No, it shouldn't do. But, I'll need Paul to confirm that since he created that and I haven't had time to check it out - coding new features ready for the paid version. :)

Jase I pmed ya :)

Is it possible to include a PM Notification when a new ticket is created ???

codershark, notfications was discussed here: http://www.paulsonny.com/forum/showthread.php?p=124

I may add a private message notfication feature in a later paid version.

Cheers Paul. Ive PM'd you the details.

It is working great! Thanks for the update Paul :)

Can all users please continue to report bugs @: www.paulsonny.com

Departments staying closed when asked to open has been fixed and you need to download and upgrade your current installation, this should for you.

Im sorry for the need to lose all settings but its because while it was in Beta I was adding new fields to the tables and upgrading for some reason wasnt adding the new fields to the existing DB.

Thanks, Paul.

do I need to reinstall everything or just the product? If just the product, well its still saying its closed.

You need to reinstall the whole thing. Not just the product. I would suggest uninstalling the product and then reinstalling it and making sure you override all the files when you upload the new ones to the server.