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vb.org Archive (https://vborg.vbsupport.ru/index.php)
-   vBulletin 3.5 Add-ons (https://vborg.vbsupport.ru/forumdisplay.php?f=113)
-   -   vBSupport v2.0.0 Beta 2 (https://vborg.vbsupport.ru/showthread.php?t=94023)

CMX_CMGSCCC 05-08-2006 05:06 PM
Quote:
Originally Posted by Cajun
Ok found the problem with support ticket quick reply. If you have the Quick Reply option set to Yes - Click Required in the vb admin control panel under Message Posting and Editing Options this will happen.

If you change the setting to: Yes - Click Not Required then it works ok.

Now the reply button is still missing in the ticket system.
Thanx for figuring out the issue, I'll look into this very soon and I'll add the "reply" button without the quick reply in the next beta release.

Quote:
Originally Posted by RMS-Chef
I am having issues with categories. I have upgraded from the previous version.

I can add cats. I cannot delete cats. Also as a work around, I tried setting all usergroups as denied for a category yet I and regular registered users can still view the category as an option. Also, when setting the display order of the cats they still seem to be sorted by creation ID on the front end.

Second, when using AJAX quick edit, when I hit the EDIT button, I get an error type popup the the text "67" in it? I click OK and the quick edit editor displays as it should.

Third, I am not sure what the Yes/No drop down for each category is for. I assumed it was to set if that category is active but it seems to have no effect.

Fourth, thanks for the hack.
I'll check into the deletion of categories and see about a fix for Beta 2. The usergroups for allowed/denied do not function yet, that will be added again in the Beta 2 release. I forgot to do that part and then forgot until u just mentioned it that it needed going back to.. lol

Second, thats an "alert" box that was in the .js file, that will be removed in the Beta 2.

The Active I also will look into the issue as it sounds like its not working.

Quote:
Originally Posted by dilbert
This looks like a terrific tool.

I installed it and got an error. I uploaded a new set of files and imported the product again, and still I can't post a new ticket.

I get this error:

Code:
Invalid SQL:

        SELECT post.postid, IF(post.userid = 0, post.username, user.username) AS username,
            post.pagetext, post.allowsmilie, post.userid, post.dateline
        FROM vb3_vbs_ticket_post AS post
        LEFT JOIN vb3_user AS user ON(user.userid = post.userid)
        WHERE post.visible = 1
           
            AND post.threadid =
        ORDER BY dateline DESC, postid DESC
        LIMIT 41;
Is there a know issue about this? I tried searching and it seems a few others had a similar problem, but I didn't see a fix for it anwhere.

Best regards,
Cliff
Could you give a little more information? Did it say what PHP file/link this was coming from? If not, I could probably find it, but it would be easier to look into that way.

Quote:
Originally Posted by mtha
very good upgrade CMX,


few things to check:

1. the edit window is not aligned well in Firefox (see attachment)

2. In Manage Settings:
"Enter the email address you wish to have all of the Email's sent from. If you do not specify one, it uses your contact email address. (Default is 1)"

default is not 1.

3. dont think $vbphrase['active'] is a GLOBAL phrase, (not so sure, just dont display in my vB)
1) Yeah, I noticed that too, but I'm not sure what the problem is there.

2) That will be fixed in the next Beta 2.

3) I'll check into that as well.

Quote:
Originally Posted by Chris M
The ability to edit a thread title expires after a certain period of time, which is why we suggest not having a version number in the thread title :)

Chris
Yeah, but its so much nicer having it there too hehe.

-CMX

dilbert 05-08-2006 05:29 PM
Quote:
Originally Posted by CMX_CMGSCCC


Could you give a little more information? Did it say what PHP file/link this was coming from? If not, I could probably find it, but it would be easier to look into that way.
Sorry about that, here is the whole error:

Code:
Database error in vBulletin 3.5.4:

Invalid SQL:

        SELECT post.postid, IF(post.userid = 0, post.username, user.username) AS username,
            post.pagetext, post.allowsmilie, post.userid, post.dateline
        FROM vb3_vbs_ticket_post AS post
        LEFT JOIN vb3_user AS user ON(user.userid = post.userid)
        WHERE post.visible = 1
           
            AND post.threadid =
        ORDER BY dateline DESC, postid DESC
        LIMIT 41;

MySQL Error  : You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'ORDER BY dateline DESC, postid DESC
        LIMIT 41' at line 8
Error Number : 1064
Date        : Monday, May 8th 2006 @ 11:27:28 AM
Script      : http://www.bloodbanktalk.com/forum/vbsupport.php
Referrer    : http://www.bloodbanktalk.com/forum/vbsupport.php?do=newthread
IP Address  : 170.223.146.48
Username    : Cliff
Classname    : vb_database

mtha 05-09-2006 03:42 AM
Quote:
Originally Posted by dilbert
Sorry about that, here is the whole error:

Code:
Database error in vBulletin 3.5.4:

Invalid SQL:

        SELECT post.postid, IF(post.userid = 0, post.username, user.username) AS username,
            post.pagetext, post.allowsmilie, post.userid, post.dateline
        FROM vb3_vbs_ticket_post AS post
        LEFT JOIN vb3_user AS user ON(user.userid = post.userid)
        WHERE post.visible = 1
           
          AND post.threadid =
        ORDER BY dateline DESC, postid DESC
        LIMIT 41;
I got that error twice, but I cant replicate it now,

