vb.org Archive - sup with the attitude we get from staff here?

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- - sup with the attitude we get from staff here? (https://vborg.vbsupport.ru/showthread.php?t=102049)

Quote:

Originally Posted by Chris M

Hence why amy stated that people need to learn to use the Search feature :)

It's a powerful tool and we get duplicate threads because people either don't take the time to search for themselves, or they simply don't understand HOW to use the search...

Chris

Yes but old threads get outdated...Example, an old thread about where to find arcade games may reflect links that are no longer valid..... In this field/hobby/ect, time moves very very quickly. There is always a new community or source available....

In example: vbulletinservices.com

Three weeks ago it didnt exist which effected how certain answers where given. Maybe now if someone ask where is a site they can discuss paid hacks for vb, someone will direct them to vbulletinservices.com.......

As the admin of above stated site, I would think you would be able to understand what I am referring to now.

Quote:

Originally Posted by GoTTi

well, on the several boards i admin, we get multiple questions all the time and i have staff point those questions to the right areas...but everyone is different in how things are handled.

even from the response, i'll still support the site and the mods and mod creators here. i was just courious if there was a time when everyone was gunna take this step to goto the new version. also i wanted to know how it was done on a site like this...making the users database link up with vb.com to verify license's and everything. that isnt something released here is it?

We have numerous custom modifications to vBulletin.org, most prominent and important of which is the licencing system...

Another thing, is the Hack Database - We don't really want to upgrade without it, as we promised it would all change with 3.5...

If we upgrade to 3.5 then don't add the Database until it is complete we will get more hassle of "You promised us x,y,z" than taking our time and getting it done :)

Chris

Quote:

Originally Posted by Chris M

Couldnt you just smite them with your Satan powers?

Quote:

Originally Posted by amykhar

This is probably a dumb question, but how would you rather see duplicate threads be handled? Should it have been merged with existing threads on the matter?

We do one of two things - if the thread has a few replies we merge it into the main topic, otherwise we close it with a simple "Duplicate - Please see <url to main topic>".

Quote:

Originally Posted by corriewf

Couldnt you just smite them with your Satan powers?

That is only a viable short-term option :p

Chris

i could only imagine what the hell the core of the coding that goes on with this .org here to work with everything goes through. and what a problem it might be to upgrade and back things up and get things working properly. must be a hell of a task for whoever does it.

but anyways, good work on all of it. i appreciate it and im sure all of us do...

Quote:

Originally Posted by GoTTi

Considering how many people have had their hands in the cookie jar, who knows what the database looks like now.... :)

Quote:

Originally Posted by amykhar

So many of us who have smaller, more homogeneous forums forget how difficult moderating a larger forum and being pleasant all the time can be. I'm not a moderator here and I find the duplication of threads and the posting in the wrong forums and other site etiquette issues to be very frustrating. I don't think I'm alone either, because when somebody asks a question in the hack release forums; other members take their heads off. ;)

So, I think we users need to understand the sheer magnitude of the effort required to moderate this site in comparison to our own sites AND I think the moderators can work on some consistancy at times on how to handle all the duplicate threads and such.

It's not the thread closings that are a problem, in my mind. It was appropriate to close that thread and point you to the existing conversation. What's the problem is that it doesn't happen EVERY time somebody starts a duplicate thread.

Where can I get arcade games?
Which is the best arcade?
What is the best photo gallery?
Which CMS should I use?
Why can't I download hacks?

On the user side, we need to stop asking questions without searching first and on the moderator side, I think they need to have a clear plan of action on the topic of duplicate threads and other similar issues.

If we take a step back and consider each other's needs, I think it will go a long way to improving community/staff relationships.

Amy

honestly in my opinion if it's become such a problem then something needs to be coded that will search the forums and say "is your question already asked in any of the threads in this list

$list

if not please click continue."

just like modifications that don't have zips should auto go in requests.

but you're right i do underestimate how hard it is to moderate a large forum, i haven't done anything remotely so for years, but what i will say is that's not an excuse for a lack of people skills when dealing with people. and if the job is too stressful, it's either upto the mod to step down or the moderator to quit. and if the stress is afflicting that many mods then the team is being given too much responsibility and requires help.

of course this is all just my opinion, you have the experience of being a mod here where as i don't. so you're probably enlightened in ways i couldn't possibly be.

Quote:

Originally Posted by Wayne Luke

If people have valid concerns, I want to here them. I do know from reading this site that all concerns are not valid and some users have grudges against certain staff members for whatever reasons. However, I still have to evaluate each complaint based on feedback to determine if it is valid. There is really no harm in leaving this thread open.

Besides, Amy asked a question and I would like to see if there are any responses to it.

fair do's :)

Hello,

I guess I don't see the big deal with people wanting to see the site swapped over to 3.5. I visit the site regularly and it works fine as is. When they upgrade, great, but its not like the site is broken right now or anything so I can't see why it is even a discussion that needs to be held.

If the site were broken, I could understand people trying to rush the upgrade. Since it isn't, what am I missing with them upgrading to 3.5?

BTW, I am one of the people that can't stand people asking the same questions over and over and I also can't stand those people that post a release that is a question. Another thing that drives me nuts are new posters that come across 'UNSUPPORTED" mods and talk junk about the author because something isn't working and the author hasn't fixed it. It seems that "reading" is the issue. lol

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