Thanks for the update!

I have one huge problem though. When a user replies to a ticket... Every user in the forum get a private message stating that the ticket has been updated.

I have the following permissions for the "Registered" group:

Can create tickets: Yes
Can Resolve Tickets: Yes
Can Unresolve Tickets: Yes

All other options are set to NO

I also have all other usergroup's options set to NO Only the Adminstrator groupe has Yes to all options.

Hmm... Give me a few minutes to check that out!

What does "Can Edit Tickets" really mean?

I want to allow registered users to reply to the tickets they've created, but not edit the text of their previous posts to the same ticket. How do I do this?

Hello,
I has installed just the topical download version.
Also ran very well.
Only in the group settings I have only one line:

Group can read content? Ja Nein

There fore I lack the other group settings.
Property it still uninstalls sometimes to the test and anew installs.
It no update was done, because I had not installed it before yet.

cu Deta

Tom1234 - Just set that to no, but allow them to create new tickets. No matter what they will be allowed to post in thier tickets.

deta - I have no idea what you're trying to say. Sorry, I don't understand! :(

I have the same error, every user get's a pm. I don't think this should happen.

Same problem as PcGamer... I replied to a ticket and every member on the entire forum got a PM saying there had been a reply to the ticket... Hack is crippled and unuseable until this is fixed.

Also, does v1.60 contain the ability for all the members of a department to receive a PM when a new ticket has been placed?

Damn dude, give the guy a chance to fix it. That's a pretty harsh remark considering:

1. It's a very good hack if not THE BEST Helpdesk hack.
2. FREE!!
3. Did I mention it's FREE!!

It's donation-supported. Now's a good time for everyone to go to the top of this page and throw WhSox21 a few bucks if you find this hack useful.

It's been updated. I think I fixed the query. I tested it extensively and it worked properly. Can someone upload it and test it for me ASAP?

All you have to do for verion 1.61 upgrade is overwrite the helpdesk.php file.