Now shows only Open for reopening it.
2.- Upgrade from 1.1.0 to 1.2.0
  • Upload file support.php
  • Import product-microsupport.xml checking to overwrite.

tlwwolfseye 05-11-2009 07:46 AM
Quote:
Originally Posted by MicroHellas (Post 1808442)
This is a Bug fix release


1.- Version 1.2.0 Bug fixes
  • In ticket view the data of original post were wrong. Fixed.
  • When a ticket was closed View and Close appeared in the select list. Fixed. Now shows only Open for reopening it.
2.- Upgrade from 1.1.0 to 1.2.0
  • Upload file support.php
  • Import product-microsupport.xml checking to overwrite.
Didnt you say you add a DELETE function for tickets ? Please. ;) Thanks in advance.

MaryTheG(r)eek 05-11-2009 07:50 AM
Quote:
Originally Posted by tlwwolfseye (Post 1808444)
Didnt you say you add a DELETE function for tickets ? Please. ;) Thanks in advance.
Bug fixes have priority over new features.;)

Sofia 05-11-2009 07:50 AM
Thanks a lot, Maria. Works perfectly now.
Very good mod ;)

tlwwolfseye 05-11-2009 07:56 AM
Ok, thanks. ;) Let me know in case you have that "Feature" added. Until then I install the old HelpDesk Mod.

Sofia 05-11-2009 01:48 PM
Bug reported : The title of a ticket doesn't show in the navbar (when you view a ticket).

Suggestion :
We can't edit ticket content and title.
We can't delete tickets.
We can't edit technician replies
We can't delete technician replies
And every technician should be able to make them


All times are GMT. The time now is 07:11 AM.
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