I got that as an Admin. It maybe u did not make departments cause I have not did it yet as well. I get message saying I do not have the prev. or perm. to view.

Great hack! Thanks a lot!

Sorry I wasn't clear on what's going on. I have 6 departments with number 1 set as the Admin. When a user in the other departments creates a ticket it can be seen in the by everyone but the Administrators; despite having all of the permissions set to "Yes".

I'll send you a PM with the site information so you can see it for yourself. It's a pre-release board so there are only two active members; myself and one other admin.

You have the wrong impression of how this works. You are trying to put the departments to each usergroup which you don't have to. You need to allow which usergroups can admin those departments. Let me know if you still don't understand?

Fixed. thanks.

Just wondering if we should use the prior modifcation mentioned to enable pm/email notification on new tickets. Or if this will be added soon. I'm not trying to nag you to add this feature as i'm sure you're probably busy with more important things. It's just that this is what i'm waiting on before opening the helpdesk to my community members.

Thanks

I do not want super moderators to have access to the settings and departments. How can I remove their access?

admincp -> vbulletin options -> help desk -> "Usergroups With Department Access and Usergroup Settings"

Well done! CLickin the ol install toggle thingeee.


Keep up the great work!