Seems that the error is from line 1928, do=newreply, where $threadinfo[threadid] is empty.
Just dont understand why it got executed.

mtha 05-09-2006 04:15 AM
Quote:
Originally Posted by mtha
very good upgrade CMX,


few things to check:

1. the edit window is not aligned well in Firefox (see attachment)
Because you are missing a wrapping table outside messagearea
EDIT TEMPLATE: vbsupport_newthread

line 36-41
HTML Code:
        <!-- message area -->
        <div class="smallfont">$vbphrase[message]:</div>       
        $messagearea
        <!-- / message area -->
       
        $posticons
REPLACE WITH

HTML Code:
        <table cellpadding="0" cellspacing="0" border="0">
        <tr>
            <td>
                           
        <!-- message area -->
        <div class="smallfont">$vbphrase[message]:</div>       
        $messagearea
        <!-- / message area -->
       
        $posticons
       
            </td>
        </tr>
        </table>

CMX_CMGSCCC 05-09-2006 05:41 AM
Quote:
Originally Posted by mtha
Because you are missing a wrapping table outside messagearea
EDIT TEMPLATE: vbsupport_newthread

line 36-41
HTML Code:
        <!-- message area -->
        <div class="smallfont">$vbphrase[message]:</div>       
        $messagearea
        <!-- / message area -->
       
        $posticons
REPLACE WITH

HTML Code:
        <table cellpadding="0" cellspacing="0" border="0">
        <tr>
            <td>
                           
        <!-- message area -->
        <div class="smallfont">$vbphrase[message]:</div>       
        $messagearea
        <!-- / message area -->
       
        $posticons
       
            </td>
        </tr>
        </table>
BETA 2 Released now. Please read the Updates to identify the bugs fixed.

-CMX

dxguru 05-09-2006 08:21 AM
CMX ... A quick question about the Beta release.

Once the Beta is complete and v2 is released, will the upgrade process from v1.x be easier than v1.x >> Beta?

I would like to do the upgrade to the Beta to help out in testing, but have rather a lot on my plate at the moment :)

Derekclarke 05-09-2006 10:04 AM
went to upgrade from, 1.1 to beta 2, deleted all files from server, and uploaded all new ones, uploaded and over wrote the product.

all ok.

went to do the template mods, and on the first template i get the following message when i go to save the template.

The following error occurred when attempting to evaluate this template:
Quote:
Originally Posted by error message recieved
Parse error: parse error, unexpected T_CHARACTER, expecting ']' in /home/clarkoss/public_html/includes/adminfunctions_template.php(3537) : eval()'d code on line 99

This is likely caused by a malformed conditional statement. It is highly recommended that you fix this error before continuing, but you may continue as-is if you wish.
any ideas?

87accordlxi 05-09-2006 01:09 PM
I get the same error as above. I replaced the navbar link with a generic link to get to vbsupport (I simply call it "Site Support" on my board):
Code:
<td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q]">Site Support</a></td>
I went in, and all that came up was an error saying that I was not authorized to create tickets, even though I was just accessing the vbsupport main page, not creating a ticket.

I went into the settings and checked "Yes" for "vbSupport Unregistered Access." This allows me to get to the main vbsupport page and create tickets, but now I do not have permission to view the tickets once I've created them. I get a "87accordlxi, you do not have permission to access this page. This could be due to one of several reasons..."

CMX_CMGSCCC 05-09-2006 03:16 PM
Quote:
Originally Posted by dxguru
CMX ... A quick question about the Beta release.

Once the Beta is complete and v2 is released, will the upgrade process from v1.x be easier than v1.x >> Beta?

I would like to do the upgrade to the Beta to help out in testing, but have rather a lot on my plate at the moment :)
It should be the same for the upgrade procedure.

Quote:
Originally Posted by Derekclarke
went to upgrade from, 1.1 to beta 2, deleted all files from server, and uploaded all new ones, uploaded and over wrote the product.

all ok.

went to do the template mods, and on the first template i get the following message when i go to save the template.

The following error occurred when attempting to evaluate this template:


any ideas?
Which template edit were u doing when u got this error?

Quote:
Originally Posted by 87accordlxi
I get the same error as above. I replaced the navbar link with a generic link to get to vbsupport (I simply call it "Site Support" on my board):
Code:
<td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q]">Site Support</a></td>
I went in, and all that came up was an error saying that I was not authorized to create tickets, even though I was just accessing the vbsupport main page, not creating a ticket.

I went into the settings and checked "Yes" for "vbSupport Unregistered Access." This allows me to get to the main vbsupport page and create tickets, but now I do not have permission to view the tickets once I've created them. I get a "87accordlxi, you do not have permission to access this page. This could be due to one of several reasons..."
The Unregistered access is hazy at best, I need to do more testing on it to verify all permissions are functioning properly for it.

In the end, it will use the Usergroup settings that you have specified for Unregistered inside the Usergroup Manager.

The other settings u need to setup inside Admin CP -> Usergroups -> Usergroup Manager -> And set the vbSupport Permissions for each usergroup you want to access the system and what features they are allowed to do.

-CMX

Derekclarke 05-09-2006 03:19 PM
I was doing the first one.

<!-- vbSupport start -->
<if condition="$vboptions['vbsupport_enabled']"><td class="vbmenu_control"><a href="vbsupport.php$session[sessionurl_q">$vbphrase[vbsupport_title]</a></td></if>
<!-- vbSupport end -->

I have done the other templates, just this one that has the error.


